Jim saved our butts! We overheated and broke down in the middle of a long road trip. We got towed…read moreto Gray's Jim squeezed us in even though he was extremely busy. He was very nice and understanding and best of all got our car fixed. Our vacation could've been ruined but instead it's still gonna be awesome.

I was stuck in Rufus Oregon on Labor Day weekend when my wheel barring in my F250 started grumbling…read moreon our trip back to California. I was able to get the part from Auto Zone in The Dalles. I left messages at a few repair shops in the area and Jim the owner of Grays automotive was the only one to return my call Tuesday morning. He agreed to get me in so I could get back on the road. He found that it was both front wheel barrings that were bad. He was able to find another one in another town and talked Auto Zone to deliver in less than an hour. Jim's professionalism shined through and his price was a lot less than I thought it would be. Jim thank you for getting me back on the road!!

I took my Ford F250 diesel there. They claimed there were no codes and therefore they couldn't…read moreidentify a problem. They charged me $75 and away I went. I went online to research and saw right off you need a particular code reader (OBD2) for the ford truck. I purchased one and two days later read over 20 codes on my truck. I ended up spending over $4k because after diagnoses from a diesel shop near Portland found contaminated fuel, bad and two sensors. These guys don't know jack about diesels or they are scammers.

Great service, great people. Everyone is nice. I would recommend it at % they do a good Job…read moreworking on my tow truck and all the vehicles I take to them

Great place to take your vehicle. Reasonable, honest, and reliable. I took my 2012 Toyota to them…read more It had 160,000 miles on it 4L engine was losing power pulling the hills, and was getting poor gas mileage. They soon figured out the problem and had to wait a day to obtain the necessary part. But once they had it, they went to work on it right away and got it fixed. It runs like it is brand new, couldn't be happier. This is my go-to place from now on.

This shop absolutely saved me after I got stranded and needed a few repairs. They got me in…read morequickly, showed me exactly what needed to be replaced, and had everything fixed faster than I expected. I would absolutely recommend this place to anyone. If I could give 10 stars, I would! Umberto, the owner, is fantastic. It was also really special to see him teaching his sons as he worked, passing along his knowledge and skills. Honest, efficient, and genuinely good people. A great shop all around!

My girlfriend & I ended up here after searching everywhere on Labor Day for a tire shop. I had a…read moreflat, indicating something had pierced my tire. I was able to get the spare on, but apparently the gentleman that assisted me at the site I came from put it on wrong!!!!! The older gentleman at Ortigoza educated me & even said I would've been better off putting it on myself lol. Him, and I presume his sons, were able to get the spare off, located a piece of metal in my tire, removed it, patched it up, and put my original tire back on!! The price was very reasonable, as well. They really saved our lives that morning. Muchos gracias!!!!

We had our Equinox worked on in February. The problem was identified and parts were ordered after…read moreconsulting with us. We were very pleased with the work completed, the communication to us informed and the price! Nice guys to work with and will be back, if needed! Thank you!

Happy to give a shout out to Taylor Automotive. They're crazy-busy but when my Dad's truck started…read morehaving a low speed 'catch' in the steering they fit it in *that day* to make sure it couldn't grow into an at-speed 'stuck'. They were friendly and immediately came to look at it when Dad got there. 15 minutes later the issue had been identified, fixed, and he was back on the road. With an experience like that it's easy to recommend them. 100%.

Wonderful people providing excellent service and repair for your automotive needs. I have been…read moregoing here for 15 years and I've always been treated well and fair. Take your vehicle here for service and repair.

Honestly, if I could leave a review with a negative star I would. That is what these people…read moredeserve. My experience extended over two visits. First visit: I recently moved from Portland to Cascade Locks to be closer to my mother who is having some health issues. So, I needed another mechanic for my car. I saw that this shop got good reviews so when I thought my rear axle seal was leaking, I took it to them. It turns out my front axle seal was leaking and they said my air conditioning was leaking as well. I told them to check out the air conditioning but my priority was the axle seal. Well, they started on the air conditioning. I kept calling for updates on what was going on because they have no communication skills. They were going to charge me 800.00 for the air conditioning so I had them stop, because they hadn't even gotten to the axle seal yet. I paid them for what they had done already. I bought the sensor and the manifold and gauges for recharging the system and the coolant, which came to 100.00 and did that myself. Second visit: Melissa sent me a text that they would do the axle seal for a reasonable amount so I set the appointment for July 3rd, which she agreed to in the text. The morning of the appointment my mother had a medical emergency so at 1 am I went to Hood River. I got back home about 3 am and got an hours sleep, so I could make the appointment. My wife had taken the day off work to take me back home after I dropped the car off. I go to the shop and it is dark, no one is there and there is no notice on the door. Another customer was waiting as well and said the shop decided to take that day off. I could not believe it. No effort to contact me to reschedule, nothing. After I had made an appointment and rearranged my life, they decide to effectively tell me they don't need my business. They must have an incredible established customer base because from this treatment it seems they do not need any more customers. Well, they lost this one. I could not believe the lack of empathy, human decency or professionalism. Each person is said to influence 100 people in their social circle, I will make sure I tell everyone I can not to use this shop.

Devin did me right when no one else would take the time to drive my car to diagnose the issue Devin…read moredrove the car and was able to identify the issue and the car if fixed now after a year of run around false diagnosis from others.

Love these guys. Always happy to help and answer questions. Super fast and very reasonably priced…read more Lost all respect for the big chain stores years ago. So happy to have this local family store in our town.

On August 27, 2026, while travelling from Washington to California with my wife and our two dogs…read morethe thing you fear the most on a long road trip, a warning light goes on in the car about a engine/battery issue. After some quick diagnostic support from the local Auto Zone we knew it was the alternator. After a few tries to find someone who would be able to fix our problem, we were lucky enough to get Emtech to help us. They were amazing and so helpful. The fact that we were dropping in out of the blue with no appointment, in crisis with no warning, and yet they not only agreed to help but got it done in a timely manner. As an added bonus they did it all for a reasonable cost allowing us to get back on the road to California. I cannot say enough positive things about Emtech!!

EXCELLENT customer service!!! We were traveling, towing a trailer & lost our serpentine drive belt…read moreon I-84. Managed to limp into The Dalles. Called 4 places that couldn't work us in for weeks. Our 5th call was to Emtech. Not only did they work us in, they had things repaired & us back on the road in 2 hours! They were pleasant, professional, joking, had us comfortable during a stressful family vacation. Also, the price was very reasonable. So thankful they were willing to work with us & help! Highly recommend these folks!​