We had our vehicles serviced here before and the work and communication is outstanding!…read moreTook in my wife's Lexus NX200T for an oil change and because I purchased a set of tires from Mission Tire & Auto about a year ago, I received a free tire rotation. I made an appointment online for 10 a.m. however I dropped the vehicle off the night before. Received notice by 8:40 a.m. that the car was ready for pickup! Now the really great part is the peace of mind that we're left with. A simple oil change and tire rotation also included a detailed inspection report of our vehicle. 2 areas of concern were found, both being fluids that were topped off at no additional cost. Quality work and peace of mind, 5 stars all the way!

I went to another place in town and they said they couldn't patch my tire. I needed to buy a new…read moreone at a cost of like $300 - at the Mission they were able to patch it get me on my way for much less than $50 and they topped off my fluids. I'm not going anywhere else from now on

This place is awful. They are trying to deny my sisters claim now that I've filed a complaint. The…read moreerror was on them. We are NOT mechanics. How are we supposed to know that oil is in the alternator??? You want us to magically fix an issue that you caused before it happens??? No. I'm calling the news and my attorney. If you all don't fix this I'll be at Jiffy in the morning. Her oil change was 11/22, less than 90 days her car cuts off due to oil in/on the alternator and they are blaming us! We went back to the actual location for help when we saw the leak and they didn't even inspect anything just put the cap on and gave her a coupon. Now she has to pay out of pocket and they are using this as a reason to deny. Adan told me the manager at this location had been there for 3 weeks...he was new. So who was supposed to tell us they needed to see the car? Adan didn't get to me until a whole week after we called the location and the manager told us 24 hours for a response and I had to call corporate myself to get Adan! The mechanic even called and said come see the car I have the parts here for you to see everything the oil was still coming out of her car after repairs! This is said how you all treat people.

Worst service ever, took them an HOUR AND A HALF to change my oil. Never come here if you want an…read moreoil change

Can't say enough good things about K O Automotive. We were towed there after breaking down on 75N…read moreheading home to OH. (Family of 4 with a 3 month old pup). We knew it would be a huge ask to try and squeeze us in given their already full workload, but Scott and his team found a way to make miracles happen and replaced our alternator and battery same day. Quality people and a quality business - southern hospitality personified!

We have been taking our cars to KO Automotive for a couple of years now and have always been…read moresatisfied with their work. Their prices are very competitive compared to other mechanics and they have never tried to upsell me for a service I didn't need. I would highly recommend them to anyone looking for a good auto mechanic.

Stopped in because they didn't look busy. They must be under staffed. The car sat for 15 minutes…read moreafter the wash before someone walked over to finish it. The prices are good, they are very slowww. When they called for me I tipped the lady and drove off. I hadn't expected to be there for over half an hour. The car looks great from ten feet, up close you notice the water spots from it not being dried off in proper time.

Unusually good value for a drive through car wash. They hand finished drying and treating the tires…read moretoo.

My car was detailed they done a great job on it and my oil was changed also done well and the…read moreprice was reasonable.

My review is a little unusual. You can draw your own conclusions. In the past, I had my cars washed…read moreat Pal's and have always been very happy with the service. Unlike other places, they dried and vacuumed my car. However, I have a friend who opened a car wash closer to our home. I drive by it at least 20 times per week. This is not the case with Pal's. I assume that the costs are about the same. I always choose the cheapest price. At his car wash, the car owner dries and vacuums the car. Having said this, I understand that Pal's has changed owners. If this is true, things may have changed. I had made an appointment to have my foggy headlights covers cleaned. They were recommended to me by a trusted friend. I realized that I could not make the appointment, and as a courtesy to them, attempted to notify them that I could not make it. I phoned them, using the number supplied, only to discover it was disconnected. One of the reviewers complained that her dash "change oil" light came on two weeks after they changed the oil. This is a very common occurrence and has often happened to me. The light came on because the technician didn't re-set the code. The code re-set is easy to do and is explained in the auto manual. However, regardless of where you take your car, the technicians often forget to do so. Before leaving the bay, I make sure they change it. I believe in giving folks a chance to make me happy, often giving them more than one chance. This is especially true if the business is under new ownership or management. Plus, I want to see as many young people employed as possible. After all, they are paying my Social Security.

I am writing to formally report an issue regarding a recent service at your Cartersville, Georgia,…read morelocation. I visited on April 14, 2026, for an oil change and battery replacement; however, the coolant cap was left off following the service. Earlier today, April 16, 2026, while driving from Cartersville to Marietta, my vehicle overheated and the radiator hose burst. I had the car towed to Firestone in Dunwoody, Georgia, where an inspection confirmed that the coolant cap was missing. As a result, I now face over $1,000 in repairs for a new upper radiator hose and thermostat. Valvoline was the only provider to perform service under the hood of my car in the last 30 days. Despite this, the shop manager has denied my claim. I am seeking accountability for this negligence and would like to know how you intend to resolve this matter and provide reimbursement for the resulting damages.

I am so glad this location was open and Cartersville. We really needed this. Sarah was amazing. She…read moreextremely knowledgeable and kind. The Service was quick and easy. The pricing is very affordable compared to others in the area .I will definitely be a regular at this location because the customer service is amazing. Good job Sarah keep up the good work!!!

Do you want amazing service? Do you want amazing prices? Then get a move on to Firestone in…read morecartersville! Ricky is hands down the best advisor and that shop is made better just for him being there.

The workers were really helpful and moved quicker than any other stop ive went to! My car wasnt…read moredamaged at all when they finished. Great workers overall and my car hasnt had any problems since i left! Come here if you want great customer service and quick but good quality work done!

Needed a new battery for my car, as I had to jump start it that morning for my trip home from…read moreFlorida to Illinois. Called Pep Boys in Cartersville, Ga and they had the battery in stock and could install it that afternoon. Got off I-75 and drove to the shop. They checked to make sure it was the battery and not the alternator or some other problem, which I was glad that they were thorough. They installed the new battery and had me back on the road in about a half hour. High fives to Brett and his team. Nice job.

If I could give minus stars I would. Took my car there…read moretoday to get the oil changed and the tires rotated. I marked my tires to see if they really rotated them and when I got home I checked. Guess what? They LIED. They did NOT rotate the tires, they lied and said they did and charged me for it. Now my question is, how do I know they didn't lie about changing the oil too? Wessley is the "manager". Said he didn't know the tires weren't rotated, and he'd refund that or rotate them himself if I brought it back up there. He actually expected me to TRUST them again! They already had it all day. They already wasted my time. They already stole my money. They will never get my business again and I will highly recommend that NO ONE trust their car to these liars and frauds.

The service here is unmatched. I had a fender bender, and after a tiring experience with the…read moreinsurance company, Joel made sure to take care of all damages in a VERY timely manner. After my service, they even washed the car and vacuum/cleaned the inside. Will definitely recommend for anybody dealing with auto body damage.

Had someone sideswipe my car in a parking lot. The guy was so nice and came and got me. His…read moreinsurance was going to bondo it and was going to give me $800 to fix it. I said I couldn't find a place to do it that cheap. The insurance adjuster recommended that I take my car here and the insurance company would pay for the repairs. Even though it was an hour away I agreed and I'm so glad I did. The service was amazing the whole staff was friendly and helpful. My car looks amazing as they replaced the bumper like the insurance company should have done. Cannot recommend this shop enough. My son is going to get his baby painted here. An hour drive is well worth the perfection they delivered.

Scheduled an appointment on their website and it scheduled it at the wrong location. Waited an hour…read morein the parking lot. Employee said, "Oh yeah, that website is messed up". Same employee took me in and told me I would have to pay a $125 diagnostic fee for my transmission issue. It would be removed from the repairs if they did them later. Sounds fair. I then asked her for a quote for a scenario with my car....."How much would you charge me to remove a faulty transmission and install a remanufactured one". She said she could not possibly answer this. Took my car to two other shops and left with a quote immediately. Why would I invest $125 if I didn't know what their charge was for a transmission replacement, which I'm pretty sure I need. The young service lady also claimed that I was condescending and disrespectful. She is the last employee I would want to represent my business.

This is Stefony Chambless and I am the owner of the 2013 VW Beetle Fender Edition that was recently…read morein your shop. I was very impressed when I first arrived at your facility. Everyone there was so nice and respectful! The co workers were being nice to each other and it is a very clean shop too! There were a few things that I thought were wrong with my car and Clay and Zachary did a wonderful job taking total care of me. My car was checked out, parts ordered and work completed in a very timely manner. I used to work in a body and it didn't run as smoothly as this place does! My car runs like a new one and I feel so much safer in it! Thank you so much, Clay! You're my Auto Hero!