Wow, it's been a long time since I've been mistreated quite as badly as Matt treated us during our business with him. He's hung up on me twice now, and called me a dick. Not a good way to run a business.
It all started when my (then) fiancé (now wife) and I started planning our wedding up in Mendocino. We kept hearing matt's name as the go to person for our tents, plates, silverware, etc needs. We called him and had a very nice meeting with him, in which he emphasized how he understands the nature of this business, and how plans change, etc. We left that meeting feeling great.
Fast forward to 3 days before the wedding - I get a somewhat frantic call from him telling me that the placement we agreed on is now going to cost me an extra $600, because "he has to haul stuff down there". When I started asking him questions such as how many people he's got and why is it (any, really) more money, he blew up at me, told me to "fuck off", and hung up the phone in my face. Needless to say this isn't what I'm looking for right before the wedding - a very stressful time even without this guy pulling this kind of stunt. My fiancé called him and told him we'd pay.
Two days later, we show up at the site, and the tent is set up SOMEWHERE DIFFERENT THAN WHAT WE AGREED ON, becuase he decided "it would look better there" (no joke!). Also, the tent has no walls. When we asked about the walls, we were told they were extra - which we of course paid for. At no point in our previous conversations about the tent were walls even mentioned - something i would have appreciated, since we all discussed the tent as protection against wind.
Since this was a DIY wedding, he was only supposed to drop off stuff and we were setting it up. He DIDNT drop off the agreed wine flautes, the water pitchers we paid extra for, he was 25 chairs short, and he forgot several other items. We made do, of course, but all this didn't help.
The next day, we were breaking everything down and the middle of it he wanted to sqaure everything off in terms of money. Completely exhausted, we told him we would like to get this done some
other time in the future. He agreed.
Well, the future came, I emailed him a list of things that were missing, and never heard back. I called him to confirm he got the email, and before I could say another word he told me he got it, and since my contract stipulates that we square off the money on *pickup day* - which we decided not to do - we're "shit out of luck". He told me I can "decide how i want to proceed" and THEN he then called me a dick, and HUNG UP THE PHONE IN MY FACE AGAIN.
So, in the interest of saving your marriage from geting ruined by this person, I woul HIGHLY recommend NEVER working with Matt Rowland. read more