My mother called the Lee's Hill Reese Medical to make an appointment for Dr. Henry. The…read morereceptionist said "you can't see Dr.Henry your Dr. Spains patient." My mother to her "I don't like Dr. Spain and I want to see Dr. Henry." She continued to said, Dr. Spain has all your medical history. My mother said " I don't care, I want to be seen by Dr. Henry!" Then the receptionist said, "well he's not taking any new patients " my mother said, "well he just saw my daughter and she is a new patient, and she also saw Dr. Spain." The receptionist said, "well I dont know what to tell you. " at that point my mother just hung the phone up on her. What kind of business hires a receptionist who treat there patients like that? I will be taking this to the next level 100% P.S. Dr. Henry is wonderful

I had to give them 1 star, because unfortunately 0 stars is not an option…read more Only come here if you're dying, and every other health facility in the WORLD is closed, and want to be treated like "a number". Extremely bad customer service, extremely long waiting periods, incompetence, and worst part, is that you don't even get to see a doctor here... most of the time you're seen by a nurse practitioner. Whe I called to complain about their bad service, their office manager basically blamed their bad service because of Obama Care... Really?

My children have been seen by Dr. Goodlett for the last 10 years. She is amazing with my kids. The…read morenurses and office staff have always been so helpful when needing help with referrals and any questions that I've had. We always get in quick and appointments are easy to make with same day appointments available. I have also been with Dr. Harwood for about the same amount time and I love her. She's always ready for my thousand questions and helps me with anything I need. Appointments are sometimes hard to get but not always. Sometimes I may be trying to get through and it can take a minute but the office staff have always been great. We love the doctors we've seen and Pratt and appreciate them very much. We totally recommend.

I like coming here but usually I'm always seen past my appointment time. I get multiple calls from…read moredifferent nurses with the same results with the prior tests I have done. Front desk is super nice but some of the nurse are not so nice

Love Dr. Gamache and Diane! Love the nurses and Darlene at front desk. This is the best dr office…read moreI've ever been to. Thank you for caring!

My family and I have been patients of Dr. Brown for over 10 years. She has been professional and…read morevery attentive toward our needs. She has called specialists for us and has never dismissed our symptoms or rushed us out of the office. I have always found her to be open to my concerns and ideas involving my health and diagnosis. The only problem we have is it takes a while to get an appointment. I take this as a good sign because so many other people see her. I would highly recommend Dr. Brown.

I've been a patient of Dr. Dana Brown for several years. She has seen me through everything with a…read morevery strong knowledge of medicine overall and takes the time to answer and discuss any questions. I don't feel like a number or rushed out the door. The front office and all nursing, and lab staff are excellent!! They run a timely schedule and I've never had to wait at all. Such a great practice, I just wish I could bring all my family and friends here too!!

We have been coming to Dr. Kin ever since Dr. Paquette closed his practice. Tammy at the front…read moredesk is a hoot and is always very helpful! Dr. Kin seems very dry when you first meet him, but once you've been in a few times his wit and caring attitude take over. He makes his point about your health without making you feel bad. The thing I really like (besides his nurse Melinda) is that Dr. Kin will send you to a specialist when he sees that something in your bloodwork is not quite right. For me, this helped discover an autoimmune disease that left untreated could have put me in dire circumstances. I highly recommend Dr. Kin aand his staff as your next family physician!

One of the check in women is a little no nonsense, straight to the point, almost cold. I do like…read morehow she makes it a speedy check in though. Dr Munoz is the best! He's so friendly and personable and tells you what he's doing and checking for as he does it. Most of the PA's there are also very helpful and I haven't had a bad experience with any of them.

*** This review is one star for the telephone system, not the doctors ***…read more I'm a regular patient here for many years. The telephone service system does this to you if you call near lunchtime: 1. It accepts your call and puts you in queue and tells you're customer number five or whatever. Then you're on hold (in my case today, for twenty minutes) with the same constant repeating message that they'll be right with you and that you're such an important patient. Then, after 20 minutes, it goes dead. 2. You call back after 12 PM, only to get a recording saying that they're closed for lunch and to call back after 1 PM. 3. In my opinion, that is not customer-oriented. People have important reasons to be calling a doctor's office. The whole front desk does not need to close down for an hour to eat lunch. Front Desk people can stagger lunches so that someone is always available to take a call. Person A takes lunch from 11:30 to 12:30. Person B covers phone from 12 PM to 12:30 and then takes lunch from 12:30 to 1:30 and Person A covers phone from 12:30 PM to 1 PM. Easy as that. Why have both of them go to lunch at the same time? 4. The telephone system should tell people that they are not continuing to hold as it's now 12 PM and the office is at lunch if they are going to continue this inane practice. 5. Although the doctors here are very good - nothing against them -- I will not be recommending this practice for its outdated and inept telephone system.

I am a Veteran and chose Fredericksburg Primary Care Clinic through the Community Care service…read more All Veterans, PLEASE DO NOT MAKE THE SAME MISTAKE! Instead, choose a modern, professional, full-service doctor practice like Mary Washington Hospital Primary Care 540-741-9300 12101 Carol Lane STE 101 Fredericksburg VA 22407. The difference is Night and Day!! MW has modern technology and facilities, MW Doctors are continually being trained in the latest medical treatments and technologies. They offer Veterans way more modern diagnostics with modernized treatments. of interest to Veterans, MW has perfected the VA Community Care Optum processes. Because they are modern they offer online check-in, and use the My Chart app, which makes life SO MUCH EASIER!! No comparison on the level of Veteran care between the two!!! Fredericksburg Primary Care is a 1960s practice with no modernization that does not even staff enough people to answer phone calls. So, if you need to reschedule an appointment, you must physically drive to the office and walk in to do so. MW has an app for that and for all medical interactions. Fredericksburg Primary Care is an antiquated doctors' practice in a run-down old facility that should not even be cleared for a medical practice. Dog kennels are more modern. I have witnessed the hard-working, understaffed front office employees being treated horribly by the lead office administrator and the nurse practitioner, Sandra. The doctor's office is cramped, at least 50 years old, and basic. The administrative area and reception mingle, so one can see how old and broken down the equipment is. Think about how much money that doctor makes and still has broken-down old office equipment. His priorities are very clear, and they are not his facility, staff, or Veterans. They do not organize or plan for daily medical support services, especially the VA's administrative procedures, although they take on VA patients and get paid well for doing so. They also do not answer their phones because, as I quote, the office manager's response: "They ring so much, and we just do not have time to answer them." Because they do not have administrative processes for interacting with VA's Community Care Optum and do not answer their phones, every lab and x-ray consult requires multiple physical visits to request re-faxing the Request for Service forms. The RFS must be refaxed so many times because the untrained staff does not fill out the form correctly, and it is hit and miss if they use the correct fax number. In addition, they do not understand how to bill Optum for visits, so the Vet receives the bill every time. That forces the Vet to spend time on the phone calling Optum so they can pay the bill. This antiquated, disorganized practice should not be allowed in the Community Care network, and I am working hard to remove them.

Best Internal Medicine doctor in the area, in my opinion. Super smart and thorough. A lot of…read moredoctors and nurses I know go to him because he's so good He recommended getting a calcium score CT, which was out of pocket, not covered by insurance. This screening test found cancer early before I had symptoms. For this, I'm grateful.

This is a doctor who cares about his patients…read more I have been a patient of Dr. Harrington for over 20 years now. He has cared for my family and even several friends in the Fredericksburg area. Not only has Dr. Harrington been a great resource for check-ups, physicals, and any medical questions, but he was able to catch a possibly life threatening thyroid disorder well before I started becoming symptomatic. The wait times for his office are sometimes long, but this is because he actually spends time talking to his patients, listening to their symptoms and concerns, and explaining things in a clear and detailed manner. The man has a good heart, which is rare to find these days. I have seen this first hand when I went through some serious medical issues and he was the only doctor who took me seriously. I don't know what your experience will be like, but I can promise you that Dr. Harrington is a good doctor and an even better person.

I've been a patient of Dr. Harrington's for three years solely because it's a pain to transfer to…read moreanother doctor. Every three months for the last three years (and sometimes more often if I get super sick) I have to wait an average of 45 minutes passed my appointment time to be seen. The front office person, Linda, is extremely rude. When I brought this up with Dr. Harrington he said he is aware of her behavior, that he's spoken to her about it before, but, he told me, it's just the way she is--being from New York and all. Their billing has yet to give me a refund for incorrect billing from a year ago. I've listened to others' arguments about this as well while sitting in the waiting room. When Dr. Harrington does finally come in, he says the same things and asks me the same questions as if meeting me for the first time: "Have we seen you for this before?" (It's the only thing I see him for, and yes, every three months.) I have to call two to three times to get a single prescription refilled every time I need it refilled. Often I have to go to their office and wait in person to make sure they write a refill script. In the past month, they have cost me $425 because they did not order a refill. TWICE. I was inadvertently told that the reason one of my prescriptions was not refilled is because the way to refill a prescription changed; i.e., the nurse faxed in a refill request. She received a notification from the drug company saying that they no longer took fax requests and that the office needed to call instead. That phone call was never made. In short, with the office staff, they will not do their job unless you stay on top of them. Dr. Harrington himself is so rushed that he seems hyperactive. If your problem is beyond sniffles, he's going to refer you to a specialist.