Very timely and very professional. Shannon explained everything he was doing and let me see the…read morecamera before and after the blockage was removed. Considering how quickly they came to the rescue, it was an incredibly reasonable price for exceptional service. THANK YOU for your informational help - I loved learning more about how the pipes work and how to better care for them. Highly recommend.

First off, in all fairness to Shannon, I had him do a job for me. I'd never used his service any…read moreother time. Shannon was okay with me the time he came by. He was informative, and knew his stuff. But today, this morning, when I called. a gentleman answered the phone. He came across as off putting, telling me to call back around ten, "You might catch up with him". When I asked him if I could set up an appointment. He just hung up on me. So, I won't be calling them again.

We had the Plumbing Dr (I believe Stephen) come to our third story apartment on a Tuesday to…read morereplace two valves. One week later I was contacted by the tenant on the first story saying there was water in her unit and that the second story neighbors were out of town so she wasn't sure if there was damage there as well. In a panic I called the Plumbing Dr back to see if they could send someone out to take a look and Philip came out within 10 minutes. He found a very small leak due to their team not tightening the valves correctly. A small leak that wasn't discovered for a week turned into a bigger problem. He fixed the issue quickly. He also determined that there was no damage to the second story unit. We hoped that the first floor unit would dry out with no problem but the tenant called again today saying it wasn't drying properly. I've called the Plumbing Dr a couple times now hoping they could send someone with equipment to expedite the drying process so the water does not ruin the floors, mold, etc with no response so far. This has been a disappointing experience only slightly improved by Philips amazing response time and speed to fix the issue. Update: Philip worked really hard with us and the first story tenant to move furniture, bring fans an dehumidifiers, and dry the water damage. I heard today that the water is dry and there is no lasting damage. Thank you Philip for saving us from a crisis!

Be prepared to feel cornered for $$$…read more They were polite and punctual. They correctly diagnosed and resolved the issue. However, their payment set up made me feel like I had been fleeced. We had bought an old house and they did our sewers line inspection in August 2025. They said everything looked great. After that we had someone refinish our basement and another contractor redo our kitchen while we were living out of state. We moved into the home in June 2026 and soon after had flooding issues in our newly finished basement. It was obvious from the sequence of events the main sewer line was clogged. We even called the city to check if there was a downstream issue and there wasn't. The plumber came and after several calls to his supervisor agreed it was an issue with the main line. He then held out a tiered system that we had to agree to ahead of time and only the top 2 tiers actually promised to resolve the issue with a comprehensive scope and treatment would be a little over $3000 and come with an 18months assurance (this was not the highest tier). I don't remember the details of the tier below since they said I was forbid from taking a picture of the tiers and payment options but it left ambiguity to whether it would completely resolve the issue. I asked if I could discuss with my husband who wasn't home and he said that was fine but if he left the site he would have to charge me just for coming out even if I wanted them to scope later. So I asked him to step out and discussed with my husband. We tried to clarify if there were diagnostic and pay options and we were told we had to pick a tier. We felt kind of stuck because if there was horrible damage and we didn't agree to the comprehensive package we could be in it for so much more money and it honestly wasn't clear what that process would even look like. I asked if it meant anything to the plumber that his company had said things looked good less than a year before and he said old pipes can develop scales quickly and they didn't guarantee things if we didn't select a tier that would guarantee it. So I agreed and gave him half the payment (about $1500). He gave me a carbon copy saying the gist of what that "tier" selection had promised. No other real contract, just a carbon copy sheet. The next day he showed up with 2 other guys and scoped and found a rag and a plastic bag stuffed in the drain. Not his fault, likely one of the 2 companies that were renovating. Can't prove who. But it cost us a little over $3000 to have a rag and bag removed from the drain because we were cornered and given worst case scenarios the day before. None of this is exactly dishonest, and I'm sure if the problem had been worse with needing our sewer descaled or something we'd be so thankful, but it feels insane that I spent $3000 on that. I also have some anxiety that I have no typed contract that guarantees the 18months of assurance nor exactly understand what that includes... I think people should just be prepared that they will be put in this situation if they call with a flooding issue and to understand how much cash they will part with.

Tried this family run business on a whim before checking reviews, and am glad that I did as I had a…read moregreat experience. Called their number and left my info. Shortly thereafter I received a call from the owner, John. It was 1pm on a Monday, and I told him I needed a hot water tank installed today. He said that he'd need to check it out first and that he'd be right there. Not more than 10 minutes later he was at my front door for a courtesy inspection and gave me a fair estimate. We agreed on the work and about an hour later, two of his plumbers arrived. They started draining my old tank and moving stuff out of the way for the new tank. 30 minutes into this a third plumber (Ron) showed up with the new tank and he took charge and finished the job quickly with the help of the other two. Very polite, on time, professional, and since they are local, were able to be onsite and working within about 70 minutes of my first phone call. That's pretty impressive. I would use them again, and ask for Ron.

John H. Lange Plumbing and Heating acted fast when a leak in the 25-year-old water tank was…read morediscovered yesterday at 1 p.m. John arrived later that afternoon to evaluate the situation. John showed such great care and concern about the situation that he called me later that night to see how much leaking was occurring. This morning Marie and her nephew showed up close to the expected time and finished the job of installing the water tank with the agreed upon price and below a competitor's price. Marie was also highly professional and told me that I could text her anytime with any questions that might arise. Would highly recommend this family-run business.

I have a Sewer Line Repair and Water Line Replacement Service Contract with HomeServe. After my…read morewater line was replaced under that contract in July 2019, there was some major settling in the yard, almost to the point where I thought there would be a sinkhole under the sidewalk. I called HomeServe (who also were great and responsive) who sent out Kramer & Sons to check the area, scope the sewer line to see if that was the issue, and to check to see if a water line leak was the cause. Holly at Kramer and Sons called me back and got things scheduled. She was efficient, knowledgeable, personable and funny! The good kind of funny. :-) She let me know what would happen and when. My scheduled window was 7:30-8:30am. Hurrah for small windows! At 7:28am I got an email letting me know that someone from Kramer & Sons was on their way. There was a live tracker that estimated their arrival time of 7:52am. The tracker seemed a bit off, looking like they were stuck in Springfield (there was bad traffic there), but they made it here by 8:02am. Juan and Reggie showed up and got right to work. After coordinating with HomeServe, they ran a video camera through the sewer line and found that it was not straight -- it had shifted up in one section by 1-2", causing a backup in the line. Additionally they found that the water line replacement backfill had not been done properly and was causing the depressions in my yard and sidewalk. Juan did a great job of walking me through all the issues and they are reporting their findings back to HomeServe. I was thrilled with the work they did and how they did it. Since this work was done under a service contract, I'm not sure how much it would have cost me out of pocket. But their communication and workmanship gave me a lot of trust in Kramer and Sons to the point where I'd call them again for an out-of-pocket job.

I'm very disappointed that I paid $1025.00 to replace my water regulator for low water pressure,…read morewhen it wasn't needed; due to the old water regulator reading the correct psi.

Schevan and his team remodeled our master bath and dressing room. They did excellent work, kept…read moreeverything clean as they went and at completion, and they finished ahead of schedule! The whole project (remove tub and sub-floor and install walk-in shower; install new tile throughout bathroom, new sinks, faucets and cabinets in bathroom and dressing room) took two weeks and two days (started February 12; completed February 27). You just can't beat that!

My go-to for any plumbing services. Purchased my first home a few months ago, a fixer upper, needed…read morethe whole plumbing system replaced, schevan quoted me a fair price and quick time frame for completion- I called around to other plumbers for their costs and none could come close to what Schevan estimated. Very clean, very professional! Lastly, while he was working one day in my house he saw I had a new stove delivered. He asked if I was going to install it myself-I told him no and that I hired a second service to come by to install it tomorrow. He told me to cancel on them-he installed my stove for free, saved me an installation fee of $120!! You definitely can't go wrong with Schevan! I still bug Schevan for any handiwork I need done to or around my house...even tho they have nothing to do with plumbing!

We had been experiencing drain flies for quite some time and tried all the methods to get rid of…read morethem. Vinegar/Baking Soda, boiling water, bleach, green goblin, etc, all to no avail. We finally got desperate enough to call a couple plumbing companies out. One of them was Michael & Sons. Their motto is "If you can't, we can", well it turns out they can't. They were ready to charge me an absurd amount of money that wouldn't have fixed the drain fly problem. Praise God one of our neighbors had used Syd's plumbing and recommended them to us. Syd's team (Mike and Don) were able to identify the problem quickly, were friendly, didn't rush us, and answered all of our questions. Syd was able to fix the problem in just two days and resolve our drain fly issues. Additionally, Syd's prices are fair, and you walk away feeling like everyone won. Syd's motto should be "If they can't, we can!"

I had an outstanding experience with Mike from Syd's Plumbing & Repairs, and I want to highlight…read morethe level of professionalism and care he brought to a tricky situation at my home. Mike responded quickly to a service call on February 4th after we discovered a frozen and broken pipe on the house side. He took the time to thoroughly inspect the issue and clearly explained what was happening and why the repair needed to wait until the pipe thawed to avoid further damage. That level of caution and honesty is something you don't always get with home services. Once the pipe thawed, Mike got right to work. He replaced the shut‑off valves inside the bathroom with new straight stops, installed flexible supply lines into the wall, and isolated the cold section of the bathroom from the rest of the plumbing system to prevent future issues. Everything was done cleanly, efficiently, and with obvious expertise. He also left the wall opening accessible so I could handle the final patch and finishing on my own timeline. The total cost was exactly what was quoted on the invoice, and the quality of the work absolutely matched the value. It's clear Mike takes pride in doing the job right, not just fast. If you're in McLean or the surrounding area and need a plumber you can trust--especially for urgent or complex issues--I highly recommend Mike and Syd's Plumbing & Repairs. Reliable, knowledgeable, and genuinely customer‑focused.

The service was excellent, up to and including the Dispatcher I spoke to and the two young men that…read morearrived at my home, on time, and ready to work. They kept me apprised of the situation, and explained to me the procedures, and the cost. I know very little about the intricacies of plumbing, but those two assisted me much to my considerable satisfaction. The customer service was outstanding, and I wouldn't hesitate to call All American again, if the need arises.

I just have to say it bluntly - 2 guys came in, I showed them my laundry room, flooded from an old,…read morebacked up drain. My shop vac was to the right of us as I was using it to get the water up the day before. I told them I can use it myself, they said no no sir, we have our own shop vac we'll use to get the water up. They said verbatim "we'll take care of the water." Well, they did not. They cleaned the lines doing the hydro jet and apparently got my dad to cut them a check while leaving my laundry room and the adjacent bathroom, flooded with nasty-soot filled water. It's amazing how they didn't check with me prior to finishing, they just told my pops who's 77 and struggles to get downstairs they were finished, and we took them at their word. I guess if they checked with me, I would have asked them to suck up the water, hm starting to make sense now? Don't cut corners: if someone says one thing to me directly, makes me trust them only to avoid following through, makes me want a chunk of my money back. Then, when I called and spoke to Malinda to get answers as to why they left the area flooded and in worse condition, they had the audacity to say it was like that before they got there and that I needed to call I sanitation specialist because they don't deal with that. It ain't your fault Malinda, but damn how do you make a mess and not take responsibility for it? I appreciate your companies response time in getting out here, but my before and after pictures speak for themselves: you didn't finish the job properly, and the two guys who came out knew they weren't done but took advantage of me in that I was not the one paying. They lied to my father, said they were done and left. Now I'm stuck with puddles in my carpet outside the bathroom. Shake my damn head. Thousand bucks for 30 minutes of work, and they couldn't do what they said and get the water off the floor. There's more water and sewage in places it's never been, appreciate the warning. Why would you guys assure me you'll do something, only to not do that one thing. Now you guys suggest calling another company to clean the mess yall made. Who does that.. it's evident you do not care about your customers.

These guys are amazing! We had several issues and they came out same day, gave us an amazing quote…read moreand stuck to it even though they found more leaks than what they had originally been called for, the quality of the work was impeccable, they triple checked their work and explained everything to us, and their customer service is beyond reproach. They have made a life customer out of us and I highly recommend them for anyone, whether for big or small jobs. Their prices are extremely competitive! They are awesome.

Knowledgeable, reliable, dependable and friendly are a few words that come to mind when it comes to…read moreNortheast Plumbing! Not only was the representative able to resolve the issue but they also took the time to explain some of the very important nuances associated with the importance of doing certain things to ensure the work met county code requirements. They also assured me that I could call them anytime if there was a problem. That is why I will only call Northeast Plumbing for all of my plumbing needs because they get the job done right the first time at a very fair price!