I booked 321 Maids for a move-out cleaning totaling $436 because I needed the home cleaned to…read moremove-out standards and wanted to protect my security deposit. I specifically explained how important it was for me to get my deposit back and even asked the cleaner to please try her best because of how stressful the move-out process already was. Unfortunately, after the cleaning was completed, I found multiple areas throughout the home that were still incomplete, including buildup in the shower, dirt/debris in the refrigerator area, dirty baseboards and corners, areas that were not properly vacuumed, a toilet bowl that was still dirty, and a microwave that had not been properly wiped down. Kitchen surfaces and detailing also did not appear cleaned to the standard advertised in their move-out cleaning checklist. I've attached photos for reference. I contacted the company immediately and provided documentation. While they did attempt to send the cleaner back, I had already informed both the office and the cleaner that I had a strict deadline to return the keys to avoid additional move-out charges. The cleaner ultimately arrived after that timeframe, and I could not remain at the property longer due to my lease obligations. I also still had to complete additional cleaning myself afterward. I also want to clarify that I never confirmed the issues were fully resolved. I communicated multiple remaining concerns and had already informed both the office and the cleaner that I had a strict move-out deadline to return the keys. Because the cleaner arrived after that timeframe, I could not remain at the property long enough to reinspect or wait for additional cleaning to be completed. I appreciate that they initially responded and offered a 20% refund, but I personally did not feel that adequately reflected the extent of the incomplete work documented immediately after the service. After I continued attempting to discuss the matter and explain my concerns, communication eventually stopped. I would strongly recommend future customers thoroughly inspect the property before assuming a move-out clean has been fully completed.

AVOID 321 MAIDS AT ALL COSTS!!…read more I don't know what they did for 8 hours but it sure wasn't cleaning. They offered to "touch up" Monday but it's too late. This is not a touch up.it looks like they grabbed a paper towel and wiped some surfaces and poorly at that. I now have to clean everything myself before unloading my truck. They are now unresponsive and refuse to refund almost 500 dollars or services not rendered. Bathrooms, toilets, fans, windows and window sills, cobwebs, distugusting tile. All dirty. Noticed they left the freezer stayed open and leaked everywhere. Update: I poured a little bit of odoban on one section and dried it up with a paper and you could see a night and day difference in the floor. Emailed this with no response. Good evening, I have communicated many pictures and texts regarding the services I paid for. 1. Services requested and paid for: Deep Cleaning Move in. Including windows. I am demanding a full refund due to the following. Floors are disgusting. I passed over one area with odoban and the difference was notably night and day. The mop was disgusting. This clearly indicates the floor was either not cleaned or cleaned properly. Not constituting a "deep clean". Freezer door left open and leaking all over floor. Oven not cleaned. A paper towel removed the grime from the oven door. Window sills dusty. Clearly showing not even a cloth was passed. Ceiling fans dusty Bathrooms and toilets dirty. Bathroom tiles disgusting. Both toilets have rings which shows they were not cleaned. One toilet has some blue gunk on the inside that not even flushes help remove. Cobb webs under cabinets and behind toilet Refrigerator has filth around the door It is obvious the house was not cleaned much less "deep cleaned". Especially considering that this was a move in clean, I should have been able to unload my truck directly into the house. Instead, I had to purchase cleaning supplies, stop my move in process and spend hours cleaning the home to be able to move in. This in turn has also cost me an extra day with moving equipment as I was unable to unload into a professionally cleaned home. Not only has your company cost me extra time but also extra money, effort and an enormous amount of stress thus impacting my mental health. Having a maid come back AFTER a move in has already occurred completely defeats the purpose of paying nearly $500 in move in deep cleaning services. I was only contacted once in the morning and once after you supposedly cleaned. Your company did not provide any feedback if any issues arose. I expect a full refund as the services were not performed. I have provided many pictures via text. If a refund is not provided, I fully intend to submit this letter along with pictures to my credit card company for dispute and continue to take to court. This was by far the most unprofessional service received. Your company even stopped responding to my messages. @321maids #spacecoast #cocoabeach #daytonabeach #daytona #orlando #merritisland #viera #airbnb #homecleaning #centralfl #volusiacounty #brevardcounty #orangecounty @321-maids.com

This crew was absolutely phenomenal! They were able to transform our newly purchased home from a…read morenicotine scented dingy house to a bright and shiny one to be proud of! The house looks completely different once they went through it! Very happy with their service. Can't wait to have them come out for a regular housekeeping services!

Bright and Shiny has been my go to housekeeping company for all my vacation rentals and personal…read moreresidence for 4 year now. Marina and her staff do an exceptional job every time. They are very professional and punctual. The final product is always perfection! I highly recommend them for any of your house keeping needs. A rare and true 5 star company.

Patty and her team are awesome to work with! I've used them on a few occasions when moving in/out…read moreand preparing a rental for market. They always do an excellent job, and clearly communicate pricing, what will be covered, etc. in advance. Prices are very reasonable and the result is always perfect. Highly recommend them if you are looking for professional cleaning!

I met one of the cleaners while walking my dogs. She said they would like to clean for me after…read morework. The house cleaner gave me her card with her cell number. A few days later, I contacted her to ask about cleaning our home. Two texts later, Savannah (the housekeeper) said ok. Iasked her if we could pay her with a check. Savannah confirms she and another cleaner will be at our home at said date and time. About 4 hours prior to said date and time, Savannah texts my wife's phone and asks if today is still ok to clean. After texting back and forth, just hours before she is supposed to clean, she says "I'm NOT going to clean for less than $5.00 an hour more than I make..." We said we would pay the two of them $40.00 an hour:$20.00 for each and we always tip very well. For example, we gave $40.00 to a gentleman the other day who delivered a new sofa to our home. She also says that they won't take a check. I say, ok, no problem. THEN: she texts, "how many homes do you have"? Huh??? I say "one" that we rent on a monthly or weekly basis (we get $5k a month, so NOT a cheesy home). Savannah texts, "I only will clean if you have 5 condos." I think, "who has 5 condos? Not me! Of course, she didn't have the courage to answer my phone call or show up just hours before she was supposed to. Do yourself a favor and call another company. She's one flaky and totally unreliable house cleaner! Anyway, I text her and ask her what her rate is. She never responds. She may clean well, but she is flaky and not to be trusted that she'

Brielle was fantastic! She was always very nice and did excellent work. Very reasonable prices and…read morevery flexible.

I had a last minute request due to an injury and was so thankful that Brielle could come out and…read moreclean for me. She was quick to respond through yelp, arrived on time, and did a great job. I really just wanted my tile floors vacuumed and mopped, but she also cleaned our shower for us (which honestly needed it-but wasn't a high priority for the week). She was here roughly a hour and a half, and it was $100.00. I threw in some extra though since I literally reached out the day prior. Top notch service and she is friendly, i absolutely recommend! Thank you Brielle!

Office cleaning for our company! The office always looked nice, clean carpets, clean bathrooms and…read morealways smelled fresh. Definitely recommend!

Two angels arrived at my door this morning to clean my home which had been untouched for a month…read moredue to surgery. They did an outstanding job and exceeded my expectations. Very fair price for the details they addressed.

I highly recommend TLC Cleaning Services! Tracy did an amazing job cleaning my home. She was…read moreprofessional, friendly, and incredibly thorough. She paid attention to every detail, leaving my house spotless and smelling fresh. It's clear that she takes pride in her work and genuinely cares about providing excellent service. Walking into such a clean home was such a great feeling. If you're looking for someone dependable who goes above and beyond, ask for Tracy at TLC Cleaning Services. I will definitely be using them again and recommending them to my family and friends!

I have been using Brevard Home Cleaning for about three years now. Admittedly, I'm pretty…read moreparticular, with high expectations. That said, I love their service! Ericarla is always responsive! They are flexible with schedule when I need them to be due to out of town guests or parties. And the cleaning job is awesome! I would say this is as close as I'm going to get to having someone do as good a job as I would. The thing that inspired me to post a review after three years is that I just went to feed my dogs and I found that the team member who cleaned my house not only filled my dogs water dish yesterday, but she washed it first. Not only is she an amazing cleaner. But she is sweet to the dogs and ever so polite to me. I can't recommend them enough! Brevard Home Cleaning was a great find!

What a wonderful experience. We were not happy with our previous housecleaning service, so we gave…read moreBrevard House Cleaning a try. On their first visit, the team (of 3? 4?) taped a full 8 hours. They even pulled out our appliances (refrigerator, washer, dryer) and cleaned behind them. When they were done, the house (3,600 sq. Feet) was cleaner than it has EVER been before. Now, a team of 2 come out every other week, and do a full cleaning of our house in 2 - 3 hours. Highly recommended!

This awesome group came to do a complete window-washing of the house and surpassed even my highest…read moreexpectations! WOW. Highly recommend this very thorough and wonderful company!

Wow! What a treat. My home needed the deep clean and it looks and smells wonderful. It's a…read moregreat feeling to trust the people in my home. From meeting the owner right off the bat it put me at ease. I have never had to have my house cleaned before the accident. I sincerely appreciate the great job and kindness.