Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to pay this location a visit. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

Walked in after reading another Yelp review not sure what to expect and Nikki did not disappoint…read more Was able to get a great mattress at a great price and take it home that night. She was super helpful and very nice. I'll 100% go back again.

This is the worst furniture company I have ever dealt with. I bought a sectional couch and ottoman…read morefor 1799.00. When they delivered it, it arrived dirty on both pieces because there was only one delivery guy and he drug it through the back of the truck. I called the store and refused the sectional. I was told to keep it and they would replace it. I few days later they called me and offered me 100.00. I refused that because the lowest estimate I got to clean the couch was 150.00. I told them to come get the couch and they would not because of covid. I contacted the BBB and filed a complaint, then Madison Furniture outlet finally agreed to put 150.00 back into my bank account. They called and got my banking information and then never gave me my money back and never contacted me again and will not answer my calls. I hope no one has to go through what I went through. This place is horrible.

Me and my husband needed a new couch, he picked out the giant sectional. Paid $2,600 for it. They…read moreoffered us pet care insurance for anything pet related, stains and tears. Well I never received the information to use the insurance and it took a while for me to get it. Then after, it's basically impossible to get ahold of the pet care insurance. Then when you finally do the incredibly rude staff is not helpful.......now here it is 3 months after my claim was finally approved (took a month to get ahold of them to do it) and my couch still isn't fixed, nor do I have an update. Save yourself some money, don't get the insurance Madison Furniture outlet is peddling.

Fortunately my experience was awesome. Asher was extremley patient and very knowledgable. Even…read morethough I recieved text a few times saying the delivery was 30 minutes away... I am very pleased with the service, the product and delivery I recieved.

Inventory at this store is absolutely terrible. They don't have a lot of basic equipment that every…read moreelectronic store should have, like 4K display ports or certain adapters. You're better off going to someone else for most stuff. And that's not even mentioning the fact that everything is way too expensive in there for what you're actually getting.

I drove all the way north on the word of Southerland Mattress' customer service division. They…read morewere closed during business hours. When I called, they said they'd be out for another 15-20 minutes. Wish I could've purchased one of my 5 mattresses there, but had to make some decisions.

Great guy! Easy to talk to and has very good deals. I have a very tight budget and he helped me…read morefind something affordable and comfy. Couldn't recommend this place enough.

Went there today at 1130 and noon and door was locked and lights off. Called back at 1 when we got…read morehome and guy said someone was there at 11am. Was about to spend some money but we will take our business somewhere else.

Great instore experience then the delivery started and it was the worst experience that I ever had…read more Ordered in January, got scheduled for delivery in April... a really long time, but thought it would work out. Received multiple confirmations about delivery date and time window. Received a call 50 minutes after they were supposed to be here saying that something was missing and they would be here 2 weeks later. Cancelled our order and got a Saatva mattress that was scheduled for delivery in 9-20 days. It got here in 11 and was better equipped and customer service was actually caring and helpful. Never AGAIN!

These morons loaded the wrong items into my car and then wouldn't let me return them…read more IKEA is a horrible company with even worse customer service.

EVERYTHING SUCKS They closed the food restaurant and moved everything to the front (the food is so…read morenasty now) the guy that served us looked like he was high and didn't wanna be there. They ruined everything. I only went with my parents for the FOOD AND IT ISNT EVEN GOOD.