I accidentally arrived 40min before my 1st appointment, & what I noticed waiting in the lobby was: the people who had appointments before me were genuinely happy to see the hygienists that called them back for their appointment. The 1st time I thought it had to be an anomaly, but I watched multiple folks go in & witnessed the same genuine happiness. I originally picked this new dental provider because I'm an art lover and could tell the office valued art & lighting of art from website pics--for me I thought if I have to go to the dentist I might as go to a place that will sooth, inspire or at least provide a beautiful distraction. The art did NOT disappoint & I was even offered a tour to see the stunning, early work of Susie Ford! By the end of my appointment I understood why folks were smiling & genuinely happy. My hygienist was patient, kind, gentle, thorough, & explained dental stuff & my xrays in a clear & expert way. It literally was the best 'customer service' & vibe that I've ever experienced in a dental office. To top it off: when I left my mouth felt cleaner than it has in a decade (my previous dentist only used a water pic deal & polish deal.). For me, the 5 stars was a hands down, no-brained. I'd give 10 stars if the option was there. read more