I'm not known to be the extravagant lady. While I like things of champagne taste, as the saying…read moregoes, I enjoy such things on a beer budget. (Save more money for more fun...right?!?)
That said, I also know that sometimes it is worth to pay more for the quality. Coach is no exception.
My first Coach bag was a lovely gift, and I quickly discovered it was far superior in its craftsmanship quality to comparable companies, such as Kate Spade and Michael Kors. (Sorry...love your stuff too...but I speaketh the truth!)
As most know, men and women alike, a good quality bag is very important in day-to-day life, as it needs to withstand all sorts of rigorous use and environments. So I was on a mission to find the right crossbody bag for daily use...easy to clean, and ideal for long distance travels...not too big, but big enough to accommodate all my crap! Ha!
I eventually migrated over to Coach's website, and quickly settled on a bag that's presently on sale! Huzzah!
I called the customer service line, asked a bazillion questions, then found myself in front of this Coach store the following day. (Yes, this was, in fact, NOT intentional.)
"What the heck.", I thought. "Let's see what they have to offer." Immediately, I was warmly greeted, and expressed interest in the crossbody bag I had found online. The associate knew immediately what bag I was referring to as she confidently ushered me to the same style in store. The price I had noted online was also the same, and she advised all their products have a 60-day return policy - sale items or not.
As previous reviews have stated, I never once felt pressured to buy this item, or any other, for that matter. The associate was very kind, helpful, and anything but pushy.
Once confirming I did want to purchase the bag, she quickly retrieved a new one from the back, rang up my transaction, all the while keeping her positive attitude and friendliness in check. THIS is customer service at its finest.
It's 99.9% likely I will be back.