*** This review is one star for the telephone system, not the doctors ***…read more I'm a regular patient here for many years. The telephone service system does this to you if you call near lunchtime: 1. It accepts your call and puts you in queue and tells you're customer number five or whatever. Then you're on hold (in my case today, for twenty minutes) with the same constant repeating message that they'll be right with you and that you're such an important patient. Then, after 20 minutes, it goes dead. 2. You call back after 12 PM, only to get a recording saying that they're closed for lunch and to call back after 1 PM. 3. In my opinion, that is not customer-oriented. People have important reasons to be calling a doctor's office. The whole front desk does not need to close down for an hour to eat lunch. Front Desk people can stagger lunches so that someone is always available to take a call. Person A takes lunch from 11:30 to 12:30. Person B covers phone from 12 PM to 12:30 and then takes lunch from 12:30 to 1:30 and Person A covers phone from 12:30 PM to 1 PM. Easy as that. Why have both of them go to lunch at the same time? 4. The telephone system should tell people that they are not continuing to hold as it's now 12 PM and the office is at lunch if they are going to continue this inane practice. 5. Although the doctors here are very good - nothing against them -- I will not be recommending this practice for its outdated and inept telephone system.

Doctor very familiar with my history , both medical and personal…read moreDoctor gives me quality time

Dr Ferguson is very thorough and detailed in his care. Both my husband and I are patients. My hubby…read morehas been a patient over 5 years. He caught a heart murmur that the Cardiologist in Fairfax my husband was seeing for 20 years didn't. He spends time with his patients and answers any questions and you never feel rushed. His NP Sandra Steele is the best! The only complaint is getting through to the front office via phone. It goes to voicemail. It is improving as a text will come back that you can respond to so a front desk person can contact you to make appointments.

The front end staff is incompetent. I showed up for a scheduled appointment that they canceled on…read moremy without notice. They could not follow simple requests such as location of where my lab order should go. So many issues that I would not trust them with your health. I found a new provider due to the many scheduling and medical malpractice.

I am a Veteran and chose Fredericksburg Primary Care Clinic through the Community Care service…read more All Veterans, PLEASE DO NOT MAKE THE SAME MISTAKE! Instead, choose a modern, professional, full-service doctor practice like Mary Washington Hospital Primary Care 540-741-9300 12101 Carol Lane STE 101 Fredericksburg VA 22407. The difference is Night and Day!! MW has modern technology and facilities, MW Doctors are continually being trained in the latest medical treatments and technologies. They offer Veterans way more modern diagnostics with modernized treatments. of interest to Veterans, MW has perfected the VA Community Care Optum processes. Because they are modern they offer online check-in, and use the My Chart app, which makes life SO MUCH EASIER!! No comparison on the level of Veteran care between the two!!! Fredericksburg Primary Care is a 1960s practice with no modernization that does not even staff enough people to answer phone calls. So, if you need to reschedule an appointment, you must physically drive to the office and walk in to do so. MW has an app for that and for all medical interactions. Fredericksburg Primary Care is an antiquated doctors' practice in a run-down old facility that should not even be cleared for a medical practice. Dog kennels are more modern. I have witnessed the hard-working, understaffed front office employees being treated horribly by the lead office administrator and the nurse practitioner, Sandra. The doctor's office is cramped, at least 50 years old, and basic. The administrative area and reception mingle, so one can see how old and broken down the equipment is. Think about how much money that doctor makes and still has broken-down old office equipment. His priorities are very clear, and they are not his facility, staff, or Veterans. They do not organize or plan for daily medical support services, especially the VA's administrative procedures, although they take on VA patients and get paid well for doing so. They also do not answer their phones because, as I quote, the office manager's response: "They ring so much, and we just do not have time to answer them." Because they do not have administrative processes for interacting with VA's Community Care Optum and do not answer their phones, every lab and x-ray consult requires multiple physical visits to request re-faxing the Request for Service forms. The RFS must be refaxed so many times because the untrained staff does not fill out the form correctly, and it is hit and miss if they use the correct fax number. In addition, they do not understand how to bill Optum for visits, so the Vet receives the bill every time. That forces the Vet to spend time on the phone calling Optum so they can pay the bill. This antiquated, disorganized practice should not be allowed in the Community Care network, and I am working hard to remove them.

Best Internal Medicine doctor in the area, in my opinion. Super smart and thorough. A lot of…read moredoctors and nurses I know go to him because he's so good He recommended getting a calcium score CT, which was out of pocket, not covered by insurance. This screening test found cancer early before I had symptoms. For this, I'm grateful.

I called them 9 times during the past hour and 15 minutes cause I've been coughing for a week no…read morestopping......No answers . left 2 messages, none called me back. I finally got someone on the line, Claudia, she placed me on hold...never came back. I hang up and called again...after trying 3 or 4 times she finally answered the call only to tell me next available appointment will be in September... Multispecialty Health Group at Spotsylvania Regional isn't any better...called for an appointment , they said to have only one doctor working , the others are either taking update classes or are on vacation ....This is crazy. It's just like socialized medicine...with much higher prices .

My lab report had my eGR at 55. And the doctor said all my labs were good. I am in Chronic Kidney…read moreFailure and my labs were good!

!!! Holiday special !!! Get free eyebrows with any facial.read more

I would give 0 stars if that was possible…read more Never met a health care provider's staff as passionate about denying a sick person even a chance to be seen by the doctor they have been referred to. Stefanie and Rebecca tag teamed on me, and I felt their hatred and delight in being able to harp on office policies to turn me away. They insisted certain documentation was required that I do not have. The piece of paper they handed me listed the documentation and says that it is "requested", not "required". In retrospect I am sorry I told them about my illness since that should not have been necessary - I was just so flabbergasted at their lack of compassion and kindness. They seemed sadistic to me, making a snide remark to me on my way out, even though they had won and succeeded in turning me away. They would not even pass on a handwritten note from Dr. Vranian to Dr. Bernstein that I hand delivered. Why not? Dr. Vranian wrote the note on my behalf to Dr. Bernstein. Now he will never get to read it. What right did the staff have to refuse a message to be passed? Stefanie and Rebecca must have never read the Bible or understood the meaning of "Do unto others as you would have them do unto you." Also, the staff left early for lunch and the office was closed when it should have been open, so I had to come back a second time, and they wasted my time twice.

From the owner: More than 100 years ago, Mary Washington Healthcare began as an eight-room hospital in…read moreFredericksburg, Virginia. Today, it has evolved into a not-for-profit regional system of two hospitals and 28 healthcare facilities and wellness services. Our Board of Trustees is made up of community leaders who serve in a volunteer capacity to guide our direction. Our mission to our community is clear. Mary Washington Healthcare exists to improve the health status of all people within our community. As a not-for-profit corporation, we invest our profits back into the organization through such activities as upgrading our technology, developing new services and hiring new staff. The result is continuous improvement in the scope and quality of care were able to provide to the community. In addition to investing in our organization, we invest heavily in our community. Learn more about our community investments. Finally, our not-for-profit status drives us to be the kind of organization that provides care to those in need, regardless of their ability to pay. We provide significant financial assistance. Our financial status Because of our not-for-profit status, we file reports with the IRS to demonstrate our income and spending. We also share this information with the public to demonstrate how we serve our community. We believe its important for you to understand how were investing in the community.

I have been attending this doctor's office for nearly 10 years and I appreciate the medical…read moreprofessionals at Fredericksburg Primary Care, PC, but due to the discourteous unprofessionalism of the front office staff and the office manager I am now in search of a new family doctor. They leak private information, the office staff always seem disorganized and not properly trained for their position, and even with an appointment the normal wait time is around 35-50 minutes.

This is tough because I've had nice discussions and overall good results relating to my health with…read morenurse practitioners and the doctors here. They support holistic approaches and truly focus on treating underlying conditions and not just symptoms but they are impossible to get a hold of to get prescriptions refilled. The office number says they don't accept prescription refill requests over the phone but if they answer then they "do" only for them to not send the prescription to the pharmacy for weeks. You have to hound them over and over for days, get an appointment and remind the doctor three or four times in order to get my simple blood pressure medications and insulin refilled. The care is good even though the office is dreary, dull and outdated but the prescription refill process is a catastrophe.

Awful. He tried to get me to schedule a new appt for a mistake his office had made. When I…read morebalked at having to pay for a second appt for their mistake .. he relayed a message to one of his tatted up front desk workers to either pay for a second appt of leave. What a nasty guy. Left and never went back.