I don't like being cheated, but I think Rudy, of Cars For Less Maui, took me for an easy target…read morelast week. Our car was in the shop for repairs and we needed a rental for a few days. Over the phone, he quoted me a price of $29 / day and $197 / week. The weekly rate seemed the same as the daily rate, but we went there anyway. Should have seen a red flag. Since I didn't know how long my car would be in the shop, I started with the full week, with the understanding that we might bring the rental back early when our car was fixed. Ok. He charged over $233 to my credit card. $36 over his "weekly" rate. I thought it might be for taxes and such, but I couldn't reconcile it with the rental agreement, since it wasn't filled out. I figured we would sort it out when the car was returned. That was on Monday, after 4 pm.
Oh, and the car had less than a quarter tank of gas. Rudy told me to return it a fourth full. How do you fill up a car to a quarter tank?? I thought it best not to argue with Rudy, since he did not seem like a pleasant person.
Our car was repaired and I returned the rental after using it for 3 days. It was Thursday, before 4 pm. Cars For Less Maui was closed and locked up. Finally, a mechanic arrived and opened the door. He said Rudy was at the airport and I needed to wait. Rudy finally showed up and started working his calculator, to figure my refund. He told me that he was waiving the $60 cancellation fee, like he was doing me a favor. It seemed odd, since there was no mention of a cancellation fee when I rented the car and nothing on the rental agreement about it. Great, he did me a favor by not charging me something that he had no right to charge me. But, the total still seemed high. He said he was charging me for 4 days. Monday, Tuesday, Wednesday and Thursday.
Hold on there, Rudy. I picked up the car on Monday. If I returned it on Tuesday, it would be a one day rental. If I returned it on Wednesday, it would be a two day rental. Since I returned it on Thursday, it was a three day rental. So, three days times $29 should be $87. Rudy said that was wrong because I picked the car up Monday morning. No, it was after 4 pm. Rudy said he would charge me for 3 days, but with the $60 cancellation fee. He gave me that choice, or I could pay for 4 days. I paid for 4 days, because he was acting like a tough guy.
By the way, I also returned the car with a half tank of gas. Gas is expensive on Maui. Did that do me any good. Nope.
One other thing. I never received an itemized receipt or completed rental contract. It doesn't seem like Rudy charges taxes or county fees for renting cars. Not my problem, though. I'll let Maui county work that out with him.
I wish I had checked the reviews before doing business with Rudy, but I hope you don't make my mistake.