We have been with this agency for about 8 years now. Love the service and the staff.read more

Do not use this agency! What a benefit you have that cannot be used through these people. In a…read morematter of 8 months, I was sent one person that was so bad, she created more work than help. I was continually told, we are looking for someone, & because of Covid, we are struggling. Things eased up with Covid & still no one. The lad that appears to be in charge can't make a decision one. It all has to be addressed with his "supervisor". Terrible experience with this company.

CenterWell Home Health Agency is the best agency in El Paso. From the first contact with Leo -…read moreLiaison to the discharge nurse!!!! My father rehab was a success, and the overhall support my mother received shows how the agency goes above and beyond. Highly recommended for all post surgical needs. Thank you!!!

Does not pay its suppliers for the products provide. Next to impossible to contact anyone in…read moreAccounts Payable directly. What does that imply about their operations?

It was very upsetting that I received no service when I was promised an appointment. They never…read morecalled. When I did call Debbie informed me that she was running 20 mins late. After 20 mins I called and no answer. 1 hour later still no call and no show. My mother who is 80 years old was very disappointed. Should be called No Show Elderly Care.

From the owner: Elite Elderly Care LLC - Providing El Paso Seniors with In home Independence, by providing…read moreassistance with activities of daily living. Our agency also provides services that assist with non medical private duty, hospice patient care, and Medicaid provider services.

The local management is only concerned about money, not providing quality caregivers. They sent…read moreuntrained employees to my aunt's house and noted orientation on their invoice but charged for every hour. There was no orientation. Basically left the caregivers to figure out what to do. When one caregiver didn't bother showing up, one of the managers came and stayed with my aunt but did nothing to help her. Guess they didn't want to lose out on billing 6 hours @$25 per hour. Where does one find caregivers who are trained in how to help a patient, who actually want to help a patient, and who are consistent without the agency sending different people because of turnover? One so called caregiver actually yelled at my aunt because my aunt didn't have bottled water at her house. Good thing I wasn't there as I would have booted her out the door! Wish family could be there 24/7 but all of us work. Caring senior service deserves a zero rating.

Consistency is the most important thing for Mary and you just have not provided anything like that…read more You have made our house a revolving door and we do not appreciate that. You would think a long-term client would be appreciated, however, they just kept placing new person after new person. Merna, does not have a very good "bedside manner" and has no idea of how to treat a client according to their needs. My recommendation isNOT TO USE this Company.