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    Mattress Express Evans Mills

    5.0 (2 reviews)
    Open 10:00 am - 9:00 pm

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    9 months ago

    all the way around great. The service turn around time and sales people are all top tier

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    1 year ago

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    Mattress Mart

    Mattress Mart

    5.0(2 reviews)
    38.2 mi

    I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

    I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.

    Metro Mattress Watertown

    Metro Mattress Watertown

    2.8(4 reviews)
    7.1 mi
    $$$

    I find it very difficult to shop for "big ticket" items, but I was very happy with my experience at…read moreMetro Mattress. They have a wonderful selection, ranging from working class to luxury models. Mike was awesome! Very knowledgeable, and not too pushy. After almost falling asleep on one of the models we finally decided on a mattress (mind you, getting me to make a decision is borderline impossible)... But he was very patient and helpful. I would definitely recommend this store to anyone looking to buy a new mattress or bed set

    I walked into the store located in Watertown, NY looking for a twin mattress for my son. I was not…read morelooking to spend more than $100 for a little mattress that will need replaced in a couple years. I walked into the store and was greeted by a rough looking man who asked me how I was doing and what he could help me with. I proceeded to tell him and he said "all we sell here is high quality mattresses that last. What you want is something cheap and the lowest ill go os $240 on a twin". I told him that im not looking to spend that much. He then asked me if me and my wife had smart phones in which I said yes. Then he said "what's your monthly bill about $150"? I said "give or take". He then said "so your willing to spend more on your cell phone bill than on a decent mattress for your child"? That pissed me off! I told him that my phone helps me keep my job and the phone company is the reason it's that expensive. He then said "well I can't do anything for you but thanks for stopping by". Pissed off and insulted, I left and advise EVERYONE TO STAY AWAY FROM THIS STORE!!! Absolutely no professionalism at metro mattress and if your not willing to spend a lot of money then they don't care about your business!

    Mattress Express Evans Mills - mattresses - Updated May 2026

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