I went to Currys for a specific PC and was told the one they showed me was it but it wasn't. I…read moredecided to take it though an earlier model. Paying i got attitude by the reception refusing to give me my change. two and a half years later i returned the PC after it failed a BIOS update leaving a black screen. Still under warranty by HP of 3 years but a simple fix. I was charged £$79.50 by mike when actually £75 said for transport to repair. Then told by another assistant it included diagnosis which was argued with by MIKE. I was told any replacement was extra but had to be agreed. A few days later i was told my motherboard was replaced with new at £230. I refused they put back my old one. In talks with repair i learned they always replace then repair what they take for future repairs. This was not as they state as they say they replace with new under insurance. I learned that Dixons carphone warehouse had bought out Currys 10 years ago after admitting an insurance scam training staff to sell insurance toi the insured. It made over £480 million and fine of 40 million. A TV I purchased had them halve the insurance cost after i refused it ut though then insured they refused to refund, repair or put in writing their refusal. It seemed the insurance scam was updated and rather than relie on breakdowns repair set to insuring them. I felt trapped so agreed to pay if they returned my property my motherboard with my rep[aired PC. They finally agreed but wanted paying up front. Stupidly i agreed but no motherboard and i refused delivery. I phoned repair they said they wanted another transport payment £75 to return it. Not accepting delivery they couldn't and i asked for proof the new motherboard was new and they refused. I complained and they said i misled them as both items by then were in store. They wanted the receipt for the extra £75 i didn't pay. It was under warranty they got the new motherboard and kept it offering no proof they didn't fix my motherboard then said they threw away my motherboard as useless then found it again stripped of every useful part. My repair was simple at no cost they made £79.50 =£230 then selling my old motherboard as new another £230 they admitted training staff to steal before and kept the staff. Safe in the assurance that to take them to court would cost too much as they continually rewrote the truth. They now say they will auction my PC or charge rent though promised if not as stated returning my motherboard i would get a refund, they then refused.

One of the larger Currys PC World locations I have noticed which are inside a city, with many of…read moretheir larger locations being Warehouse stores in retail parks outside of town. The location is pretty good, opposite the new Primark on High Street, and just off New Street and outside the Bullring. The selection here is pretty good, with a fast lift in-between the two floors, the upper floor has the better selection including laptops, printers and some cool blenders at some of the best prices I've seen on the high street. The store layout could have been improved to include more essential and common items PC World are known for downstairs, although I do respect that some larger and heavier items would need to be located on the downstairs level to avoid transportation upstairs etc. The staff seemed friendly enough, greeting me as I came into the store even just before the store closed which was a bonus, rather than being like "Ugh, can't you come back tomorrow? I want to go home" which is an attitude many other stores, including a few nearby, seemed to give off. Shame.

Look, I understand that there's not much the staff can do regarding this and I understand they…read moreprobably hate it as much as I do but in rating my time in store and nothing more. I was in a queue for 25 minutes and old took 2 steps, there were still around 20 people in front of me and what looking like 30 behind. I put the game back and left. The place also stunk of Body odour. Now, don't get me wrong, prices and variation are great and I will never try to dispute that but good God, that's only if you can get up front to buy them.

anyone can try like i did : i got a s21 phone from cex…read morecoventry grade a and i left it in the box. put the box inside my backpack and went to cex birmingham city pretending that i want to sell and they told me that the phone is b grade. they are such a joke this company but i wanted to see for myself what type of company this is. stay away from them!

I love music and like most people that share my interest they have to have the latest sound…read moreequipment. I have Technics 1210's and needed an amp. I bought a Cambridge Audio TOPAZ for just under 80 quid, an absolute bargain. I also needed some really good speakers to get the highest definition of sound from my vinyl, CD's and MP3's. I got a pair of Wharfedale floor standers for under 100 quid. Money well spent and my sound system is pristine. The staff at Richer really know what they are talking about. They don't go for the high pressure sales technique, they just let you browse and they answer any questions that you may have. This branch is a flagship store and I wouldn't go anywhere else for my consumer electronic needs.

I discovered Richer last year when putting together a hi-fi from separates. They assisted me in…read morechoosing an amplifier, a CD player and a turntable that would suit my small budget. The staff have extensive experience of audio visual equipment and they not only advised me on equipment but also hand-drew a diagram on how to connect the system together and advised me that although I'd bought the second cheapest units, that buying gold plated connectors would upgrade the sound somewhat. Richer Sounds have a nice line in bookshelf speakers too, and starting at around £20 for a pair they are amazing value for money. Also look out for discontinued lines of equipment that are bought in bulk at cut-prices and the savings passed on to you. With home-cinema systems being an impressive and (somewhat) affordable installation in your dwelling, the shop also has this mode of entertainment covered well with a stack of gear to suit whatever space you might have available.

I'm sure there are youngsters out there who own cars and belt out music tracks. If you are looking…read morefor a place to purchase car audio accessories, you might want to visit Extreme Bass. The car audio speakers in here are pretty impressive and they come in all different colours and sizes. Prices are pretty good as well and if I owned a car and was looking for somewhere to buy an audio speaker from, I would consider coming back here. Along with audio speakers, you can also purchase standard car stereos, sat-navs and other car accessories. The products on offer here are pretty impressive although I haven't brought anything from this shop. The staff will help you out and I would be more than happy to come back. If you do need any guidance/help about the use of any items on offer at Extreme Bass, staff will be there to give you advice.

I bought a Hotpoint Invertermotor 8kg washing machine (model N SWIM843C WUK) from Direct Discount…read moreon 6 September 2022, along with other appliances, total cost £610. The Hotpoint stopped working on 2 January 2025. I called the store for advice and was told: "Google it. We sell washing machines, not repair them." I asked to speak to Tony (who delivered and installed the machine) for advice and was told he was unavailable. I called the holders of ten-year guarantee and was told parts were covered but they had to recommended by an approved engineer, callout charge £149. A local washing machine engineer came to inspect the machine and concluded the appliance was beyond repair and would need to be replaced. Effectively, it was scrap: remember it was 27 months old. I accept that Direct Discount prices are unbeatable and that, after several years of buying products, the occasional rogue appliance is likely. But the offhand response to the problem ("Google it") left me wondering about the after-sales service, such as it is.

Website said a washing machine was A+++ was actually C when delivered…read more Misleading at best

Visited the Apple Store in Touchwood Solihull yesterday morning and I've got to admit their service…read morewas 1st class ,I was dealt with a fella in there , as I needed advice on my possible replacement of a Mac Computer, once he checked it out and he took a lot of time to help he sorted out the issues and explained everything simply , so that I could understand , so a Thank you to you all there, Regards D.Hurley dated 25/3/2025

This is a nice Apple Store, which has improved a lot since my last visit in 2019…read more It is located in a grand, stunning building on the corner of New Street in Birmingham city centre, the store certainly looks impressive from the outside, while I do think the interior is a little bare and minimal compared to the exterior and other Apple stores, it is still a nice store overall. They have a great selection of Apple merchandise in stock, I did struggle to find the new iPhone 13 Pro in the flagship Sierra Blue colour, I would have thought with it being the new and exciting colour of their flagship device, they would have more devices in stock, in this colour, rather than the other colours. The store seemed a little understaffed and I didn't feel welcomed compared to other Apple stores, but the staff seemed friendly enough. 4* - A nice enough store in an impressive building from a fantastic brand.

The staff are pretty friendly but I never find them too knowledgeable. Unfortunately the Superfi…read morebrand has moved towards the low-end of the market, so if you are an enthusiast wanting the mid to high end gear you wont be able to find anything here. They do not carry much stock so many things have to be ordered in as well - do not expect them to stock your floorstanding loudspeakers in the colour you want and go home that day with them. They do not specialise is custom installs so if you want an integrated solution for your home or small business you may find it difficult to build a full system.

Been here twice now and both times left with a bad feeling, both about pricing. First time i was…read morelied to about their webprices (i asked about a specific product and they claimed the price on the website was a different product), second time i couldn't get it for the price of the website, i had to pay 12% more. Unbelievable! As if they didn't want to make a sale in less then 5 minutes. Also the staff wasn't friendly or helpful in any way. Other branches (Nottingham and Stockport) of Superfi were far better so i ended up buying the products from there). Make a wise choise: cross the street and go to Richer Sounds!

Richer Sounds have been providing the best prices and advice on Home Cinema, TV and HiFI for over…read morethirty years. They won the Which award two years running and have a reputation for excellent customer service. They are very friendly too...

If you are lookin for any kind of electronic entertainment...these are the guys for you!!…read more I have only recently started using yelp and richer sounds is one business that definately deserves a mention. Sometime last year i purchased a tv and surround package from Matt at the solihull store. Well, the service i recieved from the moment i walked in and started staring at a big beautiful 4k tv right at the front of the store was impeccable. It seems nowadays that many businesses employ mindless, sell-hungry drones that i just can't stand! At the solihull store however, i found Matt and i think his manager...to have a fantastic sense of humour, huge amount of knowledge of their products and still managed to maintain a very professional manner and even carried my big tv to the car, parked around the corner in a multi story!! When i got home after my purchase i had some trouble hooking up my surround speakers to my existing amp. Luckily! They had given me the store number and said to ring if i had any problems, i took advantage of this kind offer and called the next day. Again, the service i recieved was fantastic. I'm not sure who i spoke to at the store but they were brilliant. It took me all of 5 minutes to get my amp on the right setting, position my speakers in the room correctly for me and test it to make sure everything sounded right. I cannot reccommend these guys highly enough! All aspects of my purchase were above and beyond! My family and i are still blown away by how incredible our tv and sound system is now. Thank you! Paul