Bought a Beautyrest Black from them 6 years ago and it is trash now…read more Completely worn out. Don't buy one. Paid $3500 for it.

Mattresses are very affordable, customer service is trash. The lady was attempting to force me to…read morepurchase a mattress

Trust the negative reviews. If I could give this store a 0, I would. First off, I cannot tell you…read morehow many insane mistakes they made. We ordered a pull out sofa, a regular sofa, bed frame, two mattresses, and received two pillows for free. I get a call the next day that they didn't mark the pillows correctly, and I needed to bring them back to the store. Okay, everyone makes mistakes. I go, and they "fix it". I'm at the grocery store when I get another call saying they still haven't fixed their mistake and to come back. What the heck? I asked if it was necessary, and they said yes. Whatever. Free pillows. One more trip. The day of delivery, we received the wrong pull out sofa (we got one that didn't pull out into a bed- which was the #1 thing we wanted as we have family visit often), the wrong Tempur-Pedic mattress, and the wrong bedframe. How? How is more than half of our order wrong? Getting the whole ordeal sorted took a month, and the communication with the manager was awful. We tried to speak to someone else only to be told rudely that no one else can help us. Now, fast forward to three years later- Someone at that store placed an order under OUR address and name that we neither paid for nor ordered. I have waited over an hour on the phone to even speak to someone at the store because the line goes directly to some third party elsewhere. Now I'm being told I cannot be connected to the store. THE STORE HAS NO REAL NUMBER! What is wrong with these people? What is with all of the absolute incompetence? While we're happy with our items, everyone in this freaking store is literally the worst. Do not purchase from here. The warnings are everywhere on Yelp, and my biggest regret is going to this specific store. Go here if you want almost everything you ordered to be wrong, extremely high pressure sales (which we expected), and random orders placed under your account YEARS later.

Most sales ppl here have no clue when you ask simple questions about what you need or give a hint…read moreof what you are looking for. I was looking for a couch and was offered a bunk bed, how ridiculous right? ! It's sad how this company that use to mean something is going down the drain. Pls thank the owners for this. Managers should be replaced or owners should stop being so cheap with employees too. Not shopping here again as we use too. Shame on you cheapskates and your ways of making things happen. You will all be replaced soon so find another job!

This place isn't even open! It's at First Colony Mall and it seems to be under renovations or…read moresomething. What's up with the other reviews? ? ? I also tried calling the number listed and nobody answered

LINA !! My bf and I went shopping for a mattress and we've never done this before so we didn't even…read moreknow where to begin. Luckily before we headed out the door we saw their ad on our mail pile and decided to check out their sale. We have ZERO regrets on going to this store. I simply cannot tell you how helpful, sweet, knowledgeable and just overall GENUINE Lina is. She explained everything to us and helped us make the right decision, all without pressuring us. We felt so comfortable dealing with her and we trusted her. We had a great experience and I feel very confident about our final decision. To my understanding, Lina isn't always there but if I were you, I would hunt her down and go in when she's there. If she is busy with someone else, please wait, it will be worth your time if you are serious about purchasing a new awesome mattress. The other gentleman that was there was also nice but since we dealt exclusively with Lina, I am going to recommend her 100%. She will work with you and find you something to fit your budget. Thanks again, Lina! :)

Best mattress buying experience every. I will be referring all my friends and family to David…read moreHopperdietzel. Upon entering the store he greeted my fiancée, my daughter and I with the most warmest welcome. Made us feel comfortable like we were at home. He told us about the different mattress they had, the pricing and at the same time making my daughters laugh which is very hard to do. Long story short we purchased a seally mattress for a great price thanks to David. I will be returning when it comes time to buy a new mattress. David is awesome wonderful people skill and great personality. Everything you want when buying something that's your going to use everyday for years to come.

Purchased 2 queen mattresses and two Tempurpedic pillows on a Saturday. Salesperson was very easy…read moreto deal with. Delivery was offered the next day but we delayed for 1 week. Mattress delivered but no pillows. 2 weeks, many phone calls and many promises of pillow shipment and delivery later we were told the pillows were discontinued. Coincidentally a co-worker who referred me to this store experienced the exact same problem, but with a different pillow model. 2 more weeks of calls and I have finally gotten my money refunded. Great salesperson at time of sale - unfortunately that's where the customer service ended. Mo (salesperson) offered no help in rectifying the situation. I would not buy or recommend this chain to anyone - there are comparable prices out there where service is understood and delivered - not here.

Let me be firm... I really need a new mattress. But maybe not from here…read more I'm not too much of a fan of the customer service. I know a lot about these products and talked to them about different options, and I felt a little misled. I definitely feel like they would say absolutely anything for a sale. Other than that it's a decent location and at least they can be friendly.

The store people were nice, BUT when the installers installed the bed they scratched up the wooden…read moreframe badly. The remote has stopped working after 2 years and I can't reach customer service, either by website or on the phone. I would not recommend getting a sleep number bed, truthfully.

Came to this store hoping to get a furniture set and I was talking to a sales rep for a couple of…read moredays to get a set and was confirmed at a certain price. I came in to check it out and I did, but when I got there the manager Yadira told me a different price and showed me to other options then ignored me. If I could give a zero I would.

it was a long process but Anthony explained everything when I was checking out, he verified…read moreeverything

I have been to plenty of Macy establishments. I have also made multiple purchases and returns to…read moreMacy establishments but I have never been given the run around to make a simple return for men's cologne. I purchased a cologne from one location and needed to return it to a different location. I visited this location which was full of staff and every counter had someone available to help me but I was literally told to go to a different counter after speaking to about 3-4 people until someone told me to go upstairs into the men's section to make the return. I hope they create a better system for returns because I should have been directed to customer service or even just been assisted by anyone to make a return. Needless to say, I have been discouraged on making purchases from Macy's since their return process is so time consuming and difficult.

I had to get my makeup that was on sale. Estee Lauder is NEVER on sale. I just had to go get it…read morebefore the sale was over. My sales associate was very accommodating. Ten stars.

The bed is awesome; however, not happy with the warranty service. It has a 25-year warranty "but"…read morein two years had trouble with one side not staying inflated. When I called for service, found out the bed was now on a prorated basis and I had to pay $207.37 for the parts and labor. As if that wasn't bad enough, Sleep Number doesn't let their service people take any part back with them on their truck except the motor. It took several calls to get a prepaid label sent to me. I gave up on having it emailed as it was always a no show. The labels eventually showed up in the mail but were for drop off only so I had to take to the UPS store or pay for pickup. Had to figure out how to get a tall box into my small car. The other part was left without a box so when I got to the UPS office, the agent said I needed a box. I purchased one for $6.27. I notified Sleep Number to reimburse me.

This was a good visit The interaction with the Sales Rep was long but good. I did go back to…read morePurchase a Mattress, expensive at that. I asked that the first Sale woman get the credit for the Sales. Once delivered and being set up, I was surprised to see that this very expensive mattress is an air mattress. The guys setting up the mattress said they hear this all the time. I was expecting a Solid mattress and not air. $$$$ for a air mattress. Once setup we couldn't get the App to work, I ignored it for a while. Then the other day opened the app to find it working. It doesn't live up to the hype for me and cost twice as much as the mattress I let them take out.

Rob our sales person was very helpful and patient with us. I would recommend this facility when…read morelooking for tempur-pedic mattress.

I highly recommend this location because of Jade. Our previous salesperson is no longer with the…read morecompany, who was a huge asset for mattress firm. We needed to replace the mattress we recently purchased and Jade was recommended, who we had the pleasure of working with Jade today. She was incredibly helpful, honest and knowledgeable and went above and beyond. Jade and Chris are truly the type of employees that elevate the quality of a company. They make this an enjoyable experience and brings reassurance to a large commitment. We wholeheartedly recommend Jade as the go to sales person for this location.