I came here for a state inspection for a used car I just bought locally. There was no one in the office, so I waited. About 15 minutes later a man comes in and just stares at me without saying a word. Finally, I said, I am here for an inspection. The man says, "Where's your insurance". I had it pulled up on my phone and when I went to show it to him he grabs my phone and heads out the door with my phone without saying a word. I followed him of course. He takes my phone to some other man and then comes back and asks for my keys and heads out. After about an hour and a half of sitting in the empty office, he comes back and takes about another hour to write out my report, all in complete silence. Finally, I pay and he hands me my report and I head out the door thinking all was well. I get in my car and go to take pictures of the report to send to the dealer I bought the car from so he can transfer the title. That is when I notice that my car had failed! The guy do not even tell me my car had failed the inspection because of the window tinting. So I head back in and ask him if the car failed to which he said, "Yes". I just stood there kind of shocked at the complete lack of interest in communicating with me. In three hours the guy had said a total of four words.
I asked him what I needed to do to get the car to pass and he just stared at me with a blank stare. After much pressing, he finally said that if I got the problem fixed, to bring the car back and they would pass it without the need to reinspect it. So I left to find a window tinting place to get the tint stripped off. By the time I got this done, it was after hours, so had to wait until the next day to go back in.
The next day I took the car back, and again, there was no one in the office. After a good wait, the same non-talking guy comes in and I show him the receipt from the professional Tint company that the tint had been removed. The guy again just stares at me. Finally, he says, "It is raining. We cannot do the inspection in the rain." I reminded him that he said that it would not be re-inspected if I proved the tint was removed. Then he says, "My manager is not here. He is on a call in Corpus." I told him that I was from out of town and I needed to get this done today and again he just stares at me and says nothing. I sat down in the lobby and we both sat there in silence for 20 minutes. Finally, I reminded him again of what he said the day before and asked if he could call his manager and tell him that I have a receipt for the professional removal of the tint. The guy said that he did not know how to the inspection system and that he was not authorized. So we sat in silence some more. Finally, I got up to leave and as I walked outside and I see the manager pull up. So, I think, "Oh good, now I can get this done". So I go back inside and sit down expecting the problem to get solved.
After an hour, the manager finally comes in to tell me that the actual inspector is the tow truck driver and is in Three Rivers at an accident scene and that the inspection cannot be done due to the rain. I was like, "What do you mean,? There is no need to do an inspection. It has already passed everything except the window tint and I have proof that has been fixed. Then the manager says that he also does not know how to use the inspection system and the inspector is out on a call.
That is when I lost it. I was like, "Listen to me. I do not live in this freaking town. I came here to buy a car, and after I bought the car, the car dealer tells me I have to get it inspected so he can transfer the title. I come here to your shop and Mr. Worst customer service rep on earth, who evidently is a mute, hands me an inspection report and never even bothers to tell me the car did not pass. I had to figure that out all on my own. Then he tells me that if I get fixed, I can come back and you can amend the report. I have been in your damn shop for three hours now and you are telling me to come back tomorrow? Really? I don't live here and I am not coming back tomorrow. I have done what you asked. So find a way to get me the report! I am not leaving this office until you do!!!.
This place is run by a bunch of clowns. They have a sign that says that they offer inspections and the hours they are available. But evidently, the only person who knows anything in this shop is the inspector and he is doing everything, including driving the tow truck!
I have never seen such a bunch of incompetent people in my life. Not only are they incompetent, they have zero desire to try to be decent people and even communicate with customers. read more
