If you want a store that stands by its product this is the place to go too. Do not waste your time…read morewith other mattress stores!! I repeat do not waste your time! This is a mom and pop store that will go above and beyond too make sure you are taken care of! They literally made a delivery for me at ten o'clock at night to make sure that my pregnant wife had a bed to sleep on. Do not go anywhere else!

Kevin is a rockstar. We got a smokin' deal on a comfortable Made in USA mattress with a 10-year…read morewarranty. Buy local!

A great experience! got the bed I wanted for a great price and was delivered next day!read more

From the moment we walked in, we felt like family. Bob was so wonderful to work with. So…read moreknowledgeable, very thorough, and we never felt rushed or pushed into a purchase. Bob helped us really take our time, was incredibly kind, and we found the perfect mattress for us. So happy with our visit.

This review is long overdue, but what I experienced with Mueller's Furniture--the owner,…read moremanagement, and sales associates--was unacceptable, unprofessional, and manipulative in their effort to make a sale. My experience began while working with Kimberly. We met in person at least three times over several weeks while I was shopping for a dining table. During each visit I clearly explained that I needed a table that could seat 10 people. I planned to purchase 8 matching chairs and use 2 additional chairs I already owned when we had larger family gatherings. When we finalized the purchase, I spent $9,584.07 on the table and chairs. When the table was delivered, we had not yet hosted a large gathering, so we had not used the butterfly leaf extension. During our first large family gathering, we installed the butterfly leaf to expand the table and quickly discovered the table could not even fit the 8 chairs purchased with it, let alone the additional two chairs we intended to use. In fact, the table they sold me realistically only fits 6 chairs, which means it never could have met the requirement I clearly communicated multiple times that I needed seating for 10 people. After the event, I went back to Mueller's and spoke with a manager. They sent a technician to my home to see if the table legs could be widened to allow the chairs to fit. When the technician arrived, he did not even know why he had been sent. After I explained the situation, he immediately said it would not be possible to widen the table legs and did not even need to inspect the table to confirm that. At that point, it felt like management was simply trying to dismiss the issue rather than address the problem they created. After waiting several weeks without any follow-up from the company, I returned to Mueller's again and spoke with Viviana Mueller. She contacted the table manufacturer, Hermes, and told me the only option would be to replace the tabletop for an additional $2,000, while reusing the original legs. She also said we could keep the old tabletop. When I asked what I should do with it, she casually said I could "just throw it away." Considering how expensive the table was, that response was both shocking and wasteful. As we reviewed the dimensions of the replacement tabletop, I quickly realized it still would not seat 10 people. At that point it became clear that they were trying to sell me yet another product that would not meet the needs I clearly communicated from the beginning. Instead of acknowledging the mistake, they were attempting to make another sale. I later wrote a letter to CEO Mark Mueller explaining my experience. He called me and stated that their company policy says returns or refunds after delivery are "at the discretion of management." He then told me that his decision was not to work with me, provide a refund, or offer any credit. Throughout this entire process I felt dismissed and ignored after the sale was completed, despite the fact that the issue resulted from their salesperson selling me a table that did not meet the requirements I repeatedly communicated. Based on my experience, this felt very similar to a bait-and-switch style sales tactic. Mueller's often highlights their history and their roots with "Honest John" Mueller and their commitment to community values. Unfortunately, my experience reflected the opposite. Once the sale was made, there was no accountability or effort to correct the situation. Based on my experience, I would strongly encourage others to carefully consider shopping elsewhere when purchasing furniture.

This is the place to purchase exceptional furniture made from real hardwood & excellent craftsman…read morein Amish Country areas around the Midwest. We just purchased a TV stand last year with cabinets & now a walnut top kitchen table & sideboard or hutch too.

Saleman was very patient with us!!!!! I purchased entire bedroom set & living room tables. After…read morethe purchase I needed to cancel 2 of the pieces. Office staff was VERY helpful! Delivery gets a 2 star though!!!!.... We knew they were coming and did our best to get 2 dogs/2 cats put up but in the end (disabled husband at home)... delivery guys kept leaving door!!!! and 1 dog got out and were afraid cats did as well....all animals are home but delivery guy could have been more helpful with keeping the door closed.

The service was good, the people are professional, the credit process was simple and the delivery…read morepeople were okay. The problem I have is with the quality of the furniture after it's in my home. Instead of purchasing two simple recliners for my man cave, I purchased the two seat electric recliners pictured here. Poor decision on my part. The electronics in the chair work sometimes. The massage on one chair never works. One charging station works, the other does not. But the biggest problem is after an hour of sitting the chairs are hard and uncomfortable. Like I said it's partly my fault,but that doesn't negate the fact that the ensemble is just bad. It doesn't work and it's uncomfortable. After 3 months of ownership I feel my $3600 purchase is a flop. The value is bas bad as the quality.

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

Very nice staff and great furniture! Very great selections! Fast lead times and I love that can…read morecustomize

The three other experiences I had were good, that's why I returned. Should have cancelled the order…read morewhen immediately after paying was told my items would take twice as long as what was mentioned on the sales floor. Then 2 weeks after that date they text to set up delivery....a month out, but okay because I need it delivered....to finding out the day before delivery its a 'porch' delivery and they drop it at the door......uh okay, no one told me that when delivery was offered. Now I have 3 heavy items sitting outside with no way to move them in...

I have never had any issues with The West County Store. However the MidRivers store manager Guy is…read moreunprofessional, arrogant, and uncouth he has allowed his position to go to his head. I waited 3 months for an item. (Just to find out it's unavailable and discontinued.) I was inconvenienced. I picked up the store model with minor discrepancies. I had to pay the full price of an item that should have been discounted it was discontinued, with minor discrepancies. And spoken to like my money doesn't matter. UNBELIEVABLE.

My husband and I bought a sofa and coffee table. We were told it would be x amount of dollars for…read moredelivery. Fine. When we went to pay, 5 minutes later the delivery fee went up by $40. Frustrating but, what were we going to do? Leave? So we made our purchase and made arrangements for delivery. The day before delivery I get an e mail stating my delivery would be delayed because Of inaccurate information. It went on to say I would have to show up at the store and present the credit card we used. This is BS!! My husband checked with the credit card company... they have my money. My credit card was charged. What's the problem. I am pissed beyond measure! I should have gone with my gut and left when I first got screwed with the delivery charge. I have now earned the privilege of getting all over social media and contacting the BBB if there is no resolution to this issue TODAY! Fast forward... I went to the store after being on Hold with "customer service" twice for 15 and 35 minutes respectively. Got there and my phone number was wrong and when they called the number, the person told them they never ordered anything. So, it's a clerical error. I get it. They refunded my delivery charge. Great!! Here's the frustrating part... answer the phone!!! Nothing more infuriating than stewing on hold!