The place looks great, it's a new facility so that is a plus! Food is good (mom is a picky eater)…read more They have monthly activities to entertain. They don't shower residents daily (that's a minus). Great rehabilitation therapists (super bonus!!). The main reason for only 3 stars is that it's always a hassle to get a hold of the social workers here. They get annoyed by dealing with the kids, if we the kids have questions on the $$$ charges and really are not helpful to understand beyond: that is how it is! They are not upfront on the costs. Admin staff really need to understand that not all people talk and understand the process of Medicare, Medicaid and we don't know all the options, and them being the professionals don't help out to make it more understandable so they leave you hanging with all this doubts and questions. Other big minus is their medical staff (or lack off) they only have 1 doctor that visits the patients for less than 1 minute and they make the residents try to schedule an appointment for which they wait maybe 8-10 days and the doctor is so unprofessional that skips or forgets so if your elder or rehab patient needs primary doctors review good luck!

This place is just terrible, a lot of negligence happens in this place. I would not recommend it to…read moreanyone. No one cares and the doctors that come here are as bad. They will bill you even when your love one is at the hospital because of their negligence. They loose your love ones clothes even when you mark them as directed. Just avoid this place

Update to previous review: I was referred here by my…read morehealthcare insurance upon asking for a PT practice closer to home. I had already heard good things about Tier 1, and the practice came highly recommended. From the intake phone call, to scheduling, to intake appointment, to treatment and graduation from treatment, I was treated by professionals all the way through. They cared about my well being and did everything they could to help me heal and feel better. It's a quiet, yet wonderful place, with an atmosphere geared towards healing. I rarely recommend places this highly, but Tier 1 and the staff deserve all the praise. THANK YOU!!!

Cathy and her assistant are very helpful. I did learn fast…read morehow to help my self. My issues improved and I would recommend this facility.

Extremely knowledgeable, attentive, compassionate alongside an immensely helpful staff,…read moreI found a Doctor who changed my life forever, As I suffered from an undiagnosed disease, Dr. Nichols was able to solve that mystery for me and help me get back to living a normal life, My experience has been nothing short of a blessing with him and his staff, And for that I'm forever grateful, I went from spending weekends in and out of the emergency room, Weekly procedures from 5 different "specialists", And an amount of blood work that is sickening for anyone, Now I enjoy weekends with my family in a state of health I once believed impossible, I can't speak for all, But I'll refer any one and every one to Dr.Nichols and his amazing staff

Dr. Nichols it's an AMAZING Doctor. He is very accurate, He listen and understand the problem. He…read moretake his time to explain the problem and gives you the solution and his best recommendations. His staff are very kind and professional people. They always answer my questions and help me on what I need. I rather coming here 100% than an urgent care location. I definitely recommend his office.

After Dr. Akomolafe completed my treatment for Bell's Palsy, I felt very fortunate that he and his…read moregreat staff were my path to recovery in less than three months from the expected usual 4-6 months that everyone comes to dread upon being diagnosed with this uncommon virus. This highly trained and exceptionally professional health provider earned the coveted Five Star rating the old fashion way - from warm friendly welcome, to attentive constructive interaction, to responsive to details and hardworking Monday to Saturday-that's what I got!

After my Colonoscopy and Endoscopy, I felt like I stepped off a merry go round and or a roller…read morecoaster. I went in to see my Primary Care Physician and Once I explained, how I was feeling, he diagnosed me with Vertigo, but my Crystals in my ear were not dislodge. He said I need to see a Specialist, who can manage my symptoms. Babatunde Akomolafe, PT, DPT, GCS, VRT, he is the only Dr. Within a 50-100 miles within El Paso who is an expert with Vestibular Rehabilitation. His Staff Are amazing to work with and Dr. Babatunde Akomolafe is very thorough, in wanting to know all about your activities, diet, stressor, so he can Taylor a Care Plan that enhances your quality of life as your receiving treatment. When I had my follow up appointment with my Gastro Dr and I described my symptoms. My Gastro Dr turns in His chair and says "OMG, I have Soo many Patients, describing those exact symptom's",he took a pic of the front and back of Dr. Babatunde Akomolafe business card and said he would recommend, to his patients, that they immediately make appointments with Dr. Babatunde Akomolafe of Therapy Consultants. The Vestibular Vertigo Treatment will not be short term, at least in my case. The Entire Staff are phenomenal.

I was referred to this therapist. I called Friday, Monday, Tuesday, and no one ever answered or…read morereturned my call. I was hoping I could start therapy within a week of receiving the referral, but I had to try to find someone else which set me back.

They took me from constant pain and discomfort to being pain free! No more pills or shots. My hip…read moreand shoulder have full range of motion. Atmosphere is comfortable and no waiting hours to be seen. You may go in wondering is this will work after trying everything else. It totally works. Connie C

I hate any social media and I am immensely private, but I had to say something…read moreI canceled all future appointments with this company because I missed two and didn't think I could keep that appointment. I honestly felt badly and it wasn't ok to just not show; HOWEVER the response I received is that I had already been cancelled due to "non-compliance" and "if I need anything don't hesitate to contact us! "With the exclamation. I let them know that I don't have to do a GD thing except stay black and die. No patient has to COMPLY and put up with passive aggressive exclamation points. I am a successful therapist in private practice. I would NEVER say they have to COMPLY. If anything I would express concern and enquire if there was an issue that could be addressed to help them make the appointment. Maybe they aren't completely satisfied with the service. Or maybe they have PTSD and Parkinson's LIKE ME and don't sleep well which makes it difficult for them to get up early. And maybe they are embarrassed and don't know how to convey this because people will say cruel, ignorant, and insensitive things. And maybe trying to do exercises and following the direction is difficult due to feeling like your body is portraying you. In essence, I had to really think about what I was doing. I guess noone there understands how much mental effort it takes to get your body to comply with Parkinson's,MS, etc. And for kickers I had to be redirected on how to exit. Because I was that confused Point is and I know no noone really cares about customer service, but you build a business by building relationships. They may have the best services and the most qualified employees, so I wouldn't want to discourage anyone from going there. The only thing I will say is you never know where someone is or what they are going through. I am a vet and my body is falling apart. People don't understand or care what we put our bodies through and not just from war. Then we deal with services that show no empathy and make things worse. Look up how many vets kill themselves everyday. There are paper services out there but they are often manned by cruel people. Our community is really hurting and some more than me. It's heartbreaking. All of this could have been managed with some curiosity. So the next time a vet comes with a similar or different issue, I hope they show a little bit of concern about how what may seem easy is incredibly difficult to do.... To include "Complying". That is what I "need!"; absolutely heartbreaking.

Spine and Rehab and Harry Koster are the best, by far of any physical therapy clinics/clinicians…read moreI've ever experienced. I have suffered from back pain on an off for many years, but a recent severe episode of back pain required a spine specialist with extensive experience. I was referred to Harry Koster (Spine & Rehab) and have now been to two sessions in the past week. The new patient on-boarding experience was very professional and thorough. The entire staff, from the reception desk to the admin folks who processed my insurance paperwork were friendly and efficient. My appointment started right on time, which I really appreciate in an era when doctors and medical practitioners don't respect patients' time. I came from a half-hour away, and appreciated not having to wait an hour in the waiting room. The drive is worth it. I never select medical care providers by "convenience". My health care is worth an extra fifteen minutes of drive time. My experience with the entire staff was exceptional. The entire staff exceeded my expectations, and especially Mr. Koster, who took his time with me to explain my condition and how to improve it to relieve my symptoms and to help to prevent future flare-ups. Mr. Koster is McKenzie Method certified, a distinction that distinguishes Harry Koster, PT, from other physical therapists that do not have that certification. The McKenzie method is a long-time trusted method to treat and prevent back pain. I'm happy to report that, thanks to Harry Koster, I'm on the road to recovery, with noticeable improvement within a week of the onset of my back (lower lumbar) pain.

Very professional compassionate personnel…read more Thank goodness for our nurse and therapist team. My mom and dad are doing great.

Rude absolutely only interested in cash payment NOT interested in actually providing care to…read moredisabled seniors in need.

I've been referred here by my PCP. It's a small practice and that means the attention of the PT is…read morefocused on the patient. They don't stick you with a PTA and you don't need to figure it out yourself. The times I've called, I had to leave a message, but they return calls fast. If you're a new patient, you might not get the late afternoon appointment. I want to say they are not open late, maybe until 4pm. I would recommend though.