My mother called the Lee's Hill Reese Medical to make an appointment for Dr. Henry. The…read morereceptionist said "you can't see Dr.Henry your Dr. Spains patient." My mother to her "I don't like Dr. Spain and I want to see Dr. Henry." She continued to said, Dr. Spain has all your medical history. My mother said " I don't care, I want to be seen by Dr. Henry!" Then the receptionist said, "well he's not taking any new patients " my mother said, "well he just saw my daughter and she is a new patient, and she also saw Dr. Spain." The receptionist said, "well I dont know what to tell you. " at that point my mother just hung the phone up on her. What kind of business hires a receptionist who treat there patients like that? I will be taking this to the next level 100% P.S. Dr. Henry is wonderful

I had to give them 1 star, because unfortunately 0 stars is not an option…read more Only come here if you're dying, and every other health facility in the WORLD is closed, and want to be treated like "a number". Extremely bad customer service, extremely long waiting periods, incompetence, and worst part, is that you don't even get to see a doctor here... most of the time you're seen by a nurse practitioner. Whe I called to complain about their bad service, their office manager basically blamed their bad service because of Obama Care... Really?

My children have been seen by Dr. Goodlett for the last 10 years. She is amazing with my kids. The…read morenurses and office staff have always been so helpful when needing help with referrals and any questions that I've had. We always get in quick and appointments are easy to make with same day appointments available. I have also been with Dr. Harwood for about the same amount time and I love her. She's always ready for my thousand questions and helps me with anything I need. Appointments are sometimes hard to get but not always. Sometimes I may be trying to get through and it can take a minute but the office staff have always been great. We love the doctors we've seen and Pratt and appreciate them very much. We totally recommend.

My children have been patients with Pratt since they were born. I tried multiple times during the…read morepandemic to get appts but was consistently refused service due to them being short staffed. Now that the pandemic has eased, they won't take my children stating that it has been too long since their last appt and can no longer be considered patients. After 20 years of using all Pratt Medical doctors, no one in my family is with Pratt anymore.

Love Dr. Gamache and Diane! Love the nurses and Darlene at front desk. This is the best dr office…read moreI've ever been to. Thank you for caring!

I've been a patient of Dr. Dana Brown for several years. She has seen me through everything with a…read morevery strong knowledge of medicine overall and takes the time to answer and discuss any questions. I don't feel like a number or rushed out the door. The front office and all nursing, and lab staff are excellent!! They run a timely schedule and I've never had to wait at all. Such a great practice, I just wish I could bring all my family and friends here too!!

It took 8 mos to get an appointment. I checked in online and arrived at 943. I was told to arrive…read moreat 945 for my 10 o'clock appointment. I asked at 1025 if something had happened because I still hadn't been called back. I was told that this is normal and sometimes the wait is longer. I asked if I was getting a discount or not being charged. I was told no. I was called back by the nurse at 1030, she took my vitals and asked past medical information. Comment that I was annoyed because of the wait and I said yes. She finished and told me the doctor just went in to see another patient and will be in with me once she is done. 1044 and I still haven't seen the doctor. If you value patients, value their time. If you need 45 mins per patient then schedule your appointments accordingly. Very disappointed.

We have been coming to Dr. Kin ever since Dr. Paquette closed his practice. Tammy at the front…read moredesk is a hoot and is always very helpful! Dr. Kin seems very dry when you first meet him, but once you've been in a few times his wit and caring attitude take over. He makes his point about your health without making you feel bad. The thing I really like (besides his nurse Melinda) is that Dr. Kin will send you to a specialist when he sees that something in your bloodwork is not quite right. For me, this helped discover an autoimmune disease that left untreated could have put me in dire circumstances. I highly recommend Dr. Kin aand his staff as your next family physician!

Doctor very familiar with my history , both medical and personal…read moreDoctor gives me quality time

From my first visit to my most recent interaction, I regret not giving more weight to the recent…read morereviews posted about this establishment. If possible, I would rate my experience a zero. I am submitting this complaint to document the unprofessional and discourteous behavior I experienced from the front office staff--specifically Receptionist Lauren and Receptionist Tonya. Their conduct has repeatedly prevented me from accessing timely medical care. On Wednesday around 4:40 PM, I attempted to call the office regarding a prescription. My calls were answered and immediately disconnected three times. On the fourth attempt, someone finally picked up. Lauren answered, and when I informed her that the calls were being disconnected, she dismissed my concern and asked what I needed. When I inquired about my prescription, she claimed nothing was in the system, despite the details appearing clearly in MyChart. I requested to speak with the Office Manager, Mrs. Torres, and left her another message, as I felt I was being treated unfairly after previously reporting the front staff's behavior. The following day, I called again and was in que and on hold for over 25 minutes. During this time, I asked my husband to call from a separate line. His call was answered immediately, while mine remained on hold. Shortly afterward, my call was finally picked up. When I explained the situation, Lauren transferred me to Tonya, who began the call by saying, "Hi honey," without confirming my identity or using any patient identifiers. This suggested they already assumed who was calling, despite not following proper protocol. I explained my concerns and the urgency of my prescription, which was needed due to lab results indicating critically abnormal values requiring immediate medication. Tonya stated that filling a prescription could take up to three days because they "have hundreds of patients" and that I was not their only one. When I expressed that I would be escalating the matter to the medical board, she responded, "You do that," and then hung up on me. Unable to get past the front desk by phone, I went to the office in person to speak with the manager or a patient services advocate and to share documented recordings of my interactions. Upon arrival, I was informed that I had been barred from the establishment--without anyone speaking to me or hearing my perspective. The Patient Services Advocate, Jennifer, came out only after I stood there for some time. She initially said nothing and then eventually stated she wanted to hear my side of the story, but by that time I had already been formally barred. This experience has been deeply humiliating and distressing. As a patient seeking necessary medical care, I should not be targeted or dismissed for reporting unprofessional behavior. The patterns reflected in the reviews are consistent with what I experienced firsthand. I strongly urge anyone seeking compassionate, reliable care to consider these concerns seriously.

I am a Veteran and chose Fredericksburg Primary Care Clinic through the Community Care service…read more All Veterans, PLEASE DO NOT MAKE THE SAME MISTAKE! Instead, choose a modern, professional, full-service doctor practice like Mary Washington Hospital Primary Care 540-741-9300 12101 Carol Lane STE 101 Fredericksburg VA 22407. The difference is Night and Day!! MW has modern technology and facilities, MW Doctors are continually being trained in the latest medical treatments and technologies. They offer Veterans way more modern diagnostics with modernized treatments. of interest to Veterans, MW has perfected the VA Community Care Optum processes. Because they are modern they offer online check-in, and use the My Chart app, which makes life SO MUCH EASIER!! No comparison on the level of Veteran care between the two!!! Fredericksburg Primary Care is a 1960s practice with no modernization that does not even staff enough people to answer phone calls. So, if you need to reschedule an appointment, you must physically drive to the office and walk in to do so. MW has an app for that and for all medical interactions. Fredericksburg Primary Care is an antiquated doctors' practice in a run-down old facility that should not even be cleared for a medical practice. Dog kennels are more modern. I have witnessed the hard-working, understaffed front office employees being treated horribly by the lead office administrator and the nurse practitioner, Sandra. The doctor's office is cramped, at least 50 years old, and basic. The administrative area and reception mingle, so one can see how old and broken down the equipment is. Think about how much money that doctor makes and still has broken-down old office equipment. His priorities are very clear, and they are not his facility, staff, or Veterans. They do not organize or plan for daily medical support services, especially the VA's administrative procedures, although they take on VA patients and get paid well for doing so. They also do not answer their phones because, as I quote, the office manager's response: "They ring so much, and we just do not have time to answer them." Because they do not have administrative processes for interacting with VA's Community Care Optum and do not answer their phones, every lab and x-ray consult requires multiple physical visits to request re-faxing the Request for Service forms. The RFS must be refaxed so many times because the untrained staff does not fill out the form correctly, and it is hit and miss if they use the correct fax number. In addition, they do not understand how to bill Optum for visits, so the Vet receives the bill every time. That forces the Vet to spend time on the phone calling Optum so they can pay the bill. This antiquated, disorganized practice should not be allowed in the Community Care network, and I am working hard to remove them.

Best Internal Medicine doctor in the area, in my opinion. Super smart and thorough. A lot of…read moredoctors and nurses I know go to him because he's so good He recommended getting a calcium score CT, which was out of pocket, not covered by insurance. This screening test found cancer early before I had symptoms. For this, I'm grateful.

This is a doctor who cares about his patients…read more I have been a patient of Dr. Harrington for over 20 years now. He has cared for my family and even several friends in the Fredericksburg area. Not only has Dr. Harrington been a great resource for check-ups, physicals, and any medical questions, but he was able to catch a possibly life threatening thyroid disorder well before I started becoming symptomatic. The wait times for his office are sometimes long, but this is because he actually spends time talking to his patients, listening to their symptoms and concerns, and explaining things in a clear and detailed manner. The man has a good heart, which is rare to find these days. I have seen this first hand when I went through some serious medical issues and he was the only doctor who took me seriously. I don't know what your experience will be like, but I can promise you that Dr. Harrington is a good doctor and an even better person.

I've been a patient of Dr. Harrington's for three years solely because it's a pain to transfer to…read moreanother doctor. Every three months for the last three years (and sometimes more often if I get super sick) I have to wait an average of 45 minutes passed my appointment time to be seen. The front office person, Linda, is extremely rude. When I brought this up with Dr. Harrington he said he is aware of her behavior, that he's spoken to her about it before, but, he told me, it's just the way she is--being from New York and all. Their billing has yet to give me a refund for incorrect billing from a year ago. I've listened to others' arguments about this as well while sitting in the waiting room. When Dr. Harrington does finally come in, he says the same things and asks me the same questions as if meeting me for the first time: "Have we seen you for this before?" (It's the only thing I see him for, and yes, every three months.) I have to call two to three times to get a single prescription refilled every time I need it refilled. Often I have to go to their office and wait in person to make sure they write a refill script. In the past month, they have cost me $425 because they did not order a refill. TWICE. I was inadvertently told that the reason one of my prescriptions was not refilled is because the way to refill a prescription changed; i.e., the nurse faxed in a refill request. She received a notification from the drug company saying that they no longer took fax requests and that the office needed to call instead. That phone call was never made. In short, with the office staff, they will not do their job unless you stay on top of them. Dr. Harrington himself is so rushed that he seems hyperactive. If your problem is beyond sniffles, he's going to refer you to a specialist.