In the market for a good priced mattress with a 10 year warranty and found exactly what we needed…read more Very friendly staff, knowledgeable and quality product. I would highly recommend checking out this mattress store before you buy anywhere!

Your money goes further at Sleeping Giant! What would only get us a basic model at other mattress…read morestores - got us so much more here! Great selection and service. No pressure shopping.

I want to send a shout out to Jarri for her wonderful customer service today at metro mattress in…read moreOswego New York. I was looking for an adjustable bed frame and a mattress to go on it and she was able to quickly and knowledgeably figure out what I needed. She negotiated and was attuned to my needs as I am handicapped. I would recommend anyone to go to metric mattress and asked for Jarri.

submitted a claim for a mattress that has 2 inch impressions, and the pillow top has shifted inches…read moreover to the side of the bed. was rejected the first time saying that my claim didn't fit the parameters of a mattress replacement, but it clearly was worse than that they require. they then sent an inspector out to look at it who said it was " definitely not right" and was ". definitely defective". I received a second denial stating there was a stain on the mattress that had nothing to do with the damage so they will not honor their warranty. I have purchased several mattresses from this location, but they will not be seeing my business again and will spread the word to others.

Ordered a purple harmony pillow on may 16. It's July 13th and still don't have it. they will not…read moregive me a refund. More than 2 months of waiting for a pillow. They do not have a great system, even when they are months late they still will keep your money and tell you, you aren't getting a refund. Crazy work.

Amazing servise lowered the price by 400 and threw in free sheets and pillows. Nice"It looks…read moreamazing too.

Mattress Express is the best place to purchase any of your mattress needs I do believe that the…read morestore in Pulaski is now in Oswego Go there and speak to Gabe he will hook you up with a great deal on one of their 12 name brand mattresses

From the owner: Looking for mattresses in Pulaski? Come in and let us help! We carry all of the top brands from…read moreluxury to budget, so you'll walk out with a sleep solution guaranteed.

First off I would say Carrol is a wonderful sales person. Second, they did everything to get my two…read moremattress delivered in a timely manner. Third, I would probably not buy a mattress from them again. I bought two queen mattress, last year. I tried to send one back but.... was told no. I was disappointed and didn't complain for a year but I thought I better say their mattress are okay but... not comfortable. Sure wish they would have stepped up to the plate and allowed my to exchange mattress, I might give a more positive review.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

We received excellent service from JP at the Henrietta store. He took the time to explain all of…read morethe different options available, had us try out a variety of mattresses, gave us the time to share our thoughts with each other, and answered all of our questions clearly. The delivery went smoothly. The delivery personnel were very accommodating, they took the time to set things to the right height, and again explained all of the features and showed us how to use them. We are very pleased on all counts!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

The customer service and manager is awful. The sale associate Grace did not explain the delivery…read moreprocess at all. She just ask if we want it delivered and we said yes. However when the couch was delivered it was left outside in the wet grass and half of the couch was missing. My girlfriend who I lived with was asking them how am I supposed to bring this inside by myself. Why would they just leave that there in the wet grass. She got frustrated and wanted answers why it wasn't brought in. After she drove back to Sunk and bright. They told her they wouldn't give any discounts at all for the inconvenience. She broke out crying. She came back and I was finally back home and ask what happen she told me. I then brought the couch in by myself and realized that the other half is missing after taking the plastic off. I then drove back to the furniture store with my girlfriend. She show me who the manager was. I explained everything to him and told him there missing half the order. He then said let's see if they can deliver this a different time. That wasn't an option because the whole couch was supposed to be delivered not half. I then told him he needs to train his sales team about telling the customer about there delivery process. We would have been happy to pay for someone to carry the couch up and not deal with this. But Grace never explained that. He then argued with me and said I'm 100 percent confident that she did. Then Grace step in and said oh hey I did explain there's two different deliveries which wasn't true. I told her that was not true and stop gas lighting us. I then told her to leave us alone and I'm dealing with the manager. Grace stood there looking at me with anger. That being said I ask if they can give us any discounts or anything and they could not besides delivering the other half of the couch. This place needs to work on getting new manager and not hiring staff like Grace. We will never be back and for anyone else, save your time and spend your money elsewhere.