Significant improvement in scores In only 30 days. My son loves coming here. His confidence has…read moregreatly improved. He no longer feels left behind.

I was going to upload the entire email thread with Mathnasium, but here's the quick rundown along…read morewith the final few emails: All this over a form......... (((((Brief outline of what happened)))) At our last appointment before summer, I told them we would not be attending over the summer and asked them to put the account on hold so we wouldn't be charged. I was told that was fine, so I left believing everything had been taken care of. They then proceeded to bill me for the entire summer--approximately $750. Once I noticed the charges, I contacted them and asked why I was still being billed. Their response was essentially, "You never completed the required form to place the account on hold." The problem is, I absolutely would have completed the form if they had told me one was required. When I specifically told them we wouldn't be there all summer and asked to stop the billing, nobody said, "We need you to sign this form first." Instead, I was told it was taken care of and left believing the account had been placed on hold. That is the entire issue: I made the request. They acknowledged it. They failed to tell me about their required form, continued charging me, and are now using that same form as the reason they won't refund the money. The email thread for this started on Aug 3rd today is Aug 31st and still not admitting to their error. ((((((My Email To mathnasiam))))) Good Morning, Good Afternoon, I appreciate the response, but unfortunately, that resolution is not going to work for me. My understanding from our conversation at Ruby's last visit was that her membership would be placed on hold for the summer and billing would resume after school started. At no point during that conversation was I told that I needed to provide an additional written confirmation before the hold could be processed. Had I been told that a written request was required, I certainly would have provided one. I relied on our conversation and believed the membership had been placed on hold as discussed. Because of that, I am requesting a refund of the three $249 payments charged on June 2, July 2, and August 3, totaling $747.00. I understand you may have an internal policy requiring written confirmation, but that requirement was not communicated to me when we discussed placing the account on hold. I don't believe I should be responsible for three months of charges due to an administrative requirement that I was never made aware of during the conversation. Please let me know what needs to be done to have the $747.00 refunded. If you do not have the authority to approve the refund, please forward this to the appropriate manager or corporate representative who can review and resolve it. Thank you, ((((EMail From Mathnasium)))) Hi Mr. Brown, Thank you for taking the time to explain your concerns. I understand that you believed the cancellation had been taken care of during your previous visit, and I can see why this situation has been frustrating. While our membership policies and procedures, including hold and cancellation requirements, are outlined in the original Parent Pack and Terms & Conditions, we do want to work with families when concerns arise. Since several months have passed, we cannot retroactively refund the full summer tuition. However, we have refunded the August tuition as a resolution. The refund should be reflected in your account within 5-7 business days. We have also received your cancellation request and will ensure that the membership is processed accordingly to prevent future charges. We truly appreciate the positive experience your family had with Mathnasium prior to this situation, and we are sorry that this issue has caused frustration. Thank you for your understanding. Best,

Absolutely fantastic! We have sent two of our children (Kindergarten and Second Grade) here for…read moreapproximately the past year and the results and experience have been tremendous. Our Kindergartener was having challenges during the first few months of the school year (last year). We decided to pull the Kindergartener two months into the school year and send to Pre-K (previously skipped) and to Kumon for Math and Reading. The learning and development was instantaneous. Fast forward to 8 months later. Back in Kindergarten and the Kindergartener is 98 percentile in the country in Math and 94 percentile in Reading. Will be joining Hybrid Math for first grade - Math and Reading skills are impressive and this is all owed to Kumon and hard work! The results are similar for Second grader who is in Hybrid Math and breezing through - test scores are top percentile within country! Rohini, the owner and head instructor is amazing. Great with kids and the parents! She is dedicated, smart, professional, and takes pride in teaching and developing the kids. My kids LOVE this place and look forward to going each week - because of Rohini!!! Thank you!!!

My daughter has completed the reading and is working towards completing math. I have two sons…read moreenrolled as well.

My daughter use to cry for hours doing her homework. School assignment was so frustrating to her so…read morewe hired Tutor Doctor of Keller to help and it has been an amazing experience. They got Mrs. McKenzie to help my daughter and she absolutely loves Mrs. McKenzie. She look forward to her session every week, she says Mrs. McKenzie help explain things so clearly and perfectly where she can understand. I have noticed improvements in her grades and in her confidence. She loves and has enthusiasm for school and learning. I am very happy with the service and I appreciate Jinu and his team with Tutor Doctor and would highly recommend them. Thank you, Linh

Have used a number of different tutoring options in around the Keller/Southlake area for my middle…read moreschool aged kid - both private tutors and some local businesses. Tutor Doctor of Keller has been by far the most effective and a relationship we have renewed. Personalized private tutor that comes to the home and works around your busy schedule. Very accommodating of moving sessions around with advanced notice. Covers multiple disciplines suited to the needs of your child. Will work with the school curriculum and tries to get my kid ahead of the class rather than keeping up. Noticeable improvement in both grades and enthusiasm for school/learning. Very happy with the service and plan to use this firm long term.

Love the NEW location off of Kimball and Southlake Blvd (the Staples / Homegoods /McCallisters…read moreshopping center)! The owner is super organized and understanding. The staff is friendly and helpful. They answer questions and know how each kid is progressing and offer helpful tips. My 10 year old is starting 5th grade and is well ahead of her grade level in reading and math. She started the digital version when we joined the new location. I was unsure about it at first, but it's a game changer. The work gets graded faster, the kids have to do corrections before starting the next packets, and it tracks all the work and the pace. We used to do paper packets at the previous location (previous owner) and glad we switched. Kumon even gives Amazon gift card rewards when you sign up through the Kumon portal. She was super excited to shop for her own gift as a reward!

We love Studyology! Both my son and daughter benefited greatly from private tutoring and the ACT…read moretest prep. My son increased his ACT score 5 points after going through the test prep. He just completed his first year at the University of Arkansas and did great. My soon to be senior in high school daughter, received Physics tutoring and after a few sessions had an "Aha moment," she got it! Her tutor was patient and funny -- she needed both attributes. She is currently going through the ACT test prep and will take the ACT in October (fingers crossed). Alex has been wonderful to work with, flexible, accommodating and encouraging to my kids. I highly recommend Studyology! Forgot to add -- my daughter also loves the snack bar and the chill vibe of the place.

Studyology offers so many great services. The college app workshop is very flexible to accomodate…read morebusy schedules. Tutors are dedicated and really good too!!

Highly recommended!! I have seen the confidence of my daughter increase dramatically ever since she…read morestudied at Mathnasium. She has recently passed the Credit by Exam for both Geometry and Algebra 2 this summer thanks to Mathnasium. I could not be more grateful! Mathnasium has definitely been the most useful as it helped her build her math foundations with their curriculum. Excellent and very knowledgeable staff as well! My daughter has greatly benefited from the services offered. I highly recommend Mathnasium for any student looking to improve test scores or school grades.

Mathnasium of Bedford-Colleyville off of Glade has been life-changing for our kids! Qualified…read morestaff and the owner is so helpful! Highly recommend! Also conveniently located!

My first time at head of the class I did the SAT prep class, which helped raise my score 200…read morepoints. Head of the Class helped me throughout the college application process and the essays that came in hand. With their help I am now at Ohio State with a scholarship that covers all my tuition, and I came back for help with my nursing school essays. If you are looking for a place to help with everything college/tutoring this is the place!

Lynn and the various tutors @ HOTC are fantastic!! I have gone for my ACT/college applications and…read moremath including my college level courses

Went for my daughters band competition last Saturday afternoon. The campus is huge for a small…read moreschool and they did a great job of hosting. Plenty of food available, the layout was nice.

Our experience with upper school has been a mix of good & bad. There was very little bullying…read more Everyone has their own cliques but keep to themselves. Parent groups try to make families feel welcome. My biggest complaint is their program for kids with learning issues. There is an additional $4500 charge for a learning program, which is a testing center & the same study hall everyone else gets for free. There are so many kids in that class that need help, it is difficult to get assistance. There is little parent contact when there are academic issues. There are O accommodations, which we found out the day before school started. It is egregious to allow anyone in for $4500 and then leave them to sink or swim. As a private school with a "dedicated program" they have an opportunity to help kids with learning issues, but we were made to feel like a bother. They could really make a difference if they would put some additional measures in place & hire teachers that cared.