I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

I bought a couch and loveseat set from here. Our salesman was very pleasant and patient with us as…read morewe explored options. Sale and setting up delivery was very easy to do. Delivery went smoothly and overall our furniture is still holding up, no issues.

This was always the place to go for fabrics. It was always well managed, well stocked and well lit…read more It's an absolute shame that the corporation filed for bankruptcy and now this store is closed permanently. But for the last ten years that my family shopped here, I give it Five Stars!

They didn't tell Me about the restocking fee until after my…read morepurchase. And then I couldn't return it or they couldn't void the transaction before I even left the store. There was nothing the manager there could do. Horrible service and horrible policy

I went to get my birthday blind box and the tall Hispanic with dark long straight hair was so rude…read moreto me, spoke to me like a a child when I asked a question and because I could not hear her because it was so loud she had the audacity to say "LIKE I SAID YOU PICK A BOX THAT IS $24.99 and anything more than that you pay the difference". So it threw me off and I left very uncomfortable and very low about myself. People please do better and find people who actually want to work.

New miniso store instalment in Chicago. The store is very bright somewhat hurtful to the eyes. Most…read moreof the food items are on the front of the store. Stuff toys in the back. There are also cutesy items like sanrio stuff and small amenities for your home.

Update: We received our new couch from Idea, and we absolutely love it. It's very spacious to fit…read moreeveryone comfortably, and it's an overall comfortable couch! As you can see by my second picture, our four legged child here agrees! I think it's safe to say he is the biggest fan of our new couch. He tested it out in stores (first picture) when we shopped (which they were more than welcoming to have him in as a little customer) and loves it even more now that it's in our home and he can call it his. Stop by Idea for all your furniture needs! We couldn't be happier and you definitely won't be disappointed :)

Idea has some really interesting and unique furniture designs - if you like a sleek, European…read moreaesthetic or are short on space this place is worth checking out. The showroom has a good amount of items to consider but know that there are also catalogs with tons of other choices if you don't see what you want. Most items get ordered from Poland so be prepared to wait 8-12 weeks in some cases. There are lots of different levels of quality and price points - that said, I thought prices were pretty reasonable. One thing I especially liked is that their items do not contain added chemical flame retardants - it's not required in Europe and the chemical off gassing is bad for you (trust me on this one, I work in the industry). Anyway, the staff here is super nice and not pushy at all. If you have a minute, let them explain/show you features that night not be apparent at first glance. A lot of items have hidden storage, sleepers or adjust in ways that typical American furniture doesn't. We're considering a bedroom set up from them and I seriously covet one if the rugs they have. I'll be back.

London is a passionate individual who has a great deal of experience with interior design. Her…read moreexperience is not as important as her vision and ability to turn your vision into your dream! I am completely satisfied and hope you will also feel the same way after she works her magic!

Huge selection of authentic quality furniture from around mid century. Kind staff too.read more

I am such a fan of this store!! Just look at their products and you'll understand what I am talking…read moreabout. It's one of the largest furniture warehouses in north America, and the pieces they carry speak for themselves. MCM dominates, but there is vintage, modern, and more. In general, you know you are getting a quality product when you shop from Modern Hill. I would buy the entire warehouse if I could :) - Kashew team

Definitely a bigger one than the one in Niles and have more selections. I often find it more…read moreorderly and organized. I found the large wood buttons in dark stain, need to replenish as I took the last one lol

This Hobby Lobby is located on the upstairs floor of the HIP. It has its own entrance, which makes…read moreparking and entering much more convenient. My main focus when shopping here is to find home/seasonal decor and they usually run great sales. I find the decor to be more reasonably priced than Michael's. My only complaint is that I have personally witnessed the managerial staff on more than one occasion talk down to their employees. One of the cashiers was so upset with how she was spoken to that she started asking customers if they could please let the manager on duty know that it's not okay to speak with staff like that, in front of customers or otherwise. Managerial staff should get some training on how to speak with and support employees in situations, instead of talking down to and ridiculing them.