The staff was amazing. They were very informative and made suggestions on what was needed Our bike…read morewas repaired and was ready when promised I would definitely recommend them to others. Their prices were very good.

Stop selling me service I don't need, stop being cheap. The pushy salesmen need to stop coming off…read moreas desperate. The corporate culture here by Mike Tenbusch needs a refresh.

Called to get information about tuning up an old mountain bike. Great customer service! Will be…read morevisiting soon.

i brought in my bike because the chain got jammed while i was moving. My g son (2) lost it and we…read morehad to wait in the car. they fixed it and loaded it in the car for me and did not charge me. i will be a customer for life.

Fantastic experience after a frustrating experience with a noisy motor. Chris went above and beyond…read moreto deal with Lectric's service people and then repairs well beyond the basic wheel replacements. This shop will be my only option for all my bike needs in the future.

I love this place. The staff went above and beyond to make sure we were happy and got our bikes in…read morea timely manner.

I have came by two times as of lately while I venture into cycling and learning about fits and…read morebikes. Matthew has been one of the greatest people to talk to regarding just about anything on a bike. He's very thorough and explaining what would best work for me and suit me specifically while being very inviting into the sport. I would highly recommend anybody come out here and talk to Matthew as he's extremely knowledgeable and really knows what he's doing when it comes to cycling. I didn't expect to be met with such positivity, especially in a place where I would be worried about sales being pushed down my throat and met with the complete opposite. Their level of customer service is beyond exceptional, and I know that I'll be shopping with them indefinitely.

Friendly and knowledgeable, they want to take care of your needs on spot if at all possible.read more

I was gifted an adult tricycle that needed to be assembled. I assembled it myself, but had trouble…read morewith some parts. I contacted Cadence Cyclery to come out to fix the chain and brakes. Damon exceeded my expectations! Not only did he make sure my trike was ready, he replaced a tire that had a busted inner tube, at no cost to me. He took his time to make sure all parts were working. I couldn't be more pleased. His prices were also reasonable. I would definitely recommend using their mobile service. I didn't have to worry about fitting my trike in the back of my truck, which would have been a hassle. Damon's mobile truck is like a mini bike shop on wheels. My dog and I have been riding around the neighborhood in our new ride!!

Terrible customer service. I put a bicycle in for a tuneup and it required some new parts as well…read more I received a phone call and a text stating the bike was ready. So I went to pick the bike up, was told it was good to go, paid the $500 + bill, and only after I paid did they tell me the bike was unsafe to ride. They waited until after I paid to let me know my bike is unsafe to ride. There was a pre existing crack in the frame that I was not aware of. It is very seedy to knowingly let a customer pay for something they know to be unsafe. I tried to see if we could work out a deal to where I paid for the parts put onto the bike, or for any kind of resolution, knowing they did work on the bike. But, I was told it was not their problem. Per the owner's response: "The crack was found after the work was completed." Let that sink in. I paid for a "New Bike Feel" tune up package and the first thing of that service is (per Cadence's Website) a "Full bicycle strip down & overhaul of the frame (includes bottom bracket, hubs, & headset)." The location of the large crack was down on the bottom bracket. The second the front chain ring was pulled to service the frame and bottom bracket, the mechanic could clearly see the gouge and crack, work should have ceased on an unsafe frame, and I as the owner of the frame should have been notified in order to either approve any continued work, or to tell them not to waste their time servicing an unsafe bike I can no longer ride. However, we are being told the crack was found AFTER the work was completed. This tells me that one of three things has occurred: 1) At best the mechanic is inept and missed a clear safety concern while he was working on the bike (what else has been missed while servicing the community's bicycles?) 2) That they did not deliver on their promise to service the frame and bottom bracket and that is why the crack was missed until after the other parts were installed on the bike. Either way, they happily and greedily took my money. 3) This was an intentional act and they weaponized ignorance for a money grab by a seedy and greedy shop owner. Anytime I have dropped something off at a mechanic, whether it be a bicycle, my car, or even my lawnmower, the second a safety concern was found, I was notified of the matter for it to be addressed. I've even been told by mechanics that they will not work on my truck because it is too old, too worn out, and flat out too unsafe. I can respect that because it was honest and the shop was not going to let me waste my money. I paid for the work done because it was right and moved onto a new vehicle. However, here we have a shop that will either miss something completely and claim ignorance. Or, we have a shop that willfully and intentionally wastes your money knowing that they are working on an unsafe product you should not use. The shop claimed they called me (which is technically true), but I have a text stating the bike is ready for pickup and voicemail stating the same thing. Even when I was standing at the cash register, chatting with the sales associate, money in hand, I was not made aware of the issue. At no time was I made aware of the safety concerns until AFTER they wasted and took my money. One way or another, Cadence made a mistake and refused to own up to that mistake. This shop seems to only care about an issue AFTER they waste your hard earned money. I recommend everyone steers clear of Seedy Greedy Cadence Cyclery. edit 1) including a picture of the crack that was missed until after

I have a mountain bike I ride around town. I came here when my front tire needed replaced. They…read moretold me what repairs I needed, made suggestions, & were informative about my options. The workers are crazy knowledgeable about all things bikes, but they're approachable & down to earth about it. The space is well laid out, you can watch them fixing bikes & it has that perfect local vibe. If you need anything from high-end speed bikes to bike locks & accessories, I recommend this place.

These guys spent about a half hour picking thorns out of my tire before they put in a new tube…read moreCharged me a good price Very decent people, highly recommend Ps coffee shop in the same building is excellent

This bike shop is absolutely stellar. My wife and I have frequented another bike shop for years but…read morethey didn't carry any bike models for our particular use case within our narrow price point. I was calling around to other shops to see what offerings were available and I was surprised to see this shop listed so close to us because I had never seen it before (they have no sign on the shop, it is just painted on the windows). One of the owners, Chad, answered my call and talked to me about some options I might consider. He was very kind and took several minutes answering my questions. When we visited the shop, we were able to continue our conversation right where we left off. Chad spent a great amount of time talking through specifics and asking a lot of questions about our use cases. We talked about places we ride locally and places we ride when we travel. He would always ask how much detail we wanted in answers to questions and would very patiently break down every facet on every bike we asked about with no signs of hurry or being rushed. When we finally settled on a model, they didn't have any on hand but they ordered them for us on a reasonable down payment. I also want to highlight the fact that he was perfectly fine with us thinking on it and coming back, there was no pressure to purchase that day. When the bikes came in, we scheduled a time for a fitting. Sarah, the other owner, took time adjusting every bit of the bike fit to our exact specs and Chad spent a great deal of time working on our suspension while also talking us through how to make adjustments on our own. Their attention to detail was incredible and they even took time to cut handlebars and find a more suitable saddle for my wife during her fitting. On our first outing on the new bikes, I made a silly mistake and kinked my dropper post cable. When I brought it back to the shop the next day, the mechanic Andrew dropped what he was doing and fixed it while I was there. Every interaction with the staff here has been amazing. They are genuinely good humans who love bikes and care about their customers. I cannot recommend them enough.

I have been to Neighborhood Bicycles several times, but my most recent visit solidified this five…read morestar review. My bike had a leak in the brakes, so I took it in for them to look at. They were able to use the existing break line for the repair, saving me from having to buy a new line, and had it back to me the next business day. When I got my bike back, it was spotless. Not only did they fix my issue, they cleaned and maintained my bike free of charge. That's all great, but my favorite thing about the shop is the atmosphere. The workers always seem enthusiastic about answering my cycling questions, regardless of whether I end up buying something or not. I truly cannot recommend Neighborhood Bicycles enough!!

Service is outstanding. Turn around on my Trek for complete…read moreoverhaul was about a week. Price is reasonable.

These guys are great! I took two bikes in for service. My wife's Trek needed break repair and my…read moreMarin needed tires and tubes. Solid advice, products and service. Couldn't be happier with their recommendations and the results!

I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

Service was amazing ! Super friendly and extremely helpful ! I will definitely be coming backread more