This story doesn't start out well. We had issues with a piece of the bed frame we ordered not being…read moreavailable, and then the wrong piece being delivered multiple times. As a result, we had a lot of phone calls with this store. We ALWAYS received a prompt and courteous response, always with an aim toward resolving the problem. Communication was thorough; we never felt at any time like we were being ignored. The deliveries that were scheduled (again, multiple deliveries because we had that problem) were always on time, the the crew was very clean and professional. And, eventually the issue was resolved to our complete satisfaction. I'm impressed because, like most people, we don't buy beds that often. It would have been easy for the team at this Mattress Firm to brush us aside, because, after all, how likely were we to buy another bed in the near future? That's not what happened. In each conversation, it felt like they were doing their best to resolve our situation and advocating on our behalf. We don't have any bed-buying plans for the near term. But, if we did, we would definitely return to this Mattress Firm. And, when the time does come, this store will be the first place we look.

We had Darin help us with our initial purchase of a new king and queen mattress for our condo. The…read morequeen just didn't end up working out and we went back to exchange it for a king and Andrew helped us with that. Both experiences with Darin and Andrew were incredible! I would highly recommend them to anyone looking for a new mattress in southern Delaware. They have customers for life in my family! 5 stars!!

I gave 5 stars representing my experience at Mattress Warehouse in Rehoboth Delaware tonight,…read morebecause this forum does not allow for 6 stars! A few weeks back I stopped by this store and spoke with a gentleman named Jim. I had a random question regarding mattresses and with kindness and respect Jim answered my question providing a quick education to support his response. Quite impressive I thought and remembered his name. During the last week, I decided to take the plunge and get a "good" mattress system. My husband and I started out on this journey. Yes, we returned to see Jim who again answered EVERY QUESTION (which between my husband and I, gave him a run for his money!) . His experience and vast knowledge of this industry was beyond that of any professor, but more important was his ability to navigate between my husband and myself, as our levels of comfort expectations differed greatly! In other words, he has the patience of a saint! This was a wonderful experience and the team effort given by Rebecca to help expedite our sale was so appreciated! All in all, I give props to this company for hiring such knowledgeable staff who treat customers so pleasantly, without pressure and are truly concerned about their consumer's comfort. Than you again Jim!!!

My partner and I bought our mattress here last week from James. Great experience!! Very…read moreknowledgeable and easy to work with..no hard sale routine. We did the mattress experience test that recommended 6 primary mattresses and a few secondaries. We tried all of them and settled on one in our price range. James could have easily tried to sell us the more expensive brand but instead worked within our budget. We found exactly what we wanted. Delivered the next day and set up with no issues. Highly recommend this store and James!

My wife and I just purchased a mattress at Mattress Firm . Our sleep expert Ruth was very patient…read moreand gave us our own pillows to use when trying out different mattresses . We had explained what we were looking for and she showed us many to fit our need ..... we found the right mattress and Ruth made the rest very easy and pleasant......... Highly recommend Ruth for your mattress needs ............

The staff was great. Understand exactly what I was asking for and we're able to provide it…read more Kudo's to the delivery guys as well.

Be cautious. Purchased a recliner 2 years ago. The fabric is shredding. I went to the store with…read morepictures, and asked if Furniture And More would stand behind their product. A manager pointed to the text on the invoice that they only were responsible for one year. It's a shame that their reputation is good for only 1 year.

Bought two sets of livingroom furniture here. They were very nice quality at a very reasonable…read moreprice. Delivery was no problem and earned a nice tip.

I loved the superb communications. I Iearned the answers to all my questions. I ended up buying a…read moreTempur-Pedic set and can't wait for it to be delivered.

Haven't bought a mattress in quite a few years so things have really changed. Chad was very…read moreinformative and answered all my questions. Would definitely go back.

Do not buy here! I purchased one small coffee table in March. Still waiting in June. I have been…read moretold computer is down , call next week...which I do, no table! Then Jack says ..it will come next week and of course it doesn't, or again..next week...and it doesn't etc. last excuse, computer is down! Still waiting for table! stay away! You Can do So much better anywhere. Horrible customer service! Stay away!

Working with Robin Wall at Creative Concepts was as good as it gets! She did a fabulous job…read moreunderstanding what my husband and I were looking for (even though we weren't always certain!) and the results are beautiful! Robin is a delight to work with and she has a great design sense. In addition to recommending furniture, she came with us to pick out fixtures, flooring, and granite from our builder--and recommended ceiling fans and paint for all the rooms in our home (even those for which we didn't order new furniture). Highly highly recommend Robin and Creative Concepts.

Nice people and beautiful furniture and decor!! Would highly recommend this business!read more

I can't recommend them enough. We bought a beautiful coastal inspired slipcovered sectional off…read morethe floor. They had the best quality furnishings in the area and the prices were inline with workmanship. Pat our sales person was friendly and helpful. We had it delivered in one week!!! Ask what is available off the floor......

Customer Service very poor with this outfit.. Purchased a recliner from them and was told that…read moredelivery would be on Monday 7/10/23... Called about noon time to try to get some timing for delivery and was told that delivery would be between 4 & 5 pm.. Sat waiting all day long and recliner was never delivered and never received a call from Customer Service that chair would not be delivered...

Salespersons are very friendly and helpful. I was able to pick out a recliner for my father in law…read morewith no problems at al. It was delivered promptly and the men who delivered it went above and beyond. Highly recommend this place!

Excellent. Beginning with the sales process through delivery everyone was very helpful,…read moreknowledgeable and friendly. Donna Henderson was my sales person and she was so helpful, friendly and answered all my questions. The delivery was exceptional, these gentlemen took such great care when removing the old refrigerator and installing my new Whirlpool. They made this a very pleasant experience and I highly recommend them to everyone. Great job from a local company!!!

We had an issue with our Bosch French refrigerator freezer severely frosting. Shaun the Shore…read moretechnician was able to identify the issue immediately. The freezer door was not closing correctly letting warm air in. The metal racks needed replacing. Lisa at Shore appliance service dept kept us informed throughout the process. I highly recommend Shore appliances if you need repairs for Bosch refrigerators. There are not many repair folks that service Bosch appliances in this area. They were great from start to finish.