Wife and I had to cancel cleanings because of a family emergency. When I called to cancel and…read moretried to reschedule, I was told nothing was available for 7 to 8 months. When I asked about being called if there was a cancellation, I was told they didn't do that. I told them we would look elsewhere. We found another dentist and are happy. 2 months later, on a Sunday, we got a nasty note saying we were over due for health care, when I spoke with someone in the office today, she advised me there was no record of the text. When asked again, she suggested it was part of their automated system. My spouse is a retired dental hygiene instructor and I am retired corporate management. Extremely poor management and average care.

The only reason it's 2 stars is because, if you're lucky you get a hygienist that does a really…read moregood Job. When you make an appointment, you don't choose the dentist. So, for example, I've never had the same dentist twice. Either the dentist is no longer there, isn't working that day, or whatever the excuse of the day is. Every single appointment has been with a different dentist. Front office is flat out rude; but that type of rude that's done with a smile. Huge "bless your heart" vibes. They also like to play games about insurance, saying that they accept your insurance but then, miraculously, when paying they no longer accept it. Different people get charged different amounts for the same procedures. For example 3 adults in my family all had x-rays, fluoride, and cleaning. Charges ranged from 200 - 450. All of us had the same amount of time, and the itemized receipts (other than the costs) were the same. That was the final straw for us. Even if you were happy with your work, when you leave you're left with the impression of the office being greedy, game players (with your money), and of course... bless your heart.

Came here with an emergency procedure, I had a crown fall off. The office worked hard to get me in,…read moreas I was not (yet) a registered patient. The dental team, Dr. Taylor and a PA, did their best to get my problem resolved, spent quite a bit of time with me setting up my status for a new, registered patient (Full X-rays and history). Their concern for my comfort was exceptional and unexpected - this practice is NOT like most dental practices that I've been to. I also noted that the entire staff, reception, billing, scheduling, assistant and the DMD herself were all smiling and, it seemed, happy to be working there and so welcoming to a new face. I'm sold. I'm delighted to have found such a caring team.

Everyone at Taylor Dentistry seems so genuinely kind. It really feels like they care and want me to…read morefeel comfortable. I would recommend them to anyone! My insurance was about to expire in a few weeks after I hadn't been to the dentist in years, and I reached out. The office staff fit me in immediately and kept looking for openings for me for my follow up appointments. They also helped me with confusing insurance information, without me even asking! Dr. Taylor herself is also very friendly and sweet. Best dental experience I've ever had.

This practice works! I've personally enjoyed every visit due to the friendly staff and their work…read moreethic. The staff has gone above and beyond to assist me before leaving on a trip, to ensure I had what I needed while away. They are top notch, and I am grateful for them. Doc Ward was professional, along with all the other employees, but also very caring. She was willing and receptive to answering any questions I had. The other Doc, whom I can't remember his name, was efficient and quick, payed attention to detail during an exam, and also very responsive to any questions I had. I've been three times for cleanings and twice for simple dental work. I highly recommend this place, and have sent my family and co-workers here!

This place is to dentistry as car salesmen are to transportation. I should have noticed the red…read moreflag when I called, needing a new dentist after having had twice a year exams and cleanings for most of my life. They couldn't wait to see me! "Would tomorrow at 10:30 be too soon," the cheerful lady on the phone asked. I arrived for my appointment to discover the person checking me in needed $331. Odd, given that my insurance plan - which this place ostensibly accepts - covers exams and cleanings at 100%. The office manager assured me it was just an oversight at the front window, and then proceeded to tell me they couldn't give me an exam or clean my teeth without first doing a full set of x-rays. I agreed to get the full x-rays (even though I had had them within the last year) and proceeded with my "evaluation." The evaluation revealed a need for "deep cleaning," that would cost about $500 and require two visits. No, I was told, you can't just get your teeth cleaned. (Remember, I've seen the dentist twice a year since Jesus was a baby and suddenly I have periodontal disease requiring scaling and planing?). Oh, and you have two cavities. Really? How could my former dentist have missed my periodontal disease, cavities and - wait for it - need for root canal? Yes, root canal. The dentist said I'd probably need a root canal and gave me a referral to a specific endodontistry practice. This was my first and last visit to this practice that wanted me to buy the 19" chrome wheels, sport package and extended warranty.

I spent $$$$ having dental work there last year~ the temporary crown immediately popped off the…read morenext day. I live in Lake City so had to drive to Gainesville for them to reattach it. It continued to come off 3 more times over the next week. Since it was a temporary one, I wasnt concerned but it was annoying and cost me alot of time and gas driving back and forth. So when the permanent crown was ready, I was relieved. Fast forward 1 year later and the permanent crown popps off. I just called and was told $170 to reattach it. ?????? I almost think they purposely use weak adhesive so they can keep you coming back $$$$. Thanks but no thanks~ Ill superglue it on myself.

It was my first time coming here & im genuinely so glad i did!…read more Im not the biggest fan of the dentist but heather & everyone there made me feel so comfortable! The vibe kind of gives upscale burger joint which i LOVE because it doesn't feel like you're at the dentist :) 10/10 recommend

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

Dr. Cruz and his staff are excellent! I had an emergency bonding that needed repair on my front…read moretooth (it looked terrible and fell off while I was on an airplane on my way home) the day I got home from vacation and his staff were so sweet and empathetic on the phone. They fit me in the same day and my teeth now look better than ever! Honestly better than they did before my bonding fell off. I had my teeth cleaned a few weeks later and the hygienist is equally wonderful. She has a sweet nature and a deep understanding of dental hygiene. Dr. Cruz also did a thorough exam which included the mouth, teeth, jaw, gums, tissues, lymphnods, x-rays and what have you and I felt very confident I was being well cared for. My teeth haven't felt so clean in a very long time and I am never going to another practice.

I came to this practice because I continued to have tooth pain from a root canal that another…read moredentist performed. I wanted to be relieved from pain and get more detailed information. The staff was terrific. The dentist spoke to me as if I didn't know what I was talking about. He even argued with me after informing him I had two full hip replacements and was told I would always need to take antibiotics he suggested mouthwash use as a remedy to a throbbing tooth. THEN REFERRED ME OUT to an endodontist even though my original dentist was one. Thank you for zero help and a bill.

I finally got dental insurance, so I was actually excited to go to the dentist for once lol. I…read morecalled Gainesville Family Dentistry because I thought part of an old filling had fallen out from a few years ago. They were very honest and let me know it was actually something else and not my tooth, which I really appreciated. I ended up having a few visits for other things, including a cleaning, and every single time the staff was very nice and welcoming. I had Dr. Habib, who was absolutely phenomenal. He's very kind, efficient, and clearly knows his stuff, which made me feel really comfortable. The office itself is clean, modern, and has state-of-the-art equipment. There's also plenty of parking, which is always a plus. The only reason I'm giving 4 stars instead of 5 is due to the billing. A few times my insurance got mixed up, and while I was there, I noticed other patients coming in with billing concerns as well. To be fair, that could be more on the insurance side than the office, but it did cause some inconvenience. Overall, I would definitely recommend them and will continue going back!

The reminder call was actually what got me to finally deal with a cleaning I'd been putting off for…read moretoo long. The hygienist was gentle but thorough, and I got a couple of useful pointers without being lectured about my flossing habits. The staff kept the whole thing moving, and the office had a comfortable, straightforward feel.

Worst dental team. Ivette walks around with her dog, in a dental office! She is also not nice to…read moreher staff fyi! Attitude to the fullest. And they have assistants doing dentist only work. I can see why they don't even have a two star review, for good reason.

I went to this dentist years ago and he told me that he wanted to do an "equilibration", which…read morewould straighten my teeth. It was very expensive and I told him I would have this done, but I wanted to pay as we went. He drilled two of my teeth (healthy teeth, just crowded) down to nubs and put crowns on them. Then I started getting bills for things that had not yet been done. Luckily, that put me off using him. They sent my bill (for things that were not done) to a collection agency! I was quickly able to prove I did not owe anything, but it just proves what schysters they are. To make things worse, the two teeth he ground down and crowned only lasted a few years and ended up being pulled because of all the damage underneath! He was about to do the other side when I got the bill I didn't owe, and those teeth are still in great shape! I am in the middle of getting $10K worth of implants now to replace the two teeth he ground down and ruined! STAY AWAY!!! I would give zero stars if this was an option!!!

Staff is friendly and knowledgeable. Routine cleanings was all I needed but they did a great job…read moreand delivered delicate care.

Quick shout-out to Advanced Dentisty on NW 8th Ave., in the building with giant 4411 address…read morenumbers. They got my mom, 92, in quickly for a crown that popped off. The repair was done in about 20 minutes. They handled her walker and numerous questions with patience and care. Very clean facilities, nice people, great job overall. It was my first visit there. Thanks!