I purchased a pair of Mavi Jeans in your store in Brooklyn two years ago. They have been my go to pair. I decided to purchase another pair, same size and style. The new pair arrived by mail. The size was way too large. I am told because they are stretchy. They were also damaged at the back pocket, so I returned them. Three MONTHS later they sent a replacement pair and they substituted a different style which did not fit. I have now asked for a replacement several times. They will not send it until the first ones are returned. I have now asked 4 times for an returned goods authorization. I am still stuck with unwearable jeans. The communication between customer service and fulfillment must be non existent. Get your act together folks. I do no recommend purchasing from Mavi online. read more