This place is a scam shack of the worst kind. Ordered pillows to be shipped in certain time frame,…read morewas assured there would be tracking, and days later still had received no email, which Trey apparently forgot to input according to his fellow store employee. Had to make multiple calls, then was assured the $299.00 pillow package was arriving at FedEx the next day. I pick it up from FedEx and open the box--no pillows, just a flimsy sheet set they sold with the pillows. Called again and was told pillows were now on back-order and would not arrive for another week, if then. Was offered refund at first, then told today no refund available, so have disputed charge with my credit card company. I could have gotten these same pillows on Amazon and had them days ago. This was a test-run purchase to see if I wanted to buy a new mattress from these people. Was actually then told that while tracking was available for the cheap sheet set I picked up, it was not for the expensive pillows. Sure--let's just ensure the cheap stuff tracks, so we can fail to deliver the expensive product and still charge the customer for items not received. What a scam of a business plan. Go buy anywhere but here. Pay more---this place is the lowest form of poor service and product imaginable. The bankruptcy this company has recently undergone is a direct result of the poor customer service and atrocious retail experience. The company's customer service reviews are abysmal for a reason. Just go anywhere else. You'll be avoiding a nightmarish and shockingly bad customer service experience for products sold and reliably delivered by just about every other company but this one.

Horrible. Bought a bed over a month ago. After almost having to wait 2 weeks for delivery we…read moredecided to cancel and get a refund. Still waiting for a refund so I had to call my credit card company. I've been asking for a refund for 3 weeks now.

Recently purchased 3 mattresses from Texas Bed Company and sales rep Bobby was very helpful. He…read morehelped us decide which bed suits our needs. We are definitely enjoying our new beds.

We purchased a split king Tempur-Pedic bed with adjustable frames. Poor communication. After two…read moreweeks and no bed I had to call them to find out where the bed was. Found out there was a temporary back order on something. On a 10K+ purchase I would expect them to call me. When delivered there was a problem with one of the frames. Instead of getting the tool to fix the frame they were going to just replace it. This would mean I would have to take more time off work for them to take the bed apart again and change the frame. It was a simple fix so I just fixed it myself. I have had better bed buying experiences. Will probably look elsewhere for my next purchase.

This is a legit place to shop for mattresses and they also have nice furniture on their…read morecrownmark.com website. Steve is the main most. Curteous and friendly. No hi pressure selling and knowledgeable about his products and competitors. This here is a place that I for sure will return to for future bed/furniture needs. Thanks for reading my review.

From the owner: Mattress Factory Direct offers low factory direct pricing on mattresses, adjustable beds and…read morebedroom furniture right here in Lake Charles and surrounding areas. Don't pay high retail prices when you can buy direct.

These people will tell you anything to sell you furniture, and then abandon you when you need help.read more

DO NOT finance here!!! They do not honor or communicate the terms. Signed up for 18 months $100 a…read moremonth with 0% interest. Now they are saying its not on them and wont take responsibility for the terms. They just send it to the bank to finance and hope for the best! Was never told the bank terms after purchasing with them. Do not shop here.

Great prices, quality and service! I would definitely recommend Mike's Furniture to all my family…read moreand friends

Enjoyable shopping experience!! Lowest prices in town!! Everyone was very friendly and helpful! I…read morewould not hesitate to recommend this story

I am unsure how to update a review, so here is a new one…read more As other reviews show, Clarence is "The Man" and the epitome of customer service. He represents his company well. Do not shop online; see Clarence for the best deal and service. He worked a deal that was an excellent value for my father (92 years old). He helped me rectify the issues in my previous post and gave us a reasonable price based on his available selection. When I need a new bed (soon), this is where I will shop, even though I have to drive 100 miles. Thank you, Clarence! My only concern is still the delivery team. You have to slow them down and take time to inspect your new bed. Try it. If something is wrong, don't sign! Have them take it right then. It will be a struggle, but stick to your guns.

I purchased my mattress yesterday from this Beaumont Location…read more Both of the salesmen were kind and knowledgeable and come HIGHLY recommended in my book. Thank You Beaumont location, Ms. Stark (yes, the one's...lol)

We went to four other stores and found comparable mattresses at much higher prices. When we told a…read morecompetitor we were going with a bed from Bayou Beds, miraculously he dropped his price 40%. I don't want to haggle. Bayou got our business and our recommendation

From the owner: Queen Pillow Top Mattress & Box $299, King Pillow Top…read moreMattress & Box $439, Queen Adj. Base & Mattress $1299, King Adj. Base & Mattress $1799, Comfort Defines Our Business and Service is Our Area of Expertise! The only thing that beats our fantastic prices is our outstanding customer service. You will be given our undivided attention as soon as you arrive at our store. We have the knowledge and personal understanding to provide you with a shopping experience that you will not soon forget. We will always provide you with exceptional savings on beds, mattresses, adjustable beds, bamboo sheets, peppermint infused pillows, lavender infused pillows and furniture in Lake Charles, Sulphur and in the surrounding areas.