1. Edwards and Sons Roofing

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Collinsville, IL

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Edwards and Sons Roofing

5.0 (8 reviews)
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Services - Edwards and Sons Roofing

Gutter cleaning

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PuroClean Emergency Restoration Services

PuroClean Emergency Restoration Services

(5 reviews)

Work was fine. Communication poor, caused alot of extra work for homeowner. Could have better…read morecustomer service

Unresponsive, unprofessional. Their website insists they work with all major Insurance Companies…read moredirectly to handle claims, yet not once after giving four different people the claim information with State Farm did they contact the company. A week or so into the job, I discovered that they didn't even have my name right in their system, despite the contract I signed (and never received a copy of)...instead of King, my name was HARRIS. ??? Though I was told they would be taking pictures for mitigation, none have been sent to myself or State Farm after more than three weeks. I was informed by Russel, the initial project manager, that the basement would be cleaned, the damaged and/or dirtied contents would be photographed, bagged, and removed, and the basement would then be sprayed for mold protection. I am still finding "muddy" items, there are things I had that I'm not able to report because the images are unavailable to send to insurance, and to top it off the workers were caught smoking in my house (I'm an ex smoker and have severe allergies to mold). I've been waiting on an email response from their office manager Jessica (the one who I was told repeatedly was communicating directly with the insurance company by the receptionist) for several days now. I did finally receive a final bill from them that I could send to Insurance, but had to request a NEW copy because they hadn't included the $1100 they had required me to pay them before starting work, which I was later informed was supposed to have been paid to the insurance company, not them. Overall I am very unimpressed with their attitude, their lack of professionalism, their workers, their lack of communication, their record keeping, and their inability to live up to the advertised services on their website. They certainly do not do the PuroClean Brand proud.

Edwards and Sons Roofing - roofing - Updated October 2026

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