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    Conn's HomePlus

    1.0 (6 reviews)
    Ultra High-EndFurniture Stores

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    Mattress Firm Outlet - Port Arthur

    Mattress Firm Outlet - Port Arthur

    1.0(2 reviews)
    0.9 mi
    $

    This place is a scam shack of the worst kind. Ordered pillows to be shipped in certain time frame,…read morewas assured there would be tracking, and days later still had received no email, which Trey apparently forgot to input according to his fellow store employee. Had to make multiple calls, then was assured the $299.00 pillow package was arriving at FedEx the next day. I pick it up from FedEx and open the box--no pillows, just a flimsy sheet set they sold with the pillows. Called again and was told pillows were now on back-order and would not arrive for another week, if then. Was offered refund at first, then told today no refund available, so have disputed charge with my credit card company. I could have gotten these same pillows on Amazon and had them days ago. This was a test-run purchase to see if I wanted to buy a new mattress from these people. Was actually then told that while tracking was available for the cheap sheet set I picked up, it was not for the expensive pillows. Sure--let's just ensure the cheap stuff tracks, so we can fail to deliver the expensive product and still charge the customer for items not received. What a scam of a business plan. Go buy anywhere but here. Pay more---this place is the lowest form of poor service and product imaginable. The bankruptcy this company has recently undergone is a direct result of the poor customer service and atrocious retail experience. The company's customer service reviews are abysmal for a reason. Just go anywhere else. You'll be avoiding a nightmarish and shockingly bad customer service experience for products sold and reliably delivered by just about every other company but this one.

    Horrible. Bought a bed over a month ago. After almost having to wait 2 weeks for delivery we…read moredecided to cancel and get a refund. Still waiting for a refund so I had to call my credit card company. I've been asking for a refund for 3 weeks now.

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    Mattress Firm Outlet - Port Arthur
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    Conn's HomePlus - furniture - Updated May 2026

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