I scheduled them to clean my fireplace chimney. I was clear I had one fireplace and one with an…read moreinsert. When they came out they said they did not have time to clean the one with an insert and would need to schedule. After several calls I spoke with someone. They said they verified the information they had was correct and did not know why the crew did not have time to finish the job. They said they would re-schedule and call back. I did receive a call but was on the phone and could not answer it. I have called a total of 10 times today and no answer. I left messages and calls have not been returned. I was also told I would receive a confirmation email. No email has been received. I would like them to complete the work but may need to contact another company.

Supposedly they cleaned our stovepipe from our wood stove. They didn't go up on the house like…read moreprevious companies and said they could clean it from inside. Well, several months later when we need heat again, our house fills with smoke. They won't answer calls. They returned one and said they would contact a technician and call us right back. Nope. Three very cold days later still no information. I didn't check reviews before using them. Now I'm going to be out more money to have what they did fixed by someone else. Maybe I can sue them for the cost?

Frank (owner) answered the phone and came to the house within the hour to clear a stuck damper. He…read morewas efficient, clean, and really knows "all about" your fireplace/chimney, etc. It's so refreshing to actually talk to someone (no text or email requested), and have the issue resolved so quickly. Highly recommend this business!

I called Frank because my chimney hadn't been cleaned in 2 years and has a crack in the back that I…read morewanted a professional to look at. He cleaned the chimney and thankfully gave it a clean bill of health. He took the time to explain his reasoning and gave me some advice for keeping it clean going into the future. He also left me with a sheet explaining the anatomy of the entire fireplace and chimney, and his inspection notes. I booked Frank because of his great Yelp reviews and wasn't disappointed.

Super nice workers and office/admin staff. Very helpful and happy to explain pros/cons of different…read moreoptions. Honest. Rapid response to service request and transparent about costs. Excellent service at a reasonable cost.

they were here on time. They called me or texted me 30 minutes before. And Sean's work is beautiful.read more

Excellent experience- would rehire! We needed a service on our fireplace after moving into a new…read morehome, and he did a thorough clean and safety assessment.

Punctual, knowledgeable, honest, and a great value. We had our chimney swept and inspected, after…read morethe inspection we were given a health report and suggestions for future services.

Family Chimney repair is top notch. They did a partial rebuild of my chimney from the roofline up…read more They came out within days. The work they did is fantastic. I was very pleased with the bid. They had a very clear contract and filled it completely. Every single person I dealt with was kind and friendly. I won't hesitate to recommend them.

My chimney was falling apart, the roofers were afraid to touch it. Family Chimney came out and…read morerebuilt the chimney with immaculate precision! A few weeks later I ran into an issue with the damper, and the owner himself came out and diligently worked on the issue until it was solved. Excellent business, highly recommend!

The form used by Kurtis would not print. It also needs explanation to understand what needs to be…read moredone. It is useless to the consumer. It took days for him to make printable and send it to my email. The bill for the inspection was $475 and when I asked what should be done I was told I would need another inspection. Costing $900. What Kurtis called a level 2 inspection. His advice was to tear down the chimney and rebuild because it had been painted. I called out three other companies who said clean it, rebuild the crown, put new caps and it will be fully functional. I would never use this company.

Adam's chimney does amazing work. We had an old fireplace that didn't draft at all so we couldn't…read moreuse it. They replaced the liner and put a new cap on and now we can have a fire anytime. We are so glad we found this company and felt like they went out of their way to make sure we had a safe properly working fireplace.

Overall we were pleased with our experience with Bridgetown, however a few things took away from…read morethe best possible experience. +Very competitive pricing +Pleased with quality of work done -Final result looks great -Contractors left red chimney bricks dirty and did not clean -Contractors dug holes for scaffolding and did not repair -Contractors sprayed windows with debris from service and did not clean

Bridgetown masonry built this stunning brick fireplace over our existing fireplace. We are amazed…read moreevery day we look at it. Truly stunning and an amazing transformation. Can't say enough good things about these guys

Quick, professional, friendly, affordable. Would recommend to family and friends if looking for a…read morereliable service.

I really wanted to like these guys. Communication was good and they were confident in their work. I…read morehad two chimneys cleaned, new caps with screens, and masonry repair on the top of one of the chimneys. During a wind storm one of the caps blew off. I called the company to see if they warrantied it and was told that weather was not their problem. Funny, because after the guy was done installing everything I specifically asked if one of these blew off there was any warranty, and was told everything was covered for one year. No offer to reattach was made, so I had someone else look at it. Found the chimney cap was only glued on and not attached with any hardware at all. The sealant was cooked by the heat and just let go. Not only that, the cap was the wrong style. Nothing fit inside or outside of the chimney pipe, it merely rested flat on the top and was slathered in a massive amount of black sealant. I was told that obviously this could never have been expected to last through the heat of use or any wind. A correct diameter one was found quickly and clamped in place. I don't understand why they couldn't have just told me they didn't have a proper cap instead of wasting my money.

These guys did a pretty good job. Responsive and the work seems like it was high-quality. They…read morestayed in communication and the final result was as expected, and I have pretty high standards. Good value.

They did a rebuild in my chimney, and they have an amazing job!…read more Very professional and nice people

Great service, clean, friendly and professional chimney cleaning and inspection. Competitive cost.read more

Revising my previous one star review to four stars. There…read morewere some communication issues. They showed up a few days late and at a different time but once on the job they were thorough, pleasant and competitively priced. They did a good job. (Also, we're in PDX, not SF as listed.)