I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.

Was very impressed with the service at the Kingston location, Ryan was especially helpful and…read moreanswered all of our questions, we also got our product in less then a week! Highly recommend!,

Ordered my couch beginning of October and they told me guaranteed in by the end of October but due…read moreto protocol they have to tell me mid November, well not they are telling me they have NO IDEA when it will be in and that "hopefully it will be in by Christmas!? Spend your money somewhere you won't be waiting months for your couch!

Bought some silverware at a yard sale a few years back, and took it in last week to see what it was…read moreworth. The staff was absolutely excellent. Everything was done in front of me - no disappearing to a back room with my items for any reason. Was blown away to learn the $5 I spent at a yard sale netted me over $2k in cash. Unlike fly-by-night buyers that rent a hotel room for a weekend, Hock Shop posts their prices right online. Can't speak to any other aspects of this business, but in selling silver, I was very impressed.

Hock Shop Canada makes the mall look really bad. The reason for this is, Hock Shop Canada is a…read morecrooked store full of misrepresentation and rip offs to the consumers and to the public. Here is one example of many. Hock Shop Canada sells guitars that are real junk. The guitars they sell are overpriced junk full of covered damages such as cracks in the necks and bodies of the guitars, worn out guitars, warped and damaged guitars that have never been stored, maintained or looked after, lowest quality guitars made in China and the list is endless. You get the idea. When people off the street sell Hock Shop Canada their junk guitars, the guitar's defects are pointed out right away by Hock Shop Canada to them to command a rock bottom price to be paid for the guitar, the lowest garage sale type price for a parts guitar. After the junk guitar is bought for next to nothing, Hock Shop Canada gets right to work on the junk guitar to clean up and cheaply cover up the damages. Cracks in the guitar's wood can be filled in and touched up good enough to sell the guitar. Worn out frets can be polished and filed to look newer. Warped guitar necks can be adjusted to help cover up the defects. Broken electronics can be patched together to work long enough to sell the guitar, and on and on. After a guitar's damages and wear are cheaply covered up, the guitars are put on the store rack for top dollar, (with a humidifier in front of them to maintain the cheap cover up's), just under what the guitar would sell for new or what a perfect same model guitar would sell for on e bay. When the customer goes into Hock Shop Canada, they are told what great quality and value the guitars they sell are. Many customers off the street are not guitar experts. They are beginners in guitars and are looking for a first or second guitar to learn to play and practice with. Hock Shop Canada preys on these people and gives them a load of misrepresentation, telling them whatever it takes to make a sale. When the customer purchases a guitar from Hock Shop Canada, they are told they get a 30 day warranty, no cash refunds and exchange only. When the customer brings the guitar they purchased home, the cheaply covered up defects and damages soon appear. The covered up cracks in the guitar's neck and body appear due to the slightest change in humidity and temperature. The warps go back to their original state and on and on. The consumer soon realizes with the help of internet guitar sites or seeking out the advice of a guitar tech, they bought a misrepresented guitar that is only good as a wall hanging or firewood. When the consumer returns the guitar back to Hock Shop Canada, they are out of the over inflated price they paid for the junk guitar. Hock Shop Canada only gives their ripped off customers two options, Exchange for another piece of junk or given a worthless gift card that they can only get another worthless piece of junk with. The gift card has no value, because when the customer buys another junk guitar, the guitar has no resale value. The guitar can only be sold as a junk guitar or a parts guitar. If a customer paid $200.00 for a cracked guitar and if they are honest, they can only sell the guitar for what it really is, a cracked junk guitar for some parts or a wall hanging. They would be lucky to get $25.00 for it. One crooked store that sells misrepresented products, causes consumers to dislike the whole mall and never shop at the mall again.

If you haven't browsed this gallery you really are missing a treasure. If you have I'm sure like me…read moreit is on your revisit often list. There is always a friendly welcome, whether you are browsing or buying. The picture framing service is amazing. The right frame for any piece and the room it will be in requires someone to take the time to provide the many options until the perfect one is found. Most recently the owner was so helpful in getting a family antique wingback chair the quality upholstery needed to be the focal point in my father's retirement home room. Thanks for everything you do!

I also asked for a quote after measurements. For approximately 150 square feet... over $8,000!!read more

I just did some minor renos in a few rooms with different types of flooring. I found Carpets Plus…read moreto be fast, affordable, and top quality material and install. No more big box for me.

Really great company to deal with. High quality windows and door installation delivered on time…read moreand budget. If you live in the Kingston area you are in good hands with Sean and his team!

Experience, Expertise local, friendly service to response to questions and concerns…read more Fine jewellery, nicely presented

Stellar knowledge, service and quality. I recommend Paul Randolph to all my friends, particularly…read moreif they have a very expensive piece of jewellery that needs sizing , appraisal, repair or remodel. They are honest and trustworthy and I feel confident knowing my treasured pieces will be handled with the utmost care. I have had custom - designed jewelry created , appraisals, repairs and cleaning done and also been gifted with several spectacular pieces from Paul Randolph .I have consistently seen and experienced Brian's, as well as the team's, consideration and patience with clients who want to just have a pleasant, leisurely browse, perhaps try on a few pieces or find out more information about them. Thank you for always making me feel valued.

This business does not recognize mask exemption. We attempted to shop at this store while wearing a…read morefull face shield and was promptly asked to leave because we were not wearing a mask. She said you cannot wear shields here, even though the signs posted on all the windows clearly states face COVERING....oh well there are other health food shops in Kingston, We will take our business elsewhere!

Excellent health food store PLUS all sorts of other healthy stuff. I found the salt inhaler I've…read morebeen looking for there! And free parking too.