I purchased the mattress with an understanding that I could return it if not completely satisfied…read more Although, I did misunderstand the number of days I had, so that's on me. However, when I went to the store the salesman said he would talk to his manager and see what they could do and he would get back with me. I have heard nothing and it's been several months since I went back to the store. Also, if you look at their website, there is a '10 year comfort guarantee', so clearly that is false since I wasn't happy after 6 months. Sad to say I cannot give this company a good rating since their customer service/follow-up is null.

Taylor Evans was great help on picking out my mattress. Even helped load it up. Sleeping great on…read moreit.

We are thankful we had a great product specialist/ sale administrator Kendra, to help us make our…read moredecision. She was very knowledgeable, very pleasant, helpful, and easy to understand. Thank you for helping us make a great choice!

I purchased a King pillow top mattress 2017,Serta. It was on Black Friday so they said they would…read moregive me a adjustable base for free. I didn't need one but free is free. I didn't receive this until May-June. It was paid with cash also. It was good for about 3 years and that's when things started happening. I never used the head or foot adjuster, when I did the TWIN BASES separated and started to cave inward. The one side stopped working and then it would so I tilted it up and the wires were crushed and stripped the motor and movable parts. Then I didn't know it was supposed to be a King box spring/base they gave me 2 twins. 2019 the pillow top started shifting one way and the sewing for the mattress was falling out. So to try to help the mattress, moved it against a wall and now it's worse. After 6 years this thing looks like a shipwreck But hey! No stains from the $300 mattress protector that can't be washed! The only thing that has lasted way the back/side sleep/cooling pillow. The mattress is lumpy with random folds. The bases are mutilated, there's staples coming through the pillow top, I keep falling of the bed I've been miserable! Now let me tell you why I can't use the warranty. The order was put in my boyfriends (at the time) name as he would be picking it up and it was like a birthday gift (January 20) for me. He passed away December 31 2017. Therefore I didn't have the receipt, my name wasn't on it and I had to have his dad pick it up. I will never purchase or recommend to anyone ever!

Anyone trying to buy furniture of late in Michigan knows this is not a easy feat. The ArtVan and…read moreLoves and a bunch of others that got eaten up by ArtVan are pretty much all gone. Gardner White, well lets just once was enough. We tried Ashley and another place stating with A over in Great Lakes, reminded me of a overpriced flea market and noone to assist you. Then at my wifes urging we took a bit of a drive out to Flint. The day before I had called Lapeer Furniture and Mattress with some questions. I was promptly called back in less than five minutes by a attentive Dan in sales. But, the drive, I was not wanting to waste 1/2 a day away. Well lets say happy wife, happy life. We made the drive out. Easy to find and walked in, note entrance is on side, if you go to the front you wont get in. Well, Dan was working and I introduced ourselves me saying and complimenting his phone skills from yesterday. I must say unlike ArtVans they let you shop and dont hound you. We were impressed with the selection and prices. Dan helped us out and we ended up buying a couch and loveseat for our new home. Well, worth the trip and we will be back.

If I could give no stars I would! This store is like shopping for furniture after you die because…read moreyou will never receive it! The Miller rd location in Flint, Mi doesn't conduct business on a professional level at all. They lie about when your purchase will arrive and your order will keep getting pushed back. I made a purchase in August 2020 and it's February 2021 now and I still don't have it. My order has now been pushed out to April or May 2021 and that's ridiculous. Also keep in mind the sales representative never has contacted me to update about anything I always have to call and asked for a update. I filed a dispute to get my money back I will post a update!

Won't be shopping at Godwins anymore bought 2 end tables @ 329.00 had to assemble them but for $129…read morethey would assemble and deliver no option for assembly without delivery . But a329 each you would think they would have been assembled not shudder house furniture or Ikea Store personal was fine but next time I will go to a furniture store not a craft store

got my Delivery and when they installed the legs on my chair they cross treaded one of the bolts…read morethat made it uneven told me they would send out repair person they scheduled time between 9 and 11am they called that morning to cancel said he called in sick rescheduled same time the next day said i was first on list i left at 11 and got a call at 11:12 telling me he's at my door knocking i went ahead and fixed it myself.

Frank & Joey are very knowledgable, courteous & friendly. They will spend as much time with you as…read moreneeded. Absolutely no pressure to buy as in many other stores. A great store to shop for an excellent product.

We got floors installed a few years back now from Skaff. The Sales person was not helpful at all,…read moresimply transactional. Didn't help at all with questions or follow ups, never available or responsive. The flooring is great and so was the installation. But it was very expensive as well. Then we had a repair situation in the kitchen by the stove and the repair guy showed up with his Supervisor and during the conversation they kept trying to get us or trick us to say that the damage on the one floor board was due to water, which was absolutely not the case. However they tried repeatedly and that is just so disingenuous. Trying to trick your customers so you don't have to replace a floorboard! Unbelievable! I see that as very dishonest and disrespectful! I will never use this company again for anything! Home Depot has everything and more and works with different contractors who do a fine job with great standards and care without insulting customers.

Bought a new mattress 2500.00. I have had it for 3 months. I went to change the sheets the other…read moreday and saw what looked to be a piece of lint on it! when I went to take it off it was the actual material that had frayed and appears someone tried to fix it as the material around it has some type if glue on it! They repair person took pictures to send to Serta, today I was told it is not a defect there for it is not covered by warranty! Skaff refuses to do anything and offered me 200.00 gift card to spend in there store on more defective merchandise! Hush money I want a new mattress!!!!!

my refrigerator quit. we knew it was going up and i found the numbers for the new one, 33 inch…read moreWhirlpool without ice maker or water, at ABC warehouse on Miller Road. They could deliver it on Tuesday (this was Saturday) this is the second purchase i have made from them - and it will be the last. I asked about financing. was shown a paper with .02999 interest. since it would be paid off in a month or two that was ok. I wanted the charge put on my ABC credit card. they did not - they opened a new account at Fortiva in Missouri. I was not given the application for credit. i was told about the interest but was not told about the interest starting the day of the sale. Nor was i told about the 72$ annual fee. when i called the store i was told - well you signed the paper. the refrigerator was delivered - it isn't even the one i bought. It is 36 inches wide and the opening is only 34. We had to really work to fit it into the space available. The salesman was working on four different customers while working on my sale. How easy for him to claim he told me about the annual fee and the daily interest. I will be needing a new washer and dryer soon - i am sure i will be able to find one at Best Buy - cause it sure won't come from ABC Warehouse. terrible customer service.

Just had my sofa delivered by Will and his associate. They were professional from the start. Came…read morein to see where we wanted the sofa then they unwrapped it and set it up. They did a great job and I we are looking forward to getting another piece of furniture delivered next Thursday. We highly recommend Will to deliver your purchases. Sue Jozwiak Burton Michigan