I have shopped here for the last few years and purchased a live edge desk, bedroom set, coffee…read moretable, and most recently some new couches. The folks who work here are extremely friendly and helpful. Many products are Canadian made and excellent quality. The options are unique when compared to other furniture "or box" stores. Highly recommend checking out Austin & Taylor.

From the owner: At Austin & Taylor, we are dedicated to providing the best shopping and delivery experience,…read moreworking diligently to fit both our customers home and budget. We’re excited to collaborate with clients to create dream spaces, accelerating ideas into reality. We offer expert advice on everything from floor plans to colour schemes, in addition to custom furniture selections to best suit all spaces. We believe not only do we shape our homes, they shape us. Our one-on-one client and consultant shopping is designed to provide the most welcoming and easy experience possible. Say goodbye to the days of stressful home planning, our design consultants are eager to assist in the creation and execution of incredible ideas. We can’t wait for you to visit our showroom!

The people there were super nice and had excellent service. They had a wide variety of sodas,…read moresnacks, clothing, and lots of other things. The kittys and birds were so cute and friendly. I know how hard it is to run a shop in the downtown area with all the people that are having a hard time. I really recommend going to check them out!

Horrible place. I went in and purchased a large item. Needed to come back in two days to pick it…read moreup. Go back, and they sold it to someone else. Said I could have something similar if I gave them another $200???? I already bought and paid for it. Needed to get officials involved to get my money back.

I bought a new Whirlpool washer there over a year ago. It stopped working shortly after a year. I…read morehad 2 servicemen come & tell me the electrical board was gone & it would cost $450 to replace it. The year warranty was just over. I had to buy another used one. Kenmore. I am still paying for the junked Whirlpool. Teppermans & Whirlpool in the US says I should have bought the extended warranty.

Oh, this is just great! (being sarcastic) after our house fire we need to replace EVERYTHING!! We…read morebought the couch that I love here about 7-8 yrs ago, I just founfd it on the website for double what we paid for it, and after reading these awful reviews I may have to look elsewhere - that sucks becasue it was my dream couch

I was so surprised to see a St. Vincent De Paul's up here in Canada. I was a regular at the…read morelocation at Los Angeles. This thrift store is regularly stocked with hidden gems, especially beautiful antique furniture at affordable prices. The cashier is an extremely kind woman and is eager to help in any way she can. Highly recommend to anyone looking to furnish their new place or just to enjoy thrifting. I'll definitely be back.

Really a 3.5. Let me explain…read more We had two antique pieces recovered in leather. The leather is beautiful but the staples are visible all the way around the piping. We also had a custom couch made. Again, the design is beautiful but the quality of the work has a few bobbles to it. For example, it's obvious that they miscut a piece of fabric for one of the cushions so they just added an another piece. It's the only cushion with that extra piece added. Also, the inside seams weren't serged, so they are frayed. The couch looks good and has held up well, but the cutting of corners is noticeable to someone who sews. Items were delivered on time. Prices commensurate with the work done.

From the owner: Randall Klein Design is a family run and operated furniture store in London, Ontario specializing…read morein handcrafted sofas, love seats, chairs, sectionals, and premium leather furniture. We offer customizable designs, allowing customers to choose their frame, fabric, foam, and configuration to create furniture tailored to their home. With over 400 fabrics and 60+ top grain and full grain leathers, we provide high-quality, made-to-order furniture built for comfort and durability. We also offer expert furniture reupholstery services right here in London Ontario, Canada.

BUYER BEWARE: After all of the tribulations that I have gone through, and all of the money I have…read morespent at Ashley HomeStore Canada do not buy from them! I had my delivery that was only partially received scheduled since early August, confirmed with their Customer Service Department that all of my furniture would be delivered on September 19 for the time that I booked the elevator for. Yeah, that never happened; the days leading up to my delivery, I received a text asking me to call and book a delivery date... Wtf!?!?! I called and spoke with customer service, who were very rude, especially when I asked for my call to be escalated... Oh yeah, did I mention, I have all this recorded. Finally, after working with the store manager, was able to get my delivery date and time as originally scheduled. Now comes the day of delivery... Delivery guys move my bedroom set up to my unit; while we are on way up, I am told that they are a time frame and need to be done by a certain time or they get dinged for being late. I never did get all of my furniture off the truck. They said, without even pulling my sectional set off the truck and making a delivery attempt, was told that they would not be able to stand the boxes on a the proper angle to get into my living. My ceiling is almost 8ft, and again, this is a sectional. They told me I either have to sign a damage waiver or go back to the store and choose another living set.... Pardon me? Yeah, so they took the living room set back to Mississauga. I got to the store and speak with both managers and the dude who sold me the furniture for my entire condo. They read the notes from the delivery guys and measure each piece of the sectional; delivery guys were full of shit, and just wanted to make their next delivery on time. I get a call from customer service saying my sectional is now available for delivery but I can't get it for another 2 weeks! Not acceptable, as I am sitting on freakin lawn chairs! I call customer service again; this time I am told that I can be added to the add on list for cancellations... Boom, I get a call Wednesday night, saying my sectional can be delivered this weekend (Sept. 26), ok awesome! Girl tells me to call back first thing in the morning to confirm my elevator time. I call as soon as their customer service opened yesterday (Thurs.) let them know elevator booked for a certain time, Rep confirms it is the system. 2 hours later I get a text saying that my delivery is scheduled for a completely different time than what I have booked. Call customer service again, the dude that I spoke with confirmed that everything is scheduled for the time I requested...do I not get an email and phone call saying otherwise... Wtf!?!?!! Get back on the phone with customer service, dude says he doesn't understand why delivery planning is not seeing the booked time because it is clearly there, in all of the documents and should be acknowledged as such. He tells me that he is emailing delivery directly with all of the documents showing the correct delivery time frame. Ok, thanks... He was supposed to call me to let me know... I have not heard anything. Today, my delivery is coming tomorrow, I get a call from delivery planning confirming my delivery time for tomorrow. It. Is. The. Wrong. Freaking. Time!!! I said to him, look, I don't know where you are getting this time frame from, but I have confirmed with several people already that you are supposed to be delivering for the time documented in your system, and I don't understand where you are getting this other time from... Dude hung up on me. Now I am left in limbo, don't know when my furniture is supposed to arrive, but I only have the elevator for a certain period of time, and if they come after, they are going to be carrying it up multiple flights of stairs. UPDATE: just got off the phone with Ashley Furniture, and what a slap in the face. I was told that I was reimbursed on my delivery fee - How does someone get reimbursed on something they didn't even pay for?? I was then offered a gift card for $150. Do they really think I want to shop at their store ever again?? I am going to email their head office and cc our ombudsman as well. UPDATE: As you can see from the response below, they have no accountability for their actions or the actions of their stores. I am now working with an advocacy group. https://www.facebook.com/groups/695308394647946/?ref=share

Delivery people damage the table they delivered. Ashley Furniture refuses to exchange the table…read more Ashley Furniture has not resolved my complaint and refuses. I did not purchase scratch and dent merchandise. I should not be left with scratch and dent merchandise.

This Canadian made trendy furniture outlet is a fairly new addition to London's modern furniture…read morechoices. It offers both ready made and custom order furniture, rugs, tableware, wall decor, lighting, pillows and other decorative things. I love their selection. It's a nice store to wander about in with a West Elm or Crate and Barrel vibe. However, I have had some issues. Firstly in product reliability. I purchased a mid century modern lamp for over $400. When I got it home and assembled it one of the custom lamp shades had a large tear in it. Returned it. Lamp #2 assembled (not a fun or easy assembly FYI), worked for 1 week, then nothing. Seemed to be an issue with the wiring and twisting "on" switch. Returned again. Lamp #3 now having been assembled and in house with Hue lights to completely avoid on-switch issues. It looks great but I wait with baited breath for next issue. You expect this when its IKEA value products, but not higher end pieces. Also, I have had mixed customer service. My first visit I had a very helpful male sales associate who helped me plug in things in the store to try. And the returns above went smoothly with no hassle. But, I went with my mom who had purchased a rug and the manager gave her a hard time, spouted off a completely different "return policy" than what is posted at register and on receipt, and after a lot of arguing only gave her store credit. Which might be fine on a small purchase. This was not. She's basically now sitting on an $1000 gift certificate that she can't find anything there to use it on. So definitely a fun browse and a quick token purchase, but just be aware of potential issues with major purchases.

We have had two pieces of furniture done by this company now and we are extremely pleased with…read moreboth. Our first purchase was our kitchen table and chairs and it turned out beautiful. it was made out of with a pecan stain. Recently, we had them make our 96" long bathroom vanity, which they made exactly as we had designed it. Beautiful pieces of furniture that will last a lifetime. As for pricing, they were the lowest of all companies that we checked. Made and delivered on time. I would highly recommend this company to anyone. Tami