I used Mathis many times over the past 10 years, but they have recently lost my business due to bad customer service and high prices. I will not use them or recommend them anymore.
The list of work I've employed Mathis includes two gutter projects, a gutter repair, gutter cleaning and some roof work. I've also referred them numerous times.
What I have noticed over the years as they've grown and expanded is that there is less of a personal customer service than before. The owner, John, used to do estimates and would even be onsite during projects, but more recently they are using "estimators", aka sales guys, to do all the quotes and interface with customers. I've also noticed a lag in response time between when a request or question is asked of the receptionist, and when they call you back. On one project, they subcontracted the crew, and there was so much miscommunication between the sales guy, the customer (me) and the crew, that mistakes were made, and the final invoice was marked up $300 more than the estimate.
Cost wise, they are on the higher end for gutter and roofs. For example - i received 3 quotes for a job, and they came in the highest of the 3. When I mentioned this to the sales person, he immediately offered a cheaper price - $300 off the original estimate. While this is helpful, I'd rather have gotten the "real" price up front. This is the cost of having sales people working on commissions.
The last project (last straw!) they quoted me went awry. The workers didn't show when they were supposed to, the sales guy stopped answering my calls, and they re-quoted the job twice in the span of a conversation to get me to employ them. It felt like I was negotiating a used car! I went elsewhere, and the exact same work ended up costing me $450 less than the final Mathis quote.
Summary:
Pros: full product offering, good products, established vendor.
Cons: poor customer service, slow response times, pricey. No benefit of having been a loyal customer.
I had continued to go with them out of familiarity, but the price increases and customer service have forced me to look for other vendors. read more