Bought a Beautyrest Black from them 6 years ago and it is trash now…read more Completely worn out. Don't buy one. Paid $3500 for it.

Mattresses are very affordable, customer service is trash. The lady was attempting to force me to…read morepurchase a mattress

Jordan was a very knowledgeable salesperson. We got a great deal on a mattress. Definitely will be…read morereferring people here!

Jamar was an amazing Salesmen! I am a college student, he sold me a great floor model mattress at a…read moregreat price. He was extremely friendly and knowledgeable on the product and policies of the company. I highly recommend coming to see Jamar if you're in the market for a new mattress!!!

Most sales ppl here have no clue when you ask simple questions about what you need or give a hint…read moreof what you are looking for. I was looking for a couch and was offered a bunk bed, how ridiculous right? ! It's sad how this company that use to mean something is going down the drain. Pls thank the owners for this. Managers should be replaced or owners should stop being so cheap with employees too. Not shopping here again as we use too. Shame on you cheapskates and your ways of making things happen. You will all be replaced soon so find another job!

Extremely Disappointed - Poor Quality and Even Worse Customer Service…read more We purchased a bed set from Ashley Home Furniture about a year ago. We specifically chose what was marketed as the highest tier of furniture quality available--the most expensive and supposedly most durable option Ashley sells. We were excited to invest in something we believed would be long-lasting and high quality. But within just 2-3 months of normal use, we noticed that the wood veneer on the bed frame had started chipping and peeling--without any damage or misuse on our part. It was immediately clear that this was a manufacturer defect. Even more shocking was discovering that what we thought would be solid wood construction was actually a very thin veneer over a lower-grade material. For the premium price point and Ashley's claims of quality, we expected much more. This only reinforced how far Ashley's product standards seem to have fallen. We reached out to Ashley's customer service team expecting them to stand behind their product. Instead, we spent nearly six months going back and forth--waiting for updates, following up repeatedly--only to finally be told that our warranty claim was denied. The reason? They said the issue had to be reported within 72 hours of delivery. While we were informed of this policy for delivery-related damage, our claim was not about delivery damage--it was about a clear manufacturer defect that only became visible with time. It's disappointing that Ashley refuses to distinguish between the two or honor their product warranty in cases like this. We're incredibly disappointed--not only in the subpar quality of the furniture but in the lack of accountability and customer support from Ashley. For a company of this size to dismiss a long-time customer with a legitimate concern is truly disheartening. Bottom line: don't be misled by the price tag or the "premium" label. Our experience shows that even Ashley's top-tier furniture may be made with cheap materials--and their warranty process is designed to protect the company, not the customer. We won't be shopping here again, and we urge others to think twice before making a purchase.

This place isn't even open! It's at First Colony Mall and it seems to be under renovations or…read moresomething. What's up with the other reviews? ? ? I also tried calling the number listed and nobody answered

LINA !! My bf and I went shopping for a mattress and we've never done this before so we didn't even…read moreknow where to begin. Luckily before we headed out the door we saw their ad on our mail pile and decided to check out their sale. We have ZERO regrets on going to this store. I simply cannot tell you how helpful, sweet, knowledgeable and just overall GENUINE Lina is. She explained everything to us and helped us make the right decision, all without pressuring us. We felt so comfortable dealing with her and we trusted her. We had a great experience and I feel very confident about our final decision. To my understanding, Lina isn't always there but if I were you, I would hunt her down and go in when she's there. If she is busy with someone else, please wait, it will be worth your time if you are serious about purchasing a new awesome mattress. The other gentleman that was there was also nice but since we dealt exclusively with Lina, I am going to recommend her 100%. She will work with you and find you something to fit your budget. Thanks again, Lina! :)

Let me be firm... I really need a new mattress. But maybe not from here…read more I'm not too much of a fan of the customer service. I know a lot about these products and talked to them about different options, and I felt a little misled. I definitely feel like they would say absolutely anything for a sale. Other than that it's a decent location and at least they can be friendly.

The store people were nice, BUT when the installers installed the bed they scratched up the wooden…read moreframe badly. The remote has stopped working after 2 years and I can't reach customer service, either by website or on the phone. I would not recommend getting a sleep number bed, truthfully.

Came to this store hoping to get a furniture set and I was talking to a sales rep for a couple of…read moredays to get a set and was confirmed at a certain price. I came in to check it out and I did, but when I got there the manager Yadira told me a different price and showed me to other options then ignored me. If I could give a zero I would.

it was a long process but Anthony explained everything when I was checking out, he verified…read moreeverything

I have been to plenty of Macy establishments. I have also made multiple purchases and returns to…read moreMacy establishments but I have never been given the run around to make a simple return for men's cologne. I purchased a cologne from one location and needed to return it to a different location. I visited this location which was full of staff and every counter had someone available to help me but I was literally told to go to a different counter after speaking to about 3-4 people until someone told me to go upstairs into the men's section to make the return. I hope they create a better system for returns because I should have been directed to customer service or even just been assisted by anyone to make a return. Needless to say, I have been discouraged on making purchases from Macy's since their return process is so time consuming and difficult.

Leisurely ambiance with pleasing decorations and smell. Nice looking clothes and accessories…read more Plus it is connected to shopping malls inside without going out and coming in again.

The bed is awesome; however, not happy with the warranty service. It has a 25-year warranty "but"…read morein two years had trouble with one side not staying inflated. When I called for service, found out the bed was now on a prorated basis and I had to pay $207.37 for the parts and labor. As if that wasn't bad enough, Sleep Number doesn't let their service people take any part back with them on their truck except the motor. It took several calls to get a prepaid label sent to me. I gave up on having it emailed as it was always a no show. The labels eventually showed up in the mail but were for drop off only so I had to take to the UPS store or pay for pickup. Had to figure out how to get a tall box into my small car. The other part was left without a box so when I got to the UPS office, the agent said I needed a box. I purchased one for $6.27. I notified Sleep Number to reimburse me.

This was a good visit The interaction with the Sales Rep was long but good. I did go back to…read morePurchase a Mattress, expensive at that. I asked that the first Sale woman get the credit for the Sales. Once delivered and being set up, I was surprised to see that this very expensive mattress is an air mattress. The guys setting up the mattress said they hear this all the time. I was expecting a Solid mattress and not air. $$$$ for a air mattress. Once setup we couldn't get the App to work, I ignored it for a while. Then the other day opened the app to find it working. It doesn't live up to the hype for me and cost twice as much as the mattress I let them take out.

Rob our sales person was very helpful and patient with us. I would recommend this facility when…read morelooking for tempur-pedic mattress.

I highly recommend this location because of Jade. Our previous salesperson is no longer with the…read morecompany, who was a huge asset for mattress firm. We needed to replace the mattress we recently purchased and Jade was recommended, who we had the pleasure of working with Jade today. She was incredibly helpful, honest and knowledgeable and went above and beyond. Jade and Chris are truly the type of employees that elevate the quality of a company. They make this an enjoyable experience and brings reassurance to a large commitment. We wholeheartedly recommend Jade as the go to sales person for this location.