Jared assisted us with a new Sound Media Sofa and the experience from in store purchase to delivery…read morehe was there for us every step of the way. We are Mor Customers for life!

HORRIBLE customer service for item pickup. Our salesperson, Hudson, who actually sold the furniture…read morewas great. But when we went to the warehouse to pick up the items a couple weeks later, the whole process was horrible. From telling us ahead of time to come any time, only to find they were closed for an hour when we got there. Then rude and short customer service at the warehouse. Originally being told we could pick up both items at the warehouse, and then come to find we still had to drive to the showroom. And being talked over on the phone and not listened to when I called to try to confirm. Very bad communication between their teams and condescending customer service. I was a fan of this store before when I had bought I floor models I took home this day. I don't expect I'll ever shop here again, and I definitely will avoid ever doing warehouse pickup again. Truly disappointed.

Wow, this is really the place to get your rugs if you live in the Portland/Vancouver area. My wife…read moreand I were really surprised at the range of rugs to fit whatever price point you're looking for. Takes some time, there are a lot of options but some really great deals in the clearance room! Stellar customer service, Christian did a great job helping us pick out a few rugs that we are very happy with. Other staff helped hold them so we could shop more in other stores and then loaded them in our car. Well done!

I purchased a very expensive couch from this company. everyone was wonderfully helpful and kind…read morehowever my couch has so many snags now it's awful and they said they couldn't help me because the issues were at home well I had to order it there was nothing I stock so where the hell else would the problems have happened???? my house I am sick to my stomach as I would never have spent this much on a couch but they seemed to mean well. I will not only not recommend friend to go there but I will continually advertise in social media not to go here I may even sit outside the store to tell people to go elsewhere. I spent so much and have been screwed!! I will not give up I plan to visit I person

Best night sleep in a long time! Thanks Chris for your expertise in helping us choose the right…read morebed for us. Great selection. Better prices. Super knowledgeable on the right bed to fit your specific needs. You should buy your next bed from this guy.

Our buying experience was great. I stopped in during the week and spoke with Jim who was very…read moreinformative. Helped me think of things I probably wouldn't have on my own. Returned on Sunday and purchased an I-Comfort bed with Andy's help. No sales pressure - just help in picking a great mattress. We LOVE it. Don't even want to get up in the morning!

Ordered a Serta mattress and box spring for our new king bed without a mattress. When delivery day…read morecame we were told it would be between 3-5pm. A little after 3 we received a call telling us they were running 3 hours late and asked if we still wanted it delivered. Told them yes, we need a mattress. At 9:30pm they show up, put the mattress on the bed upstairs and left. I looked at the mattress as they were leaving our driveway and I could see they delivered the wrong mattress, it looked like a queen sitting on king box springs. I called the store the next morning and Justin (sales rep) he apologized and said he would look into and call me back. About 2 hours later the delivery company called, not Justin, and said it would be delivered around 5pm. Later, received another call that it would be delivered between 7-9pm. I didn't want to do this again and felt that after the prior evening we should be a priority so I called Justin. Justin apologized and explained that sometimes called in sick, they had to use a delivery company, our mattress was on the delivery truck, etc... I told him that I wasn't happy and didn't want another late night delivery. He said that one of their customer relations people would be contacting us and try to make things right, maybe give us free sheets or something. An hour later we got a call from the delivery company and they were on their way. Still no call from anyone at Mattress World. All of the communication was prompted by me or the 3rd party delivery company.

Very happy with a couple recent visits and placing an order for one of their custom furniture…read morelines. Sam helped me from beginning to end and the process has been easy, comfortable- Sam knows his stuff about the furniture and was able to offer recommendations on what looks nice together and what would go with the room better. When you're ordering custom furniture that is potentially lifetime pieces it's nice to have the knowledge on what looks good, what stands the test of time, and just overall guidance on the process. If you are looking for high-quality furniture that's made to your specifications Sam is the guy to see and Michael's is the place to get it! Thank you, Sam, I appreciate all your help. Also highly recommend the country collections line, made in America. It's high-quality furniture and while the cost is more expensive than standard mass produced imported furniture it's worth the extra spend for the quality and supporting American companies.

I have rented 2 storage units at this location (not to be confused with other nearby locations with…read morethe same business name-Additional Self Storage) and had exceptional service. The managers on site are friendly, courteous and efficient. The units were clean and dry and security is great. I can't say enough good things about the way they run the business and how customer friendly they have been. I will not hesitate to use this location again if the need arises.

The caretakers here are very helpful if you need anything and we have always been happy with this…read moreplace. Pretty straightforward. You pay for storage space you need and they provide it.

Had a wonderful experience with them today! Had a few last min pieces that had to be framed and…read morepicked up sooner than later and they were able to work with me within the time frame I need them and were the nicest people! Looking forward to doing more work with them in the future!

Most beautiful framing job of my mixed media heron! They were so professional and timely…read more Definitely going back here for my future framing projects!

I was referred to this company. I was in the process of doing a full gutted two bathroom remodel. A…read moresales person introduced the WetWall. I was interested in purchasing a basic design. I picked something they "Had In Stock" Ordered and paid for it over the phone the first week of September. The house is uninhabitable without working showers so I was staying out of state. I called a week later for the update, I was told they are "updating their system" over the weekend, but sounded like I could pick my order up that following Monday. On Monday, the order was ready. Great! Once arriving, there was only the largest piece available. Somehow, the other 6 pieces that go with it were not available. Where is my order?? This is three weeks after my purchase of "IN STOCK". I call and s they are listening to my complaint and typing just as fast, Finally, they let me know the rest is on its way on a truck from a southern state. This was supposed to be in PDX in 3 days. What a joke! 10 Days later it arrived. The "IN STOCK" should be more clear when it concerns something as essential as this.

Helpful and knowledgeable. We have used them in our business for some time and always prefer to go…read morelocally because of their great customer service