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    Mattress Direct

    3.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    Mueller Furniture

    Mueller Furniture

    3.4(19 reviews)
    1.4 mi
    $$$

    This review is long overdue, but what I experienced with Mueller's Furniture--the owner,…read moremanagement, and sales associates--was unacceptable, unprofessional, and manipulative in their effort to make a sale. My experience began while working with Kimberly. We met in person at least three times over several weeks while I was shopping for a dining table. During each visit I clearly explained that I needed a table that could seat 10 people. I planned to purchase 8 matching chairs and use 2 additional chairs I already owned when we had larger family gatherings. When we finalized the purchase, I spent $9,584.07 on the table and chairs. When the table was delivered, we had not yet hosted a large gathering, so we had not used the butterfly leaf extension. During our first large family gathering, we installed the butterfly leaf to expand the table and quickly discovered the table could not even fit the 8 chairs purchased with it, let alone the additional two chairs we intended to use. In fact, the table they sold me realistically only fits 6 chairs, which means it never could have met the requirement I clearly communicated multiple times that I needed seating for 10 people. After the event, I went back to Mueller's and spoke with a manager. They sent a technician to my home to see if the table legs could be widened to allow the chairs to fit. When the technician arrived, he did not even know why he had been sent. After I explained the situation, he immediately said it would not be possible to widen the table legs and did not even need to inspect the table to confirm that. At that point, it felt like management was simply trying to dismiss the issue rather than address the problem they created. After waiting several weeks without any follow-up from the company, I returned to Mueller's again and spoke with Viviana Mueller. She contacted the table manufacturer, Hermes, and told me the only option would be to replace the tabletop for an additional $2,000, while reusing the original legs. She also said we could keep the old tabletop. When I asked what I should do with it, she casually said I could "just throw it away." Considering how expensive the table was, that response was both shocking and wasteful. As we reviewed the dimensions of the replacement tabletop, I quickly realized it still would not seat 10 people. At that point it became clear that they were trying to sell me yet another product that would not meet the needs I clearly communicated from the beginning. Instead of acknowledging the mistake, they were attempting to make another sale. I later wrote a letter to CEO Mark Mueller explaining my experience. He called me and stated that their company policy says returns or refunds after delivery are "at the discretion of management." He then told me that his decision was not to work with me, provide a refund, or offer any credit. Throughout this entire process I felt dismissed and ignored after the sale was completed, despite the fact that the issue resulted from their salesperson selling me a table that did not meet the requirements I repeatedly communicated. Based on my experience, this felt very similar to a bait-and-switch style sales tactic. Mueller's often highlights their history and their roots with "Honest John" Mueller and their commitment to community values. Unfortunately, my experience reflected the opposite. Once the sale was made, there was no accountability or effort to correct the situation. Based on my experience, I would strongly encourage others to carefully consider shopping elsewhere when purchasing furniture.

    This is the place to purchase exceptional furniture made from real hardwood & excellent craftsman…read morein Amish Country areas around the Midwest. We just purchased a TV stand last year with cabinets & now a walnut top kitchen table & sideboard or hutch too.

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    Mueller Furniture
    Mueller Furniture
    Mueller Furniture

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    Weekends Only Furniture & Mattress - Oh yeah. And made in America!

    Weekends Only Furniture & Mattress

    2.0(42 reviews)
    7.7 miSt Peters
    $$

    I have never had any issues with The West County Store. However the MidRivers store manager Guy is…read moreunprofessional, arrogant, and uncouth he has allowed his position to go to his head. I waited 3 months for an item. (Just to find out it's unavailable and discontinued.) I was inconvenienced. I picked up the store model with minor discrepancies. I had to pay the full price of an item that should have been discounted it was discontinued, with minor discrepancies. And spoken to like my money doesn't matter. UNBELIEVABLE.

    My husband and I bought a sofa and coffee table. We were told it would be x amount of dollars for…read moredelivery. Fine. When we went to pay, 5 minutes later the delivery fee went up by $40. Frustrating but, what were we going to do? Leave? So we made our purchase and made arrangements for delivery. The day before delivery I get an e mail stating my delivery would be delayed because Of inaccurate information. It went on to say I would have to show up at the store and present the credit card we used. This is BS!! My husband checked with the credit card company... they have my money. My credit card was charged. What's the problem. I am pissed beyond measure! I should have gone with my gut and left when I first got screwed with the delivery charge. I have now earned the privilege of getting all over social media and contacting the BBB if there is no resolution to this issue TODAY! Fast forward... I went to the store after being on Hold with "customer service" twice for 15 and 35 minutes respectively. Got there and my phone number was wrong and when they called the number, the person told them they never ordered anything. So, it's a clerical error. I get it. They refunded my delivery charge. Great!! Here's the frustrating part... answer the phone!!! Nothing more infuriating than stewing on hold!

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    Weekends Only Furniture & Mattress - Unnecessary wait on hold with ZERO response

    Unnecessary wait on hold with ZERO response

    Weekends Only Furniture & Mattress - This is today. Still waiting..

    This is today. Still waiting..

    Weekends Only Furniture & Mattress

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    Mattress Direct - mattresses - Updated May 2026

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