1. Matterhorn Exteriors

0

O’Fallon, IL

Matterhorn Exteriors

5.0 (1 review)
Closed • 8:00 am - 12:00 pm

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Services - Matterhorn Exteriors

Roof inspection

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Recommended Reviews - Matterhorn Exteriors

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7 years ago

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Lagunas Roofing - In an active work zone where a worker was recently struck, by the way.

Lagunas Roofing

(6 reviews)

2025 Tornado. Roof. If we weren't observing roof installation here and there, would not have…read morecaught a few non-compliant city code issues with installation. Some issues management fought us to fix, let's not argue with the customer when it should have been done right the first time. Quality of work around some tough corners not good and had to redo it. Installers need to slow down in those difficult areas, you can do it quick but let's do it right. Management needs to do the right thing to fix issues and not argue if clearly poor workmanship. Train installers on a regular basis. We did have a good leader to assist us getting issues completed

The siding part of the project came in mid-June. Heavy duty siding was installed that matched the…read moreoriginal siding installed 20+ years ago. Again the crews were on time, clean, polite and professional! Clean up was done afterwards and the work was quality checked. We found a small error which the management fixed themselves the same day they were notified! The cost was in line with insurance estimates and we could not be more pleased with the job! Our neighbors used a different company and hopefully theirs will be installed soon, but will likely happen 4-6 weeks after our job was done ! Two thumbs up for Lagunas Roofing! They came yesterday and again this morning and replaced the gutter downspouts and the aluminum garage door trim. Again, fast, clean and courteous workers. We even had an extended rain shower and that only slowed them a little bit during the heaviest rain. Great work and well ahead of my neighbors who have materials piled in their driveway and have weeks to wait for a crew.

The Roofing Guys - man they do good work

The Roofing Guys

(6 reviews)

Avoid doing business with this company at all costs. Their marketing paints a picture of a…read morewholesome, faith-and-family operation grounded in "God and Country". Unfortunately, my experience revealed something far less virtuous: a stunning lack of communication, accountability, and basic professionalism. I later discovered they have an exceptionally high staff turnover rate, which makes any sense of continuity or customer service nearly impossible. I signed a contract and paid my initial deposit to The Roofing Guys in April 2025 following the March hailstorm to replace my roof, siding, and gutters. In May, our assigned representative abruptly left the company (apparently due to not being paid). We were never notified of his departure or warned about potential delays. After weeks of repeated calls, I finally reached a new representative in June, and the roof was eventually installed. The roof itself? Mostly fine...once I stopped them from installing the wrong shingles. They arrived with tan shingles instead of the black ones we had selected and documented. Fortunately, I asked to see the materials before they were unloaded. Shortly after the roof was completed, that representative also left the company. Again, no communication. At this point, the turnover rate was moving faster than my project timeline. As summer turned to fall and fall turned into October, there was still zero progress on the siding and gutters. **seven months after signing the contract** I ultimately signed a Change of Scope just to extract myself from what felt like contractual purgatory so they would no longer handle the siding and gutters. However, because my original deposit covered the roof, siding, and gutters, they have been overpaid. The Roofing Guys have owed me over $2,000 since October. It has now been four months with no reimbursement and no meaningful communication despite weekly calls. Being ignored for weeks at a time is frustrating. Being ignored for months while someone holds thousands of your dollars is unacceptable.

One of their Workers driving & almost hit me. Their guys stared at his phone instead of watching he…read moreis going? Lots of kids in the neighborhood too. Seems careless after looking at their other reviews

Matterhorn Exteriors - roofing - Updated October 2026

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