Doctor very familiar with my history , both medical and personal…read moreDoctor gives me quality time

From my first visit to my most recent interaction, I regret not giving more weight to the recent…read morereviews posted about this establishment. If possible, I would rate my experience a zero. I am submitting this complaint to document the unprofessional and discourteous behavior I experienced from the front office staff--specifically Receptionist Lauren and Receptionist Tonya. Their conduct has repeatedly prevented me from accessing timely medical care. On Wednesday around 4:40 PM, I attempted to call the office regarding a prescription. My calls were answered and immediately disconnected three times. On the fourth attempt, someone finally picked up. Lauren answered, and when I informed her that the calls were being disconnected, she dismissed my concern and asked what I needed. When I inquired about my prescription, she claimed nothing was in the system, despite the details appearing clearly in MyChart. I requested to speak with the Office Manager, Mrs. Torres, and left her another message, as I felt I was being treated unfairly after previously reporting the front staff's behavior. The following day, I called again and was in que and on hold for over 25 minutes. During this time, I asked my husband to call from a separate line. His call was answered immediately, while mine remained on hold. Shortly afterward, my call was finally picked up. When I explained the situation, Lauren transferred me to Tonya, who began the call by saying, "Hi honey," without confirming my identity or using any patient identifiers. This suggested they already assumed who was calling, despite not following proper protocol. I explained my concerns and the urgency of my prescription, which was needed due to lab results indicating critically abnormal values requiring immediate medication. Tonya stated that filling a prescription could take up to three days because they "have hundreds of patients" and that I was not their only one. When I expressed that I would be escalating the matter to the medical board, she responded, "You do that," and then hung up on me. Unable to get past the front desk by phone, I went to the office in person to speak with the manager or a patient services advocate and to share documented recordings of my interactions. Upon arrival, I was informed that I had been barred from the establishment--without anyone speaking to me or hearing my perspective. The Patient Services Advocate, Jennifer, came out only after I stood there for some time. She initially said nothing and then eventually stated she wanted to hear my side of the story, but by that time I had already been formally barred. This experience has been deeply humiliating and distressing. As a patient seeking necessary medical care, I should not be targeted or dismissed for reporting unprofessional behavior. The patterns reflected in the reviews are consistent with what I experienced firsthand. I strongly urge anyone seeking compassionate, reliable care to consider these concerns seriously.

Great place and doctors. I like being there because it is close to home, and I can also get my…read moreblood work there.

Horrible customer service, haven't seen worse front desk ladies in years. They are horrible, mean,…read morenot understanding, and plain rude. They have been rude through the phone with an attitude without even having started the conversation and even worse in person. Grown woman with an attitude of a 6yr old. Also have had others have the same experience recently. I never have an issue with anyone anywhere I go and I did not budge back at them at all, I waited to write this review in hopes management would take control of such mean people. Jennifer along with another blonde at the check out desk were HORRIBLE.

Excellent Quality of Care, Extremely Professional and Nice. After years of seeing only specialists…read moreand not having a family doctor, I was referred to Dr. Harrington by another physician. During my introductory visit, my vitals were checked and a detailed health history was taken. Dr. Harrington asked me to elaborate on some of my history and both he and his nurse/PA (Latonya Williams) acted as if they had all the time in the world to address my concerns and questions. I am confident should any health issues arise, they will be address quickly and taken care of thoroughly (I am approaching 60 so yes, there will be issues at some point). My 85 year old mother (difficult to please on occasion) now sees Dr. Harrington and "adores" him. I can definitely recommend Dr. Harrington should you be looking for a family doctor.

We have been coming to Dr. Kin ever since Dr. Paquette closed his practice. Tammy at the front…read moredesk is a hoot and is always very helpful! Dr. Kin seems very dry when you first meet him, but once you've been in a few times his wit and caring attitude take over. He makes his point about your health without making you feel bad. The thing I really like (besides his nurse Melinda) is that Dr. Kin will send you to a specialist when he sees that something in your bloodwork is not quite right. For me, this helped discover an autoimmune disease that left untreated could have put me in dire circumstances. I highly recommend Dr. Kin aand his staff as your next family physician!

Came to Dr. Voss after seeing a string of crappy doctors... And she was a pleasant surprise. I've…read morenever had a long wait time, admin staff and nurses all super nice, and Dr. Voss is very down to earth and thorough. Her PA is also great. I don't feel rushed, and I feel like she is genuinely concerned about my well being and at find the cause of my symptoms, and not just treating the symptom it's self to get me out the door. New patient appointment takes a little while, but after that I've had no issues getting an appointment with either Dr. Voss or her PA rather quickly. In office lab also very convenient. Definitely recommend.

I've been a patient of Dr. Dana Brown for several years. She has seen me through everything with a…read morevery strong knowledge of medicine overall and takes the time to answer and discuss any questions. I don't feel like a number or rushed out the door. The front office and all nursing, and lab staff are excellent!! They run a timely schedule and I've never had to wait at all. Such a great practice, I just wish I could bring all my family and friends here too!!

It took 8 mos to get an appointment. I checked in online and arrived at 943. I was told to arrive…read moreat 945 for my 10 o'clock appointment. I asked at 1025 if something had happened because I still hadn't been called back. I was told that this is normal and sometimes the wait is longer. I asked if I was getting a discount or not being charged. I was told no. I was called back by the nurse at 1030, she took my vitals and asked past medical information. Comment that I was annoyed because of the wait and I said yes. She finished and told me the doctor just went in to see another patient and will be in with me once she is done. 1044 and I still haven't seen the doctor. If you value patients, value their time. If you need 45 mins per patient then schedule your appointments accordingly. Very disappointed.

I was fortunate enough to have met Ashley a few years ago at my local urgent care. We just…read moreinstantly clicked on a patient/doc basis. Ashley immediately makes you feel comfortable from the time moment she walks into the room. Ashley listens better than any other doctor/nurse practitioner I have ever met and always delivers a meticulously planned, tailored treatment plan according to my lifestyle & current situation. She genuinely cares about both your immediate and long-term health and well being. That's why ever since that day I first met Ashley, she has been my primary care physician. Lastly, aside from Ms. Cremisio, the entire staff here at the Ferry Farm practice, is top-notch.

I'd follow this team anywhere. The staff are so easy to talk to and I feel cared for always.read more

Love Dr. Gamache and Diane! Love the nurses and Darlene at front desk. This is the best dr office…read moreI've ever been to. Thank you for caring!

My children have been seen by Dr. Goodlett for the last 10 years. She is amazing with my kids. The…read morenurses and office staff have always been so helpful when needing help with referrals and any questions that I've had. We always get in quick and appointments are easy to make with same day appointments available. I have also been with Dr. Harwood for about the same amount time and I love her. She's always ready for my thousand questions and helps me with anything I need. Appointments are sometimes hard to get but not always. Sometimes I may be trying to get through and it can take a minute but the office staff have always been great. We love the doctors we've seen and Pratt and appreciate them very much. We totally recommend.

My children have been patients with Pratt since they were born. I tried multiple times during the…read morepandemic to get appts but was consistently refused service due to them being short staffed. Now that the pandemic has eased, they won't take my children stating that it has been too long since their last appt and can no longer be considered patients. After 20 years of using all Pratt Medical doctors, no one in my family is with Pratt anymore.

My mother called the Lee's Hill Reese Medical to make an appointment for Dr. Henry. The…read morereceptionist said "you can't see Dr.Henry your Dr. Spains patient." My mother to her "I don't like Dr. Spain and I want to see Dr. Henry." She continued to said, Dr. Spain has all your medical history. My mother said " I don't care, I want to be seen by Dr. Henry!" Then the receptionist said, "well he's not taking any new patients " my mother said, "well he just saw my daughter and she is a new patient, and she also saw Dr. Spain." The receptionist said, "well I dont know what to tell you. " at that point my mother just hung the phone up on her. What kind of business hires a receptionist who treat there patients like that? I will be taking this to the next level 100% P.S. Dr. Henry is wonderful

I had to give them 1 star, because unfortunately 0 stars is not an option…read more Only come here if you're dying, and every other health facility in the WORLD is closed, and want to be treated like "a number". Extremely bad customer service, extremely long waiting periods, incompetence, and worst part, is that you don't even get to see a doctor here... most of the time you're seen by a nurse practitioner. Whe I called to complain about their bad service, their office manager basically blamed their bad service because of Obama Care... Really?