Their salesman was friendly and helpful. They delivered the mattress to my apartment and placed it…read morein my bed frame.

Brock and Jackie helped us pick out the mattress that was perfect for us and fit in our budget!…read moreThank you!

I purchased a mattress from this location because it is advertised that it is same day delivery. I…read morewas told before making a contract that it could not be delivered today because there delivery team was on vacation. I was told they used other contract workers but someone would reach out to them to see if it could be delivered sooner. When I got home 2 hours later I felt I really needed the mattress on the same day so I wanted out of the just made contract to choose another location. When I called back I was able to talk to Steven Gulati a salesman that works there. He was absolutely thorough on canceling my order and used absolute A1 customer service in doing so. Steven spoke clearly, he listened closely to all details and made sure he got all my information correct the first time. Steven was patient, friendly and moved swiftly!! I appreciate his help and his courteaousness in the matter. For customer service alone I would recommend this company! Thank you Steven!​

Went looking for microwaves and the gentleman working was very put out we were there and asking him…read morequestions( which he did not know the answer to) . Was not friendly and just seemed disgusted by us. No rapport and was condescending. We finally just walked out of the store. That is plain craziness to think we need to invest money in an every day appliance and they did not want to answer our questions , and help make the sale.Definitely their loss, and we will not be going back there when we need furniture.

I have bought all my furniture from this Havartys and have loved each experience. We are in the…read moremarket for a new sofa and after looking at many stores we find ourselves back at Havartys and I love that they now have a designer that will come to the house and help you figure out how to best make use of your space. Before I would spend hours trying to figure it out. I can't tell you what a relief it is to not have to stress and have someone else come in and figure out what will work for us. Looking forward to our appointment and our continued relationship with Havartys! Just an update it's been a year and I still love the design that Michelle created for us and Johnny the sales rep is one of my favorites. If you are ever looking for anything I would recommend the two of them over anyone I have ever worked with!

We paid a lot of money for a and foster mattress knowing how good they're built but it seems in…read more2021. They started crap a couple of thousand dollars for a mattress and it started sinking in after three years

After waiting a month for my couch and coffee table to arrive, I found the table had noticeable…read morewood quality issues. I decided to keep it rather than endure another month-plus wait for a replacement. I'm simply exhausted by the process. The couch's durability remains to be seen. What's more frustrating is that I ordered a leather recliner 72 days ago, and the company now tells me it won't arrive until next year. Getting the feeling I'll never see it. This experience has shown me that this retailer's "in stock" claim means very little. Expect significant delays even on supposedly available items, and don't anticipate white-glove delivery service. The company appears to have serious operational issues that extend well beyond shipping times. Stay Away!

Military member that needed furniture and went to this place. I bought a 4k sofa set from them and…read morethey promised to deliver if on post. Lies, I paid for delivery and they stole mg money and told me they can't deliver on post. Delivery drivers have warrants...so I had to pay for outside delivery service and because they are in chapter 11 they can steal hard working people's money and loe on the contract and wont give u your money back. Oooh and it took me an extra month to see my furniture. Liars and crooks. Please go to Ashley or another store. They are thieves. Plus a manager stated ooh I been here for 20 years I never had this issue. Welp 20 years its a reason your store rob people

Thank you Khadija!!! Love our new mattress and bedroom set. Very much appreciate the flexibilityread more

Khadijah was fantastic in helping us choose a new couch. She was incredibly patient as we weighed…read moreour options and made us feel comfortable throughout the process. Personable, attentive, and accommodating--she made the experience seamless. I highly recommend working with her for all your furniture needs

Gearheart was very helpful and when we are ready to buy our new mattress it will be from him at…read morethis store

Jake F helped find my disabled parents a bed and gave them a great deal. I won't lie I wasn't sure…read morehow mattress companies stay in business with purple around but they SELL purple mattresses here! We got a better price than on the purple sight and it came within two days. Unfortunately there was a manufacturing error and there were snags in the mattress... the delivery guy wanted to cut it although both my parents and I advised against it knowing it was going to make a hole. He told us he does this for a living he knew what he was doing... Unfortunately it did made a hole - mattress firm is sending them a new mattress and making it right! They get the new mattress Monday. Thanks for taking care of my parents. I might be next for a purple mattress!

Terrible experience, had to keep calling to get delivery scheduled, they brought the wrong…read morefurniture (delivery men were always super nice though) and were very rude on the phone. Our furniture is now a few months old and the finish is scraping off. Very unhappy.

Cheep furniture at twice the price you can buy it online. Seriously a dump. An expensive oneread more

Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.