OK, I know there is good service out there, and then there is above and beyond service. Just moved into a new build with new sod and landscaping. Our city council sent out notice that we had to reduce water usage. I tried to change mine on the controller and jacked it all up. I called the people who laid the sod and got a message to call back on Monday. Called the landscaper and got the same message (plus it was a holiday weekend). To add to the craziness we were leaving town the next day. Googled sprinkler repair and got a dozen names. All giving me the same message to call back on Monday. Half way through the list I get Matt. He answers and tells me he can't come out but will talk me through it. On the first phase I screw up and get it wrong. He is patient and talks me through it again. We get disconnected halfway through, but I think I got it. Two hours later Matt calls me back. He's out camping and was in a dead spot but is good to go. I tell him what I did , and he still has to make corrections for me. The next day I check and the sprinkler is operating as expected. Can't say enough about Matt he is a man of character and will be my sprinkler guy for life. read more