Woke up to a flat tire!! Husband filled it and ran it over to Matlock's to check... great service as always... thoroughly checked out the tire and then the other three... we knew the tires had some wear... the flat tire had a puncture... and the other three had wear on the inside side walls.. time for replacement!!! I needed my car to get home from work. Mike put the spare on and my husband got the car to work for me.... I got off work at 3:30 took the car back and Mike had all four tires put on balanced, and I was off to home within an hour. The service here has always been exceptional. The staff has been beyond friendly and professional. The waiting area is very comfortable and they make sure and keep you updated. I would like to thank them again for being on top of the game, always taking care of us and our vehicles and we always leave with a blessing! read more

Did the 110,000 mile service on my Camry before heading back to Oklahoma. Car drove just fine on the trip. I've used Matlock before and have been quite pleased with their work. Maybe a little pricey but not as pricey as the Toyota dealership. read more

I needed tires & an alignment. My son recommended them & I'm glad he did. Everyone was super nice & helpful.

Don's customer service was disrespectful and impatient. Was talking to the mechanics about diagnosis and potentially getting new tires, while Don was sighing, tapping his watch, and trying rush us out the door. Nobody should feel rushed when making a decision that costs time and money, and Don clearly just wanted to sell tires for his own benefit. The mechanics and other customer service staff were friendly and helpful. read more

We were getting ready to head to Greeneville, TN for a wedding of friends when something 'shiny' caught my eye coming from my left front tire. I stopped by Matlock Tire on Kingston Pike, just past Lovell Road. They quickly worked me into their schedule and we were ready for our trip. I have dealt with them for years and they have always been professional, friendly, and very reasonably priced. While there, I inquired about a new set of off road tires for my 2000 Chevrolet Suburban and was pleased to find the price will be only $45 more than a set of four was in 2015. Thanks to the crew at Matlock Tire for making my trip a safe one. Follow me on Yelp for more places to see, things to do, and where to eat in Knoxville and East Tennessee. read more

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went for alignment. was told both upper control arms need replaced because of bad ball joints. upper and lower ball joints can be pressed in. lied to about the price of alignment. then wanted extra 1400 dollars for the control arms. I could replace the whole front suspension for a fraction of that. customer service is terrible. do. better matlock read more

Best service in Knoxville!! They never try to sell you something you don't need. Reliable service and repairs. My #1 go to for all of my automotive needs. read more

my experience with Matlock through the years has been excellent. their prices are fair, the service is excellent, they're reliable, and I'm sure I'm missing some other really good qualities! read more

I have been very pleased with honest service you get here. Been using them for several years. Family based and will let you know if they can't fix something or if they recommend someone else cheaper. I was in getting tires and brakes today and pretty easy to schedule my time and was in and out two hours flat. While I was there a young college girl was in for a flat tire that had damage. They came out to her and let her know the damage was on side of tire but could not be fixed. However, they had a recent used tire from a customer who got new ones last week and got her on the road back to Atlanta for $25 saving her a new tire for a while. Been in several times for nails or screws and never been charged whether I got the tires here or not. They might be busy late but you can get pretty quick service if your in early morning. read more

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Quick service, very friendly and they explained everything. Reasonably priced and convenient.

Another great experience at Matlock tire! I sometimes use them for oil changes, and I've gotten two sets of tires there in the past six years. Every time I go, the staff is super nice, helpful, and gets the price to the most affordable. I called the other day, and spoke to a gentleman on the phone and made an appointment for my second set of new tires. Again, super nice person and even when I came in today to get my new tires, he made sure to say hi and let me know he was who spoke to me. This is a business I definitely feel welcome at, and I look forward to using them again in the future. read more

Brought in the van to get tires checked for air levels after light came on. They had me in and out without an appointment in ten minutes. Older gentleman working there was a bit surly and argumentative, but the young redheaded man at the counter was very friendly and helpful. The tech that came out told me the exact issue in a friendly and polite way. Maybe the older gentleman just hadn't had his coffee yet. All three of my vehicles have Matlock tires on them, and service and price are always good! read more

Terrible service, the owner is extremely rude. And would not fix the brake rotors they put on and messed up. Would not recommend this place the owner is extremely rude and has an anger problem. read more

Got a nail in our tire on the way from Maine to Texas, stuck in Knoxville because of it. Tom and Hunter took care of us within an hour free of charge due to us freshly graduating college. Cannot thank them enough for their kindness, promptness, and wonderful service! read more

used the shop on Hardin Valley road they quoted a price over the phone and when I got there they charged me 90 dollars more. They wouldn't correct the price. I will never use them again and I wouldn't trust what they say over the phone. read more

I've been here twice. First was a tire patch. Little bit pricy but not too bad and service was great so I returned later. My 2nd trip here was not as good. I came for some diagnostic work (engine shake under certain conditions). The service advisor informed me my car had no oil in it and if I drove it home the engine would blow up. They tried to sell me an oil change with a coloring additive to help find the oil leak. I think the tech confused the engine oil life sensor for oil level since the oil life sensor said I had 0% engine oil life. Yes the engine at the time was due for a change, but that is vastly different than no oil in the engine. I declined their service, checked the dipstick (which had oil in it) and was on my way; they did not charge me that day. When I changed the oil the following week, the standard amount of oil came out. Later I took my car to another mechanic who found the TSB for my vehicles shake problems. I think given their strong reputation this is probably not a typical experience at Matlock's. read more

My sister was just told by Matlock that her tires purchased at Lovell & Kingston Pike in August 2021 are now dry rotting. How can that be as they have only 20,000 miles, good tread and are only 3 years old? Their shop supervisor, who was unaware of the invoice installation date, told me upon inspection of the tires they go back to 2019!! So when my sister purchased them in August 2021 she wasn't aware they put tires on her car that were "already almost 2 years old." So fair warning to anyone purchasing tires, insist on current manufactures date on all tire purchases. We won't be doing business with this company any longer. read more

I've purchase tires and had multiple services performed at Matlock and I've always had a great experience. My last visit was for a puncture in my tire. I got there 10 minutes before their closing time and they fixed my tire without charging me. When does that ever happen?? read more

I know there a ton of tire stores out there and Costco is across the street. But, I am a fan of Matlock Tire because they are honest people who do good work. They won't sell you extra services, warranties, or tires. No long pitch about how you need 4 new tires when you really only want a simple repair after running over a nail. They give you a fair assessment and sell you what you need. Before going here, I knew about Matlock because they were the main tire shop when I was a kid. But, I moved away for 15+ years and grew accustomed to some of the chain tire shops. So, when I moved back here, I used Discount Tire because I had used them in my previous city. That was just fine until I got my new Tesla Model 3 about 2 years ago and had a tire issue (a nail in the tire after a couple weeks ownership). Discount Tire told me the tire couldn't be repaired and, because it is all wheel drive, I'd need 4 new tires! I drove to Matlock right afterward and they repaired the tire without any issue. They earned my business after that. Fast forward to today...I hit one of the many potholes on I-40 and it blew my tire. Matlock took care of ordering the OEM tire and had better pricing than Costco. They had many cars in the parking lot (even another Tesla) and seem to serve all types of vehicles. Overall: Highly recommended. Good people, services, and prices. read more

This place is well known by the locals and is recommended by almost everyone. I also prefer doing business with local companies when possible. I stopped by here with a lawn tractor tire, and it took them less than 5 minutes to fix. They charged me - zero - that's right, nothing. I stopped by on Christmas Eve with a low tire on my Honda Accord. The guy upfront said we're busy right now, but if you can be back at 10:30, we'll take a look. I showed up at 10:30. They took it back, found a nail in the tire, fixed it, and charged me - zero - again that's right nothing, said Merry Christmas. They're in business to make money, but they're also building long-term relationships. I came back here because of the lawn tractor tire, and now they've earned some loyalty. read more

Recently purchased tires for my car from Matlock. Customer service was great! I waited for my tires to be changed out in the one of their many comfortable seating areas. Overall I am highly satisfied with the service Matlock provided. read more

My husband and I are from Ohio and we're in Tennessee on vacation when we felt a wobble in one of our tires. We found the nearest tire service center and ask them to check it out. After checking our tires the manager came out told us that one of our wheels was a half an ounce out of balance and told us we didn't owe him anything and to enjoy the rest of our trip. We thought that was very unusual because we were from out of town and they could've really taken us for a lot of money but instead sent us on our way free of charge. Thank you so much! Would highly recommend!! read more

Got my work done for my front brakes , same day they were squeaking really loud and I came back next day and older man, the owner refused to do a road test. He drove the car in back lot at 2 mph and said he could hear nothing. I spent 500 plus dollars on new rotors and brakes and he refused to acknowledge the issue or drive car on road to test. Said everything was fine and yelled at me saying he was the professional. Never go to this place for service!!!! Then he proceeded to not let me get in my car until he was done yelling at me. read more

This was the worst experience I have ever had. The owner is extremely rude and aggressive. He is extremely unprofessional would not recommend going there or to any of his other locations. read more

They replaced brake pads and turned the rotors. Quick work and decent price. Hopefully, my family has a new mechanic shop we can trust.​

Great service every time, super friendly staff and quick to get you in and out. Nobody loves to buy new tires but they make it an enjoyable experience. read more

Bought my tires here and had some routine maintenance done on my truck. The whole staff was very helpful and professional. I would highly recommend and will be a return customer. read more

My daughter was passing through the Farragut area and had a low tire on her truck nearby. She did not have the proper tools to get the tire off. She noticed this shop across the street, so called them and asked for assistance. They declined but said they would look if she was able to get the tire off and bring it to them. After getting assistance from friends that lived in the area, they were able to get the tire off the truck and bring it to the shop. Upon arrival, they insulted my daughter and her girlfriend for taking so long to get the tire off the truck. They then advised that it would take at least an hour for them to look at it. Turns out, it was a leaky valve stem, which they replaced for $40.00! Unbelievable that they would charge $40.00 to replace a valve stem and then not even put a valve stem cap back on it. Clearly, they took advantage of the situation. I'm shocked at the lack of integrity and disappointed with the level of quality and service received. Extremely poor customer service, condescending towards Women and overall bad attitude. Hard to believe a place like this exists and continues to operate. Avoid this place like the plague, they do not deserve your business. read more

Joe, Scott,Jenna, Mike, and Jimmy plus the rest of the Matlock staff are top notch. They truly care about there customers and they show it through their actions. They never recommend anything my vehicle doesn't need and they stand behind their work. I highly recommend to anyone living in the Knoxville and surrounding areas to use Matlock Tire for all their vehicle needs. Will Bullard read more

This is not your average tire shop. The lobby and waiting area doesn't smell like tires, fuel, oil, or monkey grease. The waiting areas ate adequately supplied with various seating, ample magazines, free wi-fi, coffee, children's play area, and radio music...country music for those who care. The best part about the waiting area is the way thru are separated from the main lobby. Makes for a "respite", a true relaxed atmosphere. I've listened to the staff interact with guests via phone and in person. They appear friendly and genuine. When customers walk in they are immediately greeted and cared for. They never sound rushed to get the NEXT person in line like so many other places. When an additional service is needed there appears to be no pressure to buy. The customer is given the info, details, reason why but the customer decides what they want to do. This is also not the norm at most service stores. As a woman, and someone who lived during the 1980's, this location is truly dated in its decor. The paint color, wall paper, tile flooring, and furnishings...though tidy and functional...are SO DATED...it's a step back in time. I presume the comfort level supersedes the "look". We are previous Tire Barn customers (for 8 years)...we are now Matlock Loyal. read more

Matlock Tire Services - One of two waiting areas with various seating from wingback chairs to a church pew, to gliding rockers. - Tires Near Me - Knoxville, Tennessee

Rude and disrespectful customer service staff and management. Will not come back. Had higher hopes.

Got a nail in my tire. Showed up at Matlock's at closing. Craig didn't hesitate to help me. It was a small nail and just needed to be removed but it was the way Craig was more than willing to take care of business even though it was late. I WILL BE BACK FOR MY NEXT SET OF TIRES. Dan read more

had an awesome experience with the staff here! they are very knowledgeable and trustworthy and truly have your best at heart. this is my go to place for anything car related! read more

On my way from Nashville, I somehow got a screw in my rear tire. Showed up at Matlock. They took my car back within 5 minutes and finished about 30 mins later. When I went to pay, the gentlemen told me I didn't owe anything!! I was shocked and amazed by their customer service. I now understand that's why my dad told me to take it there! 5 stars is not enough. Thank you Matlock. read more

My car had shakes when the brake was pressed down. Matlock solved the problem within one hour by just real repair instead of replacing parts. The cost was not as high as 1/10 of the quote from another shop. I appreciate their professionalism and honest service! read more

We love this place. Everyone is friendly and professional and if they say they will have you fixed in 30 min they do. No 2 1/2 hour wait.

INCREDIBLY disappointed with the service. Visiting the tail of the dragon, and got an appt at 4:00 for ONLY a brake flush. Needed it done terribly before hitting the dragon, and drove an hour away to matlock. Walked in and the guy immediately carried an asshole demeanor. He said "ohhh yeah, we can't do that. We can do brake flushes, but not for performance cars. They're very different." Absolutely bullshit. I'm a BMW technician myself, and there is NOTHING different that needs to be done from a normal flush. 20 min process, in and out. Same fluid and similar process as any other dot 4 car. I told him that, and he looked very uncomfortable and CONTINUED to make snippy comments trying to push me out the door. Absolutely ridiculous. Guess I'll drive back an hour and come back in the morning to the amazing people at auto works of Knoxville, who said they would help me out. It kills me seeing service like this as a technician. Slimy people like this ruin the automotive business as a whole. What kind of auto shop can't do a 20 min service that's advertised on their website :( So sad. Do not recommend Gentlemen that I spoke to appeared to be a manager... older gentleman. Said the person that scheduled me needed to be fired. So inappropriate read more

Most honest and respectable car service company I've ever been to. Can't thank them enough for helping in a pinch, being honest and up front! Could've charged me a lot and would've had no clue. Just made me a customer for life! Thank you read more

It's a long overdue review on my part. Let me also admit a bias here. We've used Matlock since before Costco and Walgreens were across the road, and Matlock was in a tiny little space somewhere over there. The father of one of my childhood freinds works there, too. And they've helped my mom out over and over throughout the years. So yes, I am biased. Matlock has always taken care of our vehicles fast and for a fair price. I've never felt screwed over when I walk out, and I never feel pressured going in. I've moved away from TN, and when I need a fast oil change or last minute work before I am going home they've always been willing to work me in. Some more objetive statements I could include would be that they have a very comfortable waiting area with plenty of seats. There's a kid area, too. It's a pretty sharp and clean facility and the folks are never rude. I went in there recently and saw nobody I knew. My mom knows everyone, and she kept saying "tell them you are my son!" Name dropping is not something I want to do, so we just went in, near closing time, and asked if they could do a quick patch on my wife's car tire that had run over a nail which was sticking precariously in the side of the tire, just dying to explode. They didn't know who the heck we were. It was 5:20 on a Friday and by 5:45, we had a fixed tire at a low price and not a lick of the "it's almost closing time" bitterness thrown in. If you look back through my reviews for one I wrote on Rockville MD's Best Auto Repair, you'll know I am fervently loyal when I find a good vehicle repair place. Matlock is my go-to when I am in TN. And I feel really good knowing my mom has a reliable place to take her car where she'll be treated right. read more

These guys are gems. Tire was low driving back on a Saturday afternoon. Even though the shop was *already closed*, they took the car back and repaired it (screw) in about 15 minutes. They wouldn't let me pay! Such a pleasant surprise. Next time I need some actual work done, I'm making the trip out here. It's worth it. What kind people. read more