Malden Family Medical Center had won me over with their care and dedication. The care that Dr…read more O'Connor has show me is unsurpassed. She has called me at nights after situations just to see how I was doing. If needed, she would make time to see me if really important. She's a first year attending, but seem more. I had a good sized cyst in my neck. Dr. O'Connor recommend a 3rd year resident with a quick appointment time. Dr. Brahver did have a resident with her, but Dr. Brahver did the procedure herself with some questions. The pain I felt was from the Latocaine shot. I then felt a very little pressure, the scalpel, then the pressure of pushing the cyst out. No suture and a scar that you have to look hard to find. I just don't recommend using them for any blood lab test. For that go to Whidden's out patient lab and see. Ajla. She a fantastic phlabotmist! Just don't use Whidden for other services, especially ER and inpatient.

I have been seeing Dr. Jennifer Luo Powell,Do in the pass. Rude people can ruin anyone's day…read more Receptionists are hired to be a professional and polite. Lillian the receptionist was not pleasant at all. The manager was even worse. When I asked for her name. I ask her can you spelled it. She laughed and said what you don't know how to write my name. She said her name Donal not quite sure is her real name. Sad because the doctor Jennifer is a sweetheart and very professional.

They are unbearably bad. You ask them for an appointment for a sick child. They set the appointment…read morefor three months after the child has recovered from the disease. They are stupid in their dealings. You give them the name of the pharmacy, the phone number, and the address, and they send the medicine to another pharmacy. You ask to call them and give them your phone number. They call someone else and set the appointment online. They do not give you the password to confirm the reservation or request an inquiry. I hate going to them.

WARNING: FRADULENT BILLING PRACTICES - STAY AWAY!…read more The reason for writing this review is alert others to stay away from this facility, and save yourself from horror stories of 'Hyper-inflated medical bills $$$$', poor service, fraudulent bills and debt collection... If you're reading this, my humble advice is to find another practice, so that you don't end-up in my situation. Also, please mark the review 'useful' so everyone learns about them and some hardworking middle-class family doesn't become their victim (and incur financial losses). We went here for Ultrasound Exams, and the exams performed by staff were mediocre, nothing special about the visits that lasted 5-10 mins (or less in few cases)... I don't think the medical staff is paid much, which explains their lack of interest in work & patient care. However, the amount they bill for these Ultrasound service is 'CRAZY EXPENSIVE $$$$'... I definitely have all the intentions of paying my bills, however, they don't play fair, and invoice you super inflated bills that don't make sense. I asked them the reason for such 'Crazy Bills $$$$', and the responses are like, 'it's negotiated with the insurance companies', and 'healthcare cost are unreasonable for everyone' etc. so I should suck it up... They are not stupid, and realize that their bills are hyper-inflated, therefore prefer to avoid talking with you about it, rather they wait and forward your bills to collections agency. Finally, you'll be left with 2 choices, pay their hyper-inflated bills that don't make sense at all, and they have zero interest in correcting their hyper-inflated medical bill, OR let them spoil your credit score, and then take the matters in court for resolution. To keep it short, if you've read this review, DO NOT USE THEM FOR ANY SERVICES UNLESS YOU ARE WANT TO INVITE FINANCIAL TROUBLE !!! PS: Please mark this review useful to save others from financial loss

I have been coming here for over three years. My children have been part of Hallmark medical…read moresystem, and I finally joined for my own convenience and streamlining of issues and providers. They have had a *tremendous* turnover of Doctors on staff, which left me feeling very uprooted. I have found a new primary care physician who just began working there in late 2012, Dr. Kristyn Newhall. She is FANTASTIC. I believe she's in her early 30s, very up to date on current women's issues (she told me that with my rare type of migraine I should avoid being on birth control pills because of a massive increase in the risk of stroke! Who knew!), a wide variety of problems, etc. She gave me several excellent referrals for side-issues and followed up on my care and concerns. She spends a lot of time answering all of my questions, was respectful, energetic, a thorough and thoughtful listener, and did not seem bothered at all but rather happy while dealing with my two very small children which accompanied me to my appointment. I should say that I have not had as good care with other physicians there, but mostly, I hate telling my medical story over and over to each new doctor I see. This doctor intends on being there for a while, she assured me. I hope so! I should note that I have not had ANY problems with scheduling but once in the past three years. It ironically worked out to my benefit, as they had mistakenly put me down in their records for 11 instead of 1...1 o'clock didn't work for me so the follow-up call was awesome to receive! I love that they see people Saturday mornings if you call first-thing, as they are appointment only. I feel that a place I can walk to if I choose not to drive that provides superb care is well worth giving five stars to. I will suggest that if they take you back and you have children, make it very clear that unless the doctor is going to see you promptly, you will stay in the (child-friendly, lots of toys in one area) waiting room. I once waited for a solid hour in the exam room (very not child proofed naturally) with a screaming baby...because a doctor later admitted she was "catching up with an old patient I hadn't seen in a while. I didn't know you had a baby with you." I NEVER saw that doctor again... In addition, I see a superb neurologist in the very same building and part of the same system, Dr. Hollander. Highly recommend him. He is well-familiar and absolutely of "in-town Boston care" quality. Thank you Malden for having Dr. Newhall...and Hollander!

Avoid this place!! My new health insurance made me switch PCPs so I chose this place because it is…read moreclose to where I live. What a mistake! The care of the physician is not a problem but dealing with the staff is a nightmare. In the 5 times dealing with them, they have made 4 errors in scheduling. The have had to cancel appts, reschedule, and given me incorrect information regarding a test. They have no regard for your time and could care less about the impact their errors make. Do yourself a favor and go somewhere else.

I've been going here for years and they told me that "they're not taking new patients" (even though…read moreI'm not new) and I just need to find a new doctor...

In response to the revious review its not a fair statement. sometimes its busy and doctors are…read morerushed or you may not feel good so nothing that is done seems right! Sorry for T.C. that the appointment went wrong, give the doc another chance. We have been patients of Dr. Tierney for over 20 years and he is a kind man he knows his stuff and he will be sure to direct you if need be, to the right practice if he cant respond to your ills. this practice treats most everything that needs attention right away. He has another good man with him, DOC Tom, his medcial practitioner. also a on spot guy, he took care of us different times and we are always happy we leave the office knowing we have been cared for. If your searching for a practice to attend to you in good times and bad, try it out. You have to meet and greet to make an informed opinion. I said it---and I truly mean it!!! thanks for reading my review I know what I am talking about.............................. :)

I booked an appointment w/no difficulty & was seen right away by staff & nurse Tara. She was…read moreextremely helpful, understanding & professional. I highly recommend Malden Urgent Care to anyone who needs to be seen right away and get the proper care and treatment of their condition.

Literally no one in the waiting room and the be been here an hour, despite reserving a spot a day…read moreprior.

I don't know why there are negative reviews. My Dr, nurses staff and pharmacy are always friendly…read morekind and courteous.

This review is for the CBHC Malden Adult Psychiatry office. While I understand that healthcare…read moreenvironments can be demanding, I have observed a consistent pattern of conduct that significantly detracts from the patient experience. My interactions with the front desk personnel have frequently been characterized by an absence of warmth or professionalism. There appears to be a general lack of common courtesy and respect, which is particularly concerning given the sensitive nature of a behavioral health setting. Patients seeking care here may be grappling with anxiety, depression, or other significant challenges, and the demeanor of the initial point of contact can profoundly impact their comfort and willingness to engage with services. Beyond direct interactions, there have also been notable issues with professionalism in their presentation and communication. In-person, their appearance often lacks the expected standard for a healthcare environment. Furthermore, telephone interactions have been equally disheartening; calls are frequently met with an abrupt tone, impatience, and audible sighs when questions are posed, which is both off-putting and unprofessional. Such consistent behavior from the frontline staff not only creates an unwelcoming atmosphere but also undermines the trust and comfort patients need, potentially exacerbating their vulnerabilities. It is my sincere hope that these observations can lead to a re-evaluation of front desk protocols and staff training to ensure a more supportive, respectful, and professional environment for all individuals seeking care at the CBHC Malden Adult Psychiatry office.

Love love love love love this doctor. The office is great…read more Ease of appointments, they call you back, you get the help you need. The doctor actually takes an hour, yes, an hour! On your annual visit. Who does that these days? I've had the doctor call me back when I have been sick after hours, two or three times, just to check on how I was feeling. No one does that anymore. Awesome bedside manner. I can't say enough about her.

We've finally convinced my elderly mother to go elsewhere. This doctor' practice isn't organized…read more Not only will you wait HOURS to be seen, the ball will often be dropped on orders for labs, tests, procedures. Also if you're going to be working from home during a pandemic and you're a doctor - get a nanny. It is unprofessional to have your kids hanging off you when we're dealing with serious medical issues. Also known medical issues were not noted in my mom's chart, procedures that were supposed to be ordered weren't for weeks.

1 Star Extremely…read moredisappointing and unprofessional experience at Everett MGH Hospital. I recently called to find a Primary Care Provider. When I was seen in the ER not long ago, I was given a paper that clearly said that since I don't have a primary care provider, the hospital could provide one for me. In addition, when I checked my online patient portal, it also showed that MGH was accepting new patients. When I spoke with someone named Brianna, she immediately interrupted me and said flatly: "No, we don't accept." This was the opposite of what I had in writing and online. I then asked about getting a copy of my ER records. Instead of offering guidance, she just said: "Call Records."    *   When I asked for the phone number, she rattled it off so quickly I couldn't even write it down.    *   When I politely asked her to repeat it more slowly, she again repeated it at the same speed, with obvious attitude.    *   When I asked if I could access the information through the patient portal, she again dismissed me with: "Call Records."    *   When I asked her name, she mumbled "Brianna G." and refused to give her full last name, saying: "Why do you need that? You're not a patient." -- which is completely untrue, since I am a patient who has been seen in the ER. Her entire approach was unhelpful, dismissive, and unprofessional. Patients deserve respect, patience, and accurate information -- not rudeness and attitude, especially when dealing with important matters like medical records and primary care. I hope MGH management takes this seriously and provides better training, because no patient should have to experience this kind of treatment when reaching out for help.

Been coming to see doctor Kaye for years since .. I was twelve years of age !!…read more Family care doctor its funny now my children come here !! Great care !! Always sees us If someone sick no apt need ,,, I'd required Parking across the street !! Friendly reception's always helpful to make and go over any special care !! Dr Kaye --- the best there is !!! Never need ed or wanted to ever go anywhere else !! Love this place !!!