Brandon helped is out with our new mattress. He was wonderful. He asked all sorts of questions like…read morehow we sleep, what's our main goal on a new mattress and he was able to find the perfect mattress AND within our budget.. he also helped us last year when we were looking for a new bed frames. Great place. This is our second mattress that we've bought there and I recommend Mattress Firm

Judith was amazing helping us get our bedding she really went above and beyond. Great customer…read moreservice. I love our need and base and pillows. She reals loves her job and is so knowledgeable. The bedding was also priced very well.

Went here as I'm looking for house furniture due to moving. There had to be at least 5 people…read moreworking not one person asked if I needed help. Even had one worker follow me in the same direction I was going and didn't utter a word. Mind you the family that came in after me, I watched while they were 2 feet away from me, ask if they needed anything. Sad when you have the money to spend but they judge you when you walk in. Don't shop here, plus their stuff isn't good anyway. Spending my money where customers are valued.

This is a hidden gem when it comes to looking for a furniture peice to complete your home! The…read morestaff was super professional, hands off when looking around & hands on when you need them for questions on anything! Not pushy at all like the normal furniture show rooms. Vanessa & her staff let you take your time and look around at all the amazing deals at your pace. The value of what we found was exactly what I was looking for! Vanessa explained the furniture is never used in someone's home but are peices that are discontinued, lightly used show room pieces and even brand new items that have been taken out the box to be showcased. I saved a HUGE chunk of money shopping here & it was exactly the couch I had been looking at for awhile at Costco. They offer white glove delivery services & always seem to have a holiday deal or featured discount going on if you walk in at the right time & are lucky. I recommend this business and I'm so very happy I walked in. Thank you!!

Our experience with Dania Tacoma has been a frustrating mess of broken promises and conflicting…read moreinformation. Delivery was botched, no one followed up when promised, and we had to chase multiple people just to get basic answers. We were told twice that our sofa qualified for the "Buy More, Save More" promotion, only to be told at the time of purchase that it didn't. Weeks later (and after repeated follow-up), both their online Customer Service Rep and Regional Manager (Bren) confirmed it actually DID qualify. We were also told the cabinet we ordered was in stock, then sold out, then found, then not found. We received at least four contradictory updates over two weeks. After over a month of back-and-forth, we finally received a refund for the cabinet, but only after physically returning to the store to get it processed. The product quality may be nice, but it's simply not worth the stress.

Purchased coffee table and two end tables on January 11. Coffee table came unassembled, like IKEA…read more Was told end tables would arrive in about six weeks. When I called after six weeks, they said end tables would come in August. Received a call on June 1 that they were available for pickup on June 2. When I arrived to get them, I was told that they were NOT there. A couple things. First, people must be on commission because they will not help you if someone else got the commission. Second, you cannot count on anything they tell you about when an order might show up. If there is another source for what you want, use it instead.

We recently needed to upgrade our mattresses and purchase new bedroom furniture. I had never been…read moreto Harkness before despite living in Tacoma for a couple decades. It was a wonderful experience. The salesperson, Ron, was absolutely fantastic. He listened to our needs, made some great recommendations, and gave us the space to make our decisions. The delivery of the new furniture later in the week was exactly on time and very professionally done. The whole experience was very positive and I can see us returning to Harkness in the future when the need arises.

We will never buy from this store again. We purchased several pieces from this store. Within 9…read moremonths, the upholstery stared to wear out (Faux Leather). Thankfully we purchased insurance and had the piece that was wearing out replaced. Within 1 year the same piece started degrading again, including a different area. We later (they are only 4 years old now) purchased 2 additional pieces (Real Leather) thinking at least the real Leather would hold up better. The Leather did hold up, but the batting and foam inside the cushions did not. not. Now we will have to do something about them. NOT A HAPPY CAMPER!

Lisa at the Tacoma Mor Furniture location is an awesome sales associate. She's knowledgeable,…read morefriendly, and it's always a pleasure working with her. Highly recommend!

We shopped around for some specific pieces, and just before we made our purchase, we decided to…read morecheck Mor in Tacoma out. First we were pleased to be around to wander a bit as opposed to being pounced on by an American overzealous sales person as soon as we entered. It turns out they were having a Labor Day event, complete with refreshments. That's not what we were there for, but it was a nice touch. Eventually, we made contact with Tommy. He was pleasant, not pushy, and very helpful. We were pleased to find that the pricing was better than we found at other store we'd been to, and that there would be no delivery charge. Tommy was very patient while we kept changing our minds, but eventually we settled on the piece we wanted. He explained the details thoroughly and we were confident we'd made a good choice. They were able to arrange for delivery in two days. (that's when we wanted it) we were contacted before the delivery and they were able to work with us to pin the time down, as we had plans for the evening. Delivery guys were great (Mr. Ruiz, sorry we didn't save your first name) and friendly. They were in and out quickly and got us all set up. Thank you Tommy and Mor for a great shopping experience!

We were given the time needed to try out all of the mattresses, with wonderful suggestions from…read moreAlan Zelle, who really knew his product. We were able to purchase, but put on hold our selection until the bedroom design is completed. We chose the flagship store rather than any of the "Mattress Firm" stores because of the greater selection of Terpur-Pedics.

My husband and I are really happy with our new Tempur-Pedic mattress. We purchased a ProAdapt Soft…read moremattress with a flat foundation (boxspring) and a basic bed frame. We highly recommend working with Cody, our salesperson. He has a lot of experience in the mattress industry and he is extremely knowledgeable. Since this is our first foam mattress, we had many questions. We visited the store several times and Cody was always very friendly, helpful, and professional. We spent a lot of time deciding on which model we wanted, but sometimes you don't know if you'll like it until you sleep on it. We felt safe making our purchase because Tempur-Pedic has a pretty generous 90 night trial. If you don't like your mattress, you can exchange it (once) or return it for a refund. However, this only applies to the mattress (you cannot return the boxspring or bedframe). The only thing that could have been better was the delivery experience. Tempur-Pedic uses a third party company to handle the delivery and setup. It was really difficult to schedule a delivery time because they were only available on weekday mornings. They also couldn't provide a specific time frame, so I basically had to take a full day off from work.

New to Enumclaw and decided to buy furniture locally. Ben was excellent inside store helping me…read moremeasure and choose perfect couch- no pressure, professional and friendly. Delivery was seamless with Cam & Seth who managed to get the oversized couch into a small apartment doorway. They were also friendly and totally efficient. I will return for more items to complete my living room, thank you so much for your great service!

A shout out to Becky for her "Knock Your Socks Off" customer service. 10 days before Thanksgiving I…read moredecided to buy a table large enough to seat twelve people. I did my research and knew exactly the set I wanted but no other local furniture store could meet my unreasonable deadline. That was until I called Allen's furniture. Becky answered my call and not only matched the low price from another store, but she also arranged for the table and chairs to be delivered the day before thanksgiving. Thank you and HAPPY HOLIDAYS!

I had a positive experience here. It's a pretty small shop but I found a mattress that I liked…read more They sell a few different varieties of mattress protectors so I picked up one of those also. The employee working there was polite, helpful and not too pushy. He helped us load the mattress into the truck. We were in and out of there in 15 minutes. I recommend it.