Great experience all around from the moment we stepped in to the store to the moment the guys…read moredelivered. Will never buy furniture from a big box store again.

Best furniture store I have EVER been to! Everyone who works there are very helpful and kind!!!…read moreThey have a great selection of furniture for GREAT PRICES!!! I bought a sectional from them, which was great quality! They delivered and assembled the sectional very fast and carefully! I also ordered a mattress from them and they delivered it the next day! I'm so happy that I found them!!! I will definitely be coming back! Very happy customer! :)

I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

I bought a couch and loveseat set from here. Our salesman was very pleasant and patient with us as…read morewe explored options. Sale and setting up delivery was very easy to do. Delivery went smoothly and overall our furniture is still holding up, no issues.

Hi , my reasoning for a three is to be told by many factors that contributed to its decision. I…read morewill say that my sales person was very helpful and patient with helping me to look through their catalogs. One thing that I will say could have improved was their catalog listings. The listings were sort of outdated and lacked the variety that I was looking for at the time. I did find furniture but I will say to everyone stopping in take the time to pick exactly what you're for in furniture.

I'd say that the owner, Bader, ROCKS!…read more I had a delivery go wrong w/Bob's Furniture store and Bader came to my house at 8pm at night to measure my bedroom and stairwell to ensure that I purchased a bedroom set that would fit in my house. He went above & beyond to assist me! I'm happy w/my purchases from him. He also held my furniture until I was ready for delivery. He really works with his customers. He beats all the major chain prices. The only hiccup I had w/them is the delivery service was late, but I think he outsources a company so I can't hold that against him.

Thom! He was kind, patient, and oh so helpful! I watched this sofa for a week in person and on…read moreline. He Rocks! 10 Stars!

This is a very nice furniture consignment shop. They do have some nice pieces that I thought were…read moreunique and you won't find just anywhere. The prices do drop somewhat, over time but depends if you want to risk waiting and not getting that special piece you really want. It's definitely worth taking a look and hopefully you leave with a special treasure piece. I did find a nice TV stand. Good price.

Great furniture and great customer service. The delivery guys are professional. And they don't…read moreleave a mess.

I love our new couch. It's perfect for our condo. It's a 2 piece with a long side for stretching…read moreout. I am not used to hanging in the living room. Now you can't get me to leave. It was a great purchase for $800. Super nice owner and staff. Check them out. They'll make you a deal you won't be able to resist. I'd post a picture but it's full of stickers and toddler toys.

Great service and prices. Love the Champaign staff, very friendly, helpful and professional. Love…read morethe bedding and sectionals. Definitely recommend American Freight Champaign for all your furniture needs.

0 stars!! Moment I walked in it was terrible service. Walked in 2 sitting down. Not one spoke or…read moreasked if they cam help me. I seen a head board that I liked so I walked to front of store I had to approach the lady to come assist me. I asked her what was the price for a dressor she mumbled something then walked back to the front to get a price. Minutes go by so I walked back up front to also ask a mattress. She said can you get the names of ones I'm interested in for her. I.stated to her there are several and then she mumbled something again and started to walk towards the mattress area. At that point I had enough so I left. I do not spend money in places with poor customer service/ sales etiquette! ( it was an older female with braids). Got there about 11:40 am on 7/31/21

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Mourad at Bob's Discount Furniture was really helpful when I was shopping for a couch. He was…read morefriendly, easy to talk to, and gave me space to look around without feeling pressured. He answered my questions clearly and helped me compare a few different options so I could find something that fit what I was looking for. The whole process felt straightforward and comfortable. If you're heading to Bob's, I'd definitely recommend working with Mourad.

I want my money back for getting the wrong color table and they wouldn't do anything for me.read more

We inherited a Victorian armchair and loveseat that were falling apart at the seams. The wood was…read morein terrible shape, and had an unattractive dark finish. Donna was extremely kind and helpful throughout the process. She gave practical advice, and spent a long time looking through upholstery samples with us. We decided to completely strip the wood to reveal the natural wood grain, re-glued, and reupholstered both pieces. All the work was done in approx two weeks, and all correspondence was answered promptly. We are over the moon with the results. The colors are stunning, and great care was taken to line up the complex pattern of the upholstery with the tufting. Excellent service and excellent results. We will be back with future products. Highly recommend.

My husband's grandparents passed away some time ago, and we were given their old cedar chest. After…read morecross-country travel, many decades of use, and some botched attempts to spruce it up, it was in terrible shape. Today, the refinished/repaired chest came back to us and it looks like it's brand new! I could not be happier with the results. Quick turnaround, too, and convenient pick up/drop off service! Thank you so much to the team!