They had great prices and a good product. Great price. Nice people. Very satisfied We were very…read morehappy to have done business with them

Service was GREAT...no pressure to buy anything I didn't need...Tom was salesman ..friendly and…read morevery personable. It was a pleasure doing business with him. 5 STARS

I have been buying furniture from this store for years. They mostly sell on line so if you see…read moresomething you like you can call them. They order directly from the factory with very few items in stock so it can take a long time to receive your furniture. But they have been very helpful in helping us find items within reasonable cost and free delivery and set up. If your not in a hurry I highly recommend this store.

Bought and paid for a mattress and box spring from here over a month ago. Was supposed to be…read moredelivered the beginning of the following week. Never received a call or a delivery finally called the other day and was told they weren't sure if it was ever delivered or not. Was supposed to deliver it a few days ago, never showed up but when I called said they couldn't bc of shortage on people. Set up a delivery for today at 4:00 and still nothing. They got their money and I have nothing. Very unprofessional!!! Hoping to at least get my money back

I dealt with Travis and Kevin at the store. Both gentleman were knowledgeable, friendly, and…read moreaccommodating. The delivery was punctual and the delivery men professional. The next time I need bedding I will definitely go to this mattress store and hopefully Travis and/or Kevin will still be there. Susan C

After many years of suffering with my old mattress (been lugging it around for over 25 years while…read morein the Marines) and not getting a good night's sleep, I decided to pull the trigger and part with the money and get myself a new mattress and adjustable base. I decided on the Mattress Warehouse of Winchester Kernstown, VA. This turned out to be a great decision with the gentlemen who ran this location ensuring I had the best mattress suited to my needs (they have a bed diagnostics system that they run on you). He was very knowledgeable and did not try to push the most expensive products on me but rather one that was most suitable for my needs and that was priced within my means. The next day, my mattress and adjustable base was delivered, set up and tested, and the old mattress and box spring removed and hopefully given a proper burial with full honors. -Great purchasing experience, great product, reasonable priced....and best of all, a Great night sleep after so many years! (March 2023) Semper Fi, Josh

If I could rate them I would give them no stars. I have had a horrible experience with them. I…read moreordered 6 boxes of tile and start putting it down on the kitchen floor for a client just to find out two boxes were the complete wrong flooring. I call them to tell them the mistake they made, it takes them over a day to get back to me. They don't do anything to try to make it right, until we call and call. THEY MESSED UP! Finally they get use the two new boxes after we waited two weeks with the clients floor unfinished and glue already on the floor. They didn't even call us to tell us the new floor they messed up was in we had to call multiple times. We had to pay for a roller. We had to pay for someone to put the flooring down. We had to take time to scrape the glue off. They are very unprofessional and one of the worst experiences with a company. SEAN is the worst. WILL NEVER SHOP AGAIN with them.

Was going to purchase new furniture but was confronted by the mask police. They told us to mask up…read more So we turned around and left. We went to ANOTHER furniture store and spent $4,000 since we were treated with respect. Like they say get woke , go broke.

Furniture shopping can be a serious pain but the service at Eaton-Young helped me find exactly what…read moreI was looking for in a pleasant manner. They gave me ideas and were of great assistance with any questions. They can be a little pricey with larger items but you get what you pay for.

What a great local business!! Repairs are reliable and reasonably priced. Service is great!…read more Always friendly with a smile! Highly recommended!!

It was a pleasure visiting this mattress warehouse, everything is clean and beautifully organized…read more There are many impressive beds to choose from and Chuck the Sales Consultant was kind, inviting, helpful and patient with me. He knows what he was talking about and is an asset to this establishment. I trust shopping there, Thank You Chuck.

Look at the BBB rating for this company on the website first before going any further…read more You came further so let me explain the footnotes of my issue and how this company rips off customers. They will sell you a mattress, frame, etc. The product they sell (Sterns and Foster, etc.) will not back any warranty from that manufacturer. They will refer you back to Mattress Warehouse. Now even though you have a 10 year warranty on a mattress the most you will ever get is store credit even though the warranty approval form will say "replacement model or store credit". What they do is discontinue mattress models every few years so they can never give a "replacement model". They also don't know what "equivalent" means either. So the store credit gets you back in the store to spend more money. This cycle continues. Buy from anyone else except this company or Sterns and Foster.

First I had a great experience purchasing my mattress. Masood answered all my questions and helped…read moreme pick out a great mattress. But weeks later when I called to changed date of delivery, I asked if delivery person could push inside of my apartment door instead of at door. NO, not unless I payed the $99 delivery, setup and take away old bed fee. I am unable to lift over 10 lbs and use a cane to walk. But somehow I will get it in door. THANK YOU mattress firm located in the commons in Martinsburg, WV. If you are handicapped don't buy there unless you are willing to pay out $99 to have it delivered inside of your door. NO customer service anymore!

Really? Ok, so I went into the local Mattress Warehouse last week and purchased a mattress and box…read morespring. Due to my work schedule, I had to wait until today for it to be delivered. They dropped off the items and removed my old mattress and box spring. As I remove the plastic from the box spring, I notice some damage. Granted, it is not structural damage; however, it is damaged nonetheless. I call the store. They want photos of the damage emailed to them. I did so while still on the phone with them. If they are to replace it, the earliest I can get a replacement is Tuesday. The employee said it is just cosmetic damage. Who cares!?!? If I buy a new car and it runs perfectly, but the front bumper is dented, does that mean I should be just as satisfied with my purchase? No! C'mon man! Individuals, as well as businesses, are failing miserably at having and maintaining any sense of accountability or integrity.