Buckle employees are the best sales people. They are helpful and have a good looking staff.read more

I visited this location two days ago and was inquiring about swapping a pair of jeans out that I…read morepurchased on January 4, 2021. I've always been told Buckle jeans have a lifetime warranty, considering you pay so much for a pair, it's always seemed accurate. They have always taken care of me when my jeans had rips or tears and if they can not be repaired they give me a new pair. I went in to finally swap this pair out, since they tore on me after the 3rd time wearing them. Life is crazy, so I just now got around to doing it. The gentleman at the front counter told me the seamstress at their store did not have the tools to repair my jeans. That's completely fine. I figured he would just swap them out for me. He said they can only swap them out within months of purchase. I was 14 days out of my 7 months. I have never been told this before so of course I got a little angry. I have gotten to wear the jeans 3 times!! I called and emailed the corporate office and spoke with their customer service team and they immediately told me they would get me a new pair sent and if they didn't have that same pair they would issue me a gift card!! I am thankful for the customer service team within the corporate office but I WILL NEVER be back in the location in Florence, AL again!! The guy just didn't want to help me out, plain and simple!!

Overall, this is a decent clothing store…read more They have a good selection of clothes and tge service was friendly and professional. They did have a few deals going on, so some prices were good. If you are in the area, check them out.

It's a great place to get any sort of outdoor gear,albeit a little pricey. I'd much rather support…read morea local place than a chain.

Coats Clothing Co. has been a staple for menswear in the Shoals for many years! I've purchased…read moreseveral suits from them, and they have always been very high quality. Their staff is super friendly and helps get accurate measurements to ensure a perfect fit each time. Plus, you can't beat their low prices anywhere else! Florence does not have many menswear stores to choose from, but that's okay because Coats offers everything you'll need. After you choose your suit (which might take you a while since they have such a wide range of options to choose from), be sure to grab all of your accessories before you leave! They have many options for just about every accessory you'd need: belts, ties, suspenders, pocket squares, cufflinks, socks, and more. Having this store in Florence is such a nice relief when I need to shop for menswear in-person, I'd hate to be forced to drive to Huntsville for these same needs. I recommend Coats Clothing Co. to everyone I know who needs a new suit, they're the best!

This store has all the nicest brands my husband likes at a fraction of the price. The sales staff…read moreis helpful and accommodating, as well as knowledgable about the clothing. Alterations are fast and affordable. Their wedding apparel and custom suit services were quite a surprise.

Very bad experience. My mom found this small Nine West bag,…read morevery cute, and asked me if the price was really $13, it was the red price clearance tag Tjmaxx has. We looked at it twice and it was $13. So we took it and checked out, it was Saturday, April 11 at around 4.20ish, we checked out at register number 6. I handed the bag to the cashier, she did not scan it and directly gave it to the cashier number 7, said to do price check. We waited, and after a while waiting, they came back, told us it was $29.99. The bag that she handed back to me was not the one we picked up earlier with the red clearance tag. It was a different bag. But the cashier said, it was the bag that we picked up earlier. We clearly said it was not, i kept telling her that my mom asked me twice if the price was right, that was why i knew obviously the one we picked out had the red clearance tag and the one she showed me once they did the price checked was not it. She kept saying as if we did pick the same bag, and it felt like she was accusing me of lying about it. Her reason was just ridiculous, it was out of style bla bla bla. She could have just told us, they put the wrong tag on it and we would be okay with it. You could check the CCTV in the store to see that we did not do anything wrong. Please be careful when you shop here, double check the price really well before you buy them. Or take picture first before things like this happen again.

I absolutely love this tjmax, I always find something different and the staff is wonderfulread more

I am so disappointed with my experience with Billy Reid and their disingenuous "policies." I…read morepurchased an item from their website, only to see the exact same item discounted over 25% less than 24 hours later. Seriously, I hadn't even received the item that I ordered, and here they published a significant discount. No problem, I thought. I simply reached out to customer service expecting what I thought was a reasonable request for a price adjustment, but they flatly refused. Most reputable retailers recognize that price changes immediately after a purchase create a poor customer experience and will honor a short price-adjustment window. Billy Reid chose not to, despite the minimal time between my purchase and the price drop. Instead of making a simple, industry-standard gesture, Billy Reid chose to hide behind an inflexible "policy." It's not about the amount of money--it's about customer service and standing behind your customers. Refusing to make such a simple accommodation demonstartaes predatory pricing, and makes customers feel like their business isn't valued. I have bought thousands of dollars of clothing from Billy Reid over the years, and this send the message that customer loyalty means very little. This experience with Billy Reid has completely changed my opinion of the brand, and I will now take my buiness elsewhere. There are many other fashion retailers who value a relationship with customers and will do the right thing. I will leave you with a quote from Mr. Billy Reid himself: "My mother taught me the importance of customer service, the importance of knowing your customer." Hypocrisy, anyone?

Billy Reid is an American fashion designer known for his menswear and womenswear collections. He…read morefounded his eponymous brand in 2004 and has since gained recognition for his classic yet modern designs that blend Southern heritage with contemporary style. Reid has won several awards for his work, including the CFDA Menswear Designer of the Year in 2010 and the CFDA/Vogue Fashion Fund in 2010. His clothing is known for its high quality materials and craftsmanship, and is often inspired by his Southern roots and the relaxed lifestyle of the South. In addition to clothing, the Billy Reid brand also offers accessories, footwear, and home goods. Reid has stores in several cities across the United States and his collections are also sold in select department stores and boutiques worldwide. This Florence shop is beautiful, like something you would expect to see on 5th Avenue in NYC or Melrose in LA. Excellent customer service!

ts is the best store in town they had a sign that said shoes for children that was the best trade…read moreever

Hadn't been to Ross in a while & had some time to kill so thought I'd try it. Store was a disaster…read morebut I can deal with that. Lots of places are short staffed & they're getting tons of stuff in for Christmas. Employees having loud & unprofessional conversations I can deal with that too. Really just ignore it they're not talking to me. I cannot deal with rudeness though. I'm a pleasant person. I greet with a smile. I try to arrange things & put my buggy back to try & not make extra work. The girl that checked me out did not greet me & ignored my hello, huffed & slung my stuff around like I was such an inconvenience. Put my bags on the floor in front of me & started checking out the next person. Even the lady behind me shrugged & grimaced at me. I just got my stuff & left. It might be that she was just having a bad day but never again will I step foot into that store to spend my money to be treated like a piece of trash. Good luck!

Did an easy return, then shopped some. They have great sales and coupons. So good prices…read more Nice , clean, spacious store. Friendly workers, and easy check out.

I'm gonna start by saying I never leave reviews for anything. The only reason I am now is b/c of…read morethe bad review I read above. I'm not saying it didnt happen I'm just speaking from my families experience at this store and it's been nothing but good. We shop there alot ahs never one problem except maybe long lines sometimes b/c so many people shop here. It's a good clothing store for our area and didnt want 1 review to keep anyone from going there. Bad experiences happen everywhere

I love Blue Door! It's the best thrift store in Florence. I find loads of cute clothes here and…read morethey are always reasonably priced. Their bag sale days are always such a great deal! The only thing I wish was different was that they were open more days. They are actually open Monday, Tuesday, Wednesday, and Friday from 10am-5pm, and open Saturday from 9am-Noon. They are closed on Sunday, Monday, and Thursday for restocking.