Do not buy from Mattress Warehouse! Julie has people posting fake reviews. I purchased a mattress…read moreand she refused to refund my money. Even her district manager at the time wouldn't return my calls. After countless calls and complaints to corporate, I finally received my refund. Save yourself the trouble and go to Mattress Firm--they treat customers much better.

We initially visited the Lynchburg, VA store, where the salesperson assisting us kept walking away…read moreto sit at his desk. We had to repeatedly ask him to come back so we could ask questions. After the third time of him walking away, my wife and I became frustrated and decided to visit the Roanoke store on Valley View Drive instead. The salesperson there was much more attentive. We ended up purchasing a Tempur-Pedic mattress. However, the mattress has not been comfortable for us. We were told to give it time to adjust to our body weights, but after doing so, it still doesn't feel right. The salesperson attempted to contact the district manager so we could trade up to a better mattress. Over a month passed with no response, and despite multiple attempts to reach out to three different managers, the salesperson received no replies. This lack of follow-through makes us feel like once they get your money, the customer no longer matters. We will never purchase or recommend a Tempur-Pedic product again.

I was looking for a new living room rug and checked Rug Furniture and Mattress store first since I…read morehave purchased several items there and have been very pleased. I saw a couple I liked but shopped at every furniture and household items store in Roanoke and even Winston-Salem to see what else might be available. I should not have bothered as 2 weeks later I was back at RFM to purchase one. They simply have the most extensive selection you will find anywhere and very good quality for good price.

Recently we bought a rug here. When we got it home, the color looked totally different than it did…read morein the store. I called to see if we could exchange it and was told we would have to pay a $250 restocking fee. Be aware that if you buy something here and there's a problem, it's your tough luck. Customer service doesn't exist here. We won't be going back.!

Came in without an appointment, worked with the sales representative to pick out an acceptable…read moremattress and get it delivered on time. Delivery within the window and set up was efficient I'd work with these folks again.

I purchased a Kingsdown King size mattress from Sentry. Sentry was great about taking time with…read moreme. I have had 2 major back surgeries so I am very particular about my mattress. She spent a VERY long time with me (not rushing me at all). It was a wonderful experience and sometime later after debating between two mattresses I finally chose the Kingsdown. It has been a couple weeks and I absolutely love it. You can't even tell if the other person gets out of bed during the night. So, if you are an older couple who frequently gets up during the night you don't wake the other person up. It was a fantastic purchase helped by a fantastic sales women. Thank you Sentry and Thank you Kingsdown!!! TS

I have been hesitant to leave this review but I have reached out on three different occasions to…read morethe owner with no response. I bought a King mattress set from this location in September and the set I had purchased had a giant hole in when they went to remove it from their trailer parked outside. The salesman then talked me into their memory foam king set that was suppose to be just as good but cheaper, I have had nothing but issues out of this set since I bought it and my wife and I wake up every morning feeling extremely sore . I have reached out to see if they would do anything to help out towards exchanging it out but was told all sales are final. I was also told they would be happy to sale me another king set but once again all sales are final and they won't stand behind their product .I asked to speak with the owner and was told he would return my call three different times but haven't received a call from anyone. It's now probably been too long to do anything so I will be out this money and have to shop elsewhere. I understand it's difficult to please everyone in this situation but I at least expected someone to follow up with me.

We had a heat problem with our old memory foam mattress. Every time it gets cold enough to turn on…read morethe air conditioning, we would be overheated. Even though our mattress was comfortable, we noticed that we could no longer sleep in it and thought we were imagining things. And I was convinced my metabolism was changing! The Manager was knowledgeable and kind enough to let me know that the memory foam mattress they sold, was specifically designed to cool people down another 8 degrees lower than if they were sleeping on a normal bed. Not wanting to give up the sleep benefits of memory foam, but needing a cooler mattress, Virginia Furniture Market Mattress Store was the only store where I could find a high enough quality mattress to meet my needs, with a Store Manager that could help.

We purchased a king size mattress from this store and in the Bedford store specifacally. We have…read morehad nothing but problems with each cheap mattress they throw out us. They refer to it as their "JAMISSON" model. The springs pop within a month and continue to do so. Mattress has been replaced 2 times now. Now 5 months end, the same issue arriving. I'm a senior and cannot lift the bed, or take the bed bug cover off to show the product tag. I need help and have no friends or family close to help me. They refuse to send a service represntative until I take pictures and submit them. I spoke to the BBB and AARP and they said they need to make a reasonable accomodation to meet our needs. While the furniture looks enticing, they are made cheaply, We will not even discuss the sofa I'm sitting on. But I should be able to have a reasonable expectaion when I go to bed, I do not have to twist body in and between the divots in the bed. I would not recommend Virginia Furniture Mart if you intend to make a bed purchase. As I said, I have not even discussed the sofa.

Very Poor Customer Service…read more I have purchased a loveseat that would match the couch I just got from them. I had a date for it to be delivered and that day has come and went. It is now five days later and still no delivery. I have had many calls to the Loves, Park, IL store regarding this. I have gone in person three times. Its one excuse after another as to why it hasn't been delivered. I have even placed calls to their customer service. The first lady I dealt with through customer service was beyond rude. Apparently as the store is closing as a whole they don't care as long as they get your money. A person should not have to beg like a dog for something that purchased to be delivered.

I paid for a bed and I paid extra for it to be delivered.I was given a date that it would be…read moredelivered and was told that they would communicate with me during this process. The date came and gone, they didn't reach out to me at all, I had to keep contacting them and when I asked what day would it arrive they had no clue and couldn't give me any useful information. Basically a waiting game. I waited two weeks before having to request my refund because I couldn't wait any longer.

We just arrived at our new home in Salem, VA and needed a new bed. My wife is less than 5 feet…read moretall, so the new beds with 18 inch mattress and similar box springs would not be helpful for her. Tim discussed with us our options by brand, height, price, and comfort levels. He concluded a Molecule bed would be our best choice without the box spring but have a "boogie board". He was spot on. the bed is very comfortable, it is low enough for her to get in without climbing a step stool, and the price was a very good value. We appreciated the amount of time Tim spent with us, especially as it was closing time. Please extend to Tim our thankfulness for his many years of experience that helped us select the best bed for us!

I purchased a mattress and box springs from Mattress warehouse with a 10 year warranty along with a…read morenew frame kit. The mattress warehouse employees delivered and set it up. They told me the frame was not needed and were taking it back for credit. The mattress broke down and I filed a claim. They refused to honor the claim saying it was stained and did not have the correct frame. The stain was not even in the area of the breakdown and the employees setting it up said the new frame was not needed. I purchased the set at the Roanoke Va. Store but think all customer service comes from a central location. From now on I will stick with Grand Interiors where customer satisfaction is still a concern. Be forewarned and go to a reputable company.