I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware

Cool store. The back…read morehatch of the old Ford truck caught my eye. Lots of cool and unique artisan work. Some cute small Faygo, Vernor mugs, but wow, $88. Not cheap. Cool Ford lamps. Definitely worth a walk through, much to see. More interesting items upstairs too.

If I were rich I would have purchased so many things! They have so many hand made items from…read morepottery to jewelry to art work. I loved so much of it. This place is not cheap, but that's because you are buying hand made items from talented people! Even if you plan on buying nothing, you have to check it out. Service was top notch. They knew what they were selling and were happy to answer questions. They even nicely packaged a gift I bought. It's the perfect shop for Downtown Brighton!

DO NOT SHOP HERE DO NOT USE JEFF OR ARRON AS YOUR SALES GUY…read moreThey lie straight to your face. I sat in the store asked Jeff to write up this bed he turns on all the features then. Delivers the bed with NO features on it. Tells me it was out of my price range. YOU DONT KNOW my price range. I asked him five times before signing this does everything you are showing me he says yes. JEFF is ONLY out for your money as commission. Once he gets it he delivers something you DID not ask for and they DO NOT call you back at corporate. I have heard over 10 times I will call you back with NO call back. GO ANYWHERE but here!! I am STILL fighting to get what I originally wanted. This is the worst company I have worked with BE WARE STAY AWAY. If I can stay anyone else this headache I will be happy. This is total BS

I need a new couch, and despite my loathing for the awful TV commercials that yell their way onto…read moremy screen, I found one I liked at GW. The price was reasonable. I also needed to dispose of the old couch. However, as the deal was wrapping up, the salesman informed me that I had a choice of having the delivery crew drop it off in the driveway, or I could pay an additional $150 for them to bring it in the house. On top of that, they would haul away the old couch for another $100. Very angry at this turn, I said I'll get it into my house and take the old one to the curb by myself. So, while this scam of an outfit touts reasonable prices for their furniture, BEWARE THE DELIVERY FEES. I avoided $250 in surprise costs. I advise you to do the same. I will never do business with them again.

I am currently visiting my elderly mom in Ann Arbor, MI. I was helping her fix things around the…read morehouse, one of which was to repair her living room vertical blinds. They were not closing, it looked like a hardware problem! On investigating, I learned that she had replaced the track a couple of years ago. The house was built in 1998 and the blinds worked fine for 20 years at which point there was an issue with the track that was replaced two years back. I further learned that the track was installed by her handy man instead of a professional blind specialist. Being on a tight budget and wanting to be green, she really wanted to see if the blinds could be repaired at a nominal cost. Some other blind specialists had assessed to "replace the blinds both hardware and the veins" because they were not repairable, which was the very expensive option. I kept asking the fundamental question that the blinds worked for 20 years with the old track and fail after 2 years with the new track....could this be the quality of the blind hardware perhaps? It turns out that part of the problem was a faulty installation by the handy man. This problem led me to the PHENOMENAL Josh Barron of Esquire Interiors (which by the way is a third generation family run business I later learned), he impressed me with: 1. His excellent listening skills with my mom to understand the problem with the blinds and then solving the problem very methodically and precisely. He asked my mom thoughtful questions and genuinely wanted to understand the issue and when he sensed that mom was struggling to explain he did a FaceTime call with her which made it easier for my mom to show him the issue at hand. Josh was able to determine on the phone that he strongly felt that he could repair the blinds at a very reasonable cost. Thus saving her a big expense! 2. His knowledge, competence and tenacity at problem solving the issue was truly inspiring. He tried many things to diagnose and fix the issue. There was a lot of trial and error as he eliminated possibilities and then the problem was fixed!!! 3. He graciously agreed to look at mom's other blinds and fixed their minor issues, shortening the blind in some places due to the house settling and lubricating the tracks as necessary. He did all the extra without charging. This is how we take care of our seniors! Thank you, Josh! Josh is very competent (knows his trade very well, I learned he was working with his dad building tracks at the tender age of 8!), very customer centric, and very high on integrity and compassion....a winning combination! He will be our "go to" person for all things blinds from now on and when we are ready to get new blinds....we will go to his business. Minty

The Hunter Douglas $700.00 blind purchased from this store failed in less than four years. First…read morethe handle broke off after two years and than the balance failed. Wanted to return the item to the Plymouth store which is one mile away for service but was told it had to go to the Ann Arbor store which is an inconvenience.

I wish that I had read the reviews because I would have never accepted Sun Delivery as the carrier…read morefor our orders from FurnitureCrate.com. The first delivery, of a large wall unit, went prefectly. The guys were careful, friendly, and did their job quickly. Unfortunately, as good as that delivery went, the second one a couple of months later was horrible. And it is this one that will stick with us. The guys working that day were sullen and bordering on rude. They were running behind schedule, and rushed through our job. My husband's executive desk was not assembled correctly, drawers rub and it wasn't until my husband had time to look at it he realized that the left pedestal was installed differently from the right pedestal, resulting in a desk that is crooked and racked. For heavens' sake, the screws are installed at an angle! Of course, these idiots blew out of here so quickly that we barely had time to say goodbye, and it was after they left we noticed scratches on the desk as well. FurnitureCrate was no help in reslving this issue, neither was Sun, so my husband is spending hours trying to correct this and we may have to hire a carpenter to come in and make the final adjustments. Never again from either of these companies. The desk, BTW, is unevenly finished and even though we purchased a piece that was rated "best" in qulaity, you would never know. VERY disappointed.

We ordered two chairs and a queen sleeper over three weeks ago. Yesterday, the company sent us an…read moreemail, saying they decided to stop shipping the product, as their delivery company wasn't reliable and often pieces arrived broken. Today, I see their site still offers the same chairs and sleeper, so I assume others will have a similar experience in the future. Buyer beware!

My Dad ordered a chair and the counter person said that it would be here in 8 - 10 weeks. But they…read morelied. I was right there next to him when they told him that and him, my sister and I all heard that, "It'll arrive at you your house in 8 - 10 weeks ". But, it the chair arrived 22 weeks after it was ordered. 22 WEEKS!! That's 12 weeks after they said it would arrive. Don't worry though, whatever you buy WILL arrive and it WILL be good quality, it just might arrive a little (Or a lot) later. The chair was great though.

Terrible experience, I purchase lazy boy couch and loveseat for almost $5800. The furniture needed…read moreto be exchanged due to broken/bend frame and other quality issues. The furniture was attempted to be delivery 2 times, both times with same issues. I then asked to return the items and get a refund. It has been over 2 1/2 weeks for the refund. First the refund was not submitted, then my card has supposedly expired, not the case. Now I have to drive to the store 1/2 hours each way, about 20 miles one way, to swipe my card to get the refund processed. I would never buy from them again

I cannot recommend Long White Beard more! I found Dan & Shelby on Etsy many moons ago, and ordered…read morea simple TV stand from them. I was so in love with it, that I asked them to build a closet system for me that I drew out. They took my design and made it come to life with beautiful precision. From there, they custom made a vanity for my guest bathroom, a live edge dining room table, live edge shelves for my master bathroom, and a long floating shelf for our bar area. They are not local for me (I'm in CT, they're in MI) but that doesn't stop me from going back time and time again. Each time, they have been quick to respond, helpful with suggestions and kept me abreast of the progress with my pieces. I have loved working with LWB and every time I have an opportunity to bring them back into my home and recommend them to friends, I do. If you want beautifully made pieces created by service oriented folks, LWB are your people. They certainly are mine.

LWB's Bath Caddy shelf made a wonderful gift for my wife! Clean, understated design, beautiful wood…read morechoice, smart hardware = elegance in use. Very good size, too -- essentially a lovely just-right table for the tub. Really appreciate LWB's personal investment in quality. Thanks, Shelby & Dan!