Kathy Jo was wonderful! Very knowledgeable and made me feel confident in my purchases -she listened…read moreto my peculiarities and found me items that were perfect! Thank you!

Before I start my review of this specific store, I wanted to say something about Torrid in general…read more I love them. They made ordering things super easy for my family at Christmas when they were ordering things. I recieved 2 super cute sweaters for Christmas along with an overwhelming amount on 2 separate gift cards. The gift cards is what brought me to the Woodland Mall location. I knew I was getting gift cards here so I originally planned to buy the hufflepuff sweatshirt but my grandma bought it for me early since it was on sale on Black Friday. So I came in with my only idea being shoes or having my husband help me put together an outfit. They didnt have the shoes I wanted in my size so we scoured the clearance rack. We settled on a pair of jeans, a long sleeve white and black striped shirt, and a gray button up sweater. We also ended up getting a jean jacket because I'd been looking for one for a long time. It wasn't my exact size but I like my things baggy so I got it anyway. I had $130 on my gift cards and spent about $100 so I'll have to stop back by and get something else. Thanks so much Torrid for being a part of my holidays. You guys made it better. The highlight of my Christmas was getting my hufflepuff sweater from my Grandma. Nobody in my family even likes Harry Potter except me, but partnered with Torrid, my hufflepuff dreams came true. Seriously, thank you.

My cousin had been wanting to check out this clothing store and we were both pleasantly surprised…read morethat many of the price points were very affordable. And the store is spacious yet full of stuff...how do shopowners accomplish that bit of magic? We found gifts at different price points including for my grade school niece (never buy expensive jewelry for that age group) and a lovely velvet smoking jacket for me... which why am I not wearing that right now? The staff was lovely and helpful, pointing out sales and options and explaining the store's return policy. Did I mention it's in an old gas station? Cleanest former service station I've ever seen!

This store has lots of great brands at different price points. The selection is really great and…read morethe customer service is excellent !

Greeted and nice store vibe but NOT a customer centered business. I have shopped here many times…read moreand have been very satisfied. Warning ! If you buy a pair of $200 Agolde jeans if you remove tag you can not return ! My daughter bought $550 worth of clothes and somehow the jeans she selected were not the ones that made it home . Had receipt , returned unworn and had tag but it was removed . Response was we can't return them try selling on posh mark ! Wow! We both left the store saying we will take our business elsewhere. Trying to support local only to be disappointed.

Had a wonderful experience at the store today. The stylist / sales associate that helped me was…read morenamed Rachel and she was fabulous- probably spent over thirty minutes bringing options and showing ways to style. I'll be back! Mostly because of the wonderful service ! (The clothes were great too)

Not denying anyone service? That's a load of malarkey. For those who are UNABLE to wear a mask, you…read morecertainly are refusing service. If one orders online and has to return an item, how is that item handled based on the fact that one was unlikely wearing a mask at home while trying it on? Do parasites or communicable diseases not count at home?, and what if a client had covid? You'd never know so how absolutely ridiculous your statement is. And 'extending this expectation to clients' again is a load of malarkey. That's a roundabout way of communism at play. 'Do it our way or you will be denied service' Perhaps you should review CDC recommendations again. Heir Fauci has stated from his own mouth that masks do nothing but placate the wearer. Ummm, yeah. Anyone who has a lick of common sense can figure this was a scam. Too bad for you Nordstrom Rack, you've lost a bunch of customers because of your politically correct/woke policies. I find it very telling that your stores, at least the last two I saw, were low in stock of most items. The stores seemed bare. Maybe it's a sign that the silent majority is done with your BS

Love this store! Mask guy needs to get over himself. Think of others than just yourself, buddy. Be…read morea team player. I am always welcomed at this store and they have great deals! Highly recommended!

My favorite place to find clothes, toys and shoes for our son. The clothes and shoes are always in…read moregreat condition and reasonably priced. I have brought so many friends to the store to share all the good finds! Last Christmas many of the toys my son received were from here - some still brand new in the box! Also a great place to find maternity clothes!

The selection of kids clothing is consistently great. No musty smell and everything is organized by…read moresize then color. Always in very good condition. They have great sales and Grandparents discount on Tuesdays.

Large footprint store, all associates have been helpful…read more Does not carry much Maeve or Pilcro in store.

If your unfamiliar, Anthropologie is like a quirky Jcrew with a housewares department attached…read more Offering women's clothing, beauty, and home goods like kitchen odds and ends, bedding, and candles, their style is cottagey meets county meets wimsy in everything. Don't get me wrong I love all the stuff I have from them, but it's a specific aesthetic. This place is pricey and for that I would appreciate a little more customer service and while this store is better than most at providing attention, it can be hit or miss to find someone to help you.

Wandering around downtown during my "Christmas break," Nate and I stopped in to a few shops we…read morehadn't visited yet, including Greyson Clothiers which opened in November 2024. First just know that this is a high end fashion brand. I knew that I am not their target demographic going in, but I didn't love the experience at the store. We were not greeted when we walked in, nor were we paid any attention to at any time while we were there. No "welcome in, let us know if you have any questions," etc. Unfortunate because I would have loved to learn more about the brand and their plans for the space, as it looked like they were going to be doing something cool towards the back of the store. I did love the vibe of the store - a dark, moody, academia aesthetic - but I felt so unwelcome that it made me not want to spend much time there. Plus the shirt I looked at was $300 (again, not the target demographic haha). The apparel was very cool and they even had some kids items and Lions gear. Even though this isn't a place for me and I didn't have a great experience, I encourage anyone who is interested to check it out as it is a unique offering in the downtown area.

Love Greyson! Such a beautiful store with amazing products. I came to one of their events. The…read morestaffs are super lovely and attentive when I needed help finding products. Great place for quality leisure apparels.

Not sure where the 20 photos on yelp came from but they are not from this location. Ok selection of…read moreboots but what's on the shelf seems pretty beat up. Personally wouldn't spend $500 on a pair of boots a hundred other people have tried on (maybe that's just me tho) Good selection of jeans, limited hat selection when k was there. Staff said hello on the way in other than that you will med to flag someone down for help

I had previously contemplated giving Bootbarn another chance. However, the staff appears to be…read moreidle, conversing with one another, and some are using their cell phones. I am astonished by the manager's demeanor and the assistant manager's absence. The assistant manager's lack of knowledge regarding their role and the inappropriate conversations they are having with customers and employees are concerning. Unfortunately, the situation has not improved but has instead deteriorated. Consequently, I would not recommend this store; however, I suggest exploring alternatives in nearby areas like Lansing, where my family and friends will shop. Attract employees who are dedicated to working at Bootbarn, aware of their job expectations, and focused on customer needs. How do certain employees still work here?