I'm giving them a one star because it's not possible to give them a Zero, which is what they are. Needed to have my house winterized last November, and found them in Yelp. Fred the Plumber from Hell arrived with a very arrogant and misogynistic attitude. He did not want me to speak to him or even show him where the basement was. "I'm going to follow the pipes" he told me. After 1 hour he told me he was done. I was shocked and asked him if he blew out the pipes as the previous plumber used to take 4-5 hours winterizing the house. He seemed to be annoyed by me speaking to him and said: "that is not necessary. All that needs to be done is to drain the pipes." I asked whether he used antifreeze; again, he said: "that's not necessary except for the toilets." He then wrote up a list of items he "would like to do next Spring during the re-opening". (He spoke to me as though he was the owner of the house, and I was a small child.) He seemed more intent on adding sales items than to take care of the task at hand. Upon re-opening the house on 5/11/23, he found a "leak" and blamed it on the copper piping, telling me I would need to replace all the copper piping. He told me he'll "come back sometime next week to fix the leak". I'm still waiting... I spoke to the company secretary, Elise, several times and asked to speak to the owner, Justin Mattice. She responded that "it's not company policy for Justin to call up customers". (???) To date, no one has called to apologize or even acknowledge that there was a problem. Meanwhile I have over $10,000 in damages to 4 broken pipes, the furnace which was hit by the spraying water, a retention tank which gushed water and the water softener and carbon filter froze and cracked at the base. He also had removed the shutoff valve for no apparent reason which caused all kinds of chaos during the leaks. It is just now, about 6 weeks later, that I am finally able to do other things besides mopping up the mess that was left in my house. Use them at your own peril, and only if you enjoy dealing with broken pipes and leaking water systems. read more
