I don't usually write reviews, but the service I received from Jon at Master Odor Removal was so exceptional that I had to share my experience and give a full five-star recommendation.
My previous tenants had left pet urine stains all over the carpets and even the walls (see pictures). It was a nightmare. Jon promptly provided a professional, no-cost estimate, and from the moment I spoke with him, it was clear how knowledgeable and experienced he was. I immediately felt confident hiring him.
Not only was the service top-notch, but the pricing was also very fair--especially considering the level of care, expertise, and attention to detail Jon provided.
Just as I was ready to move forward, my carpet removal person fell through. Without hesitation, Jon offered to help me find a replacement--without charging me anything extra. That alone speaks volumes about his integrity and commitment to helping his clients.
As for the odor treatment itself--he did an outstanding job. The difference was night and day. On top of that, he even left me some extra solution for free, knowing that my situation was particularly tough, just in case I wanted to do some touch-ups later.
If you're dealing with tough odors, don't waste time looking elsewhere--go with Master Odor Removal. Jon is professional, responsive, and genuinely cares about doing the job right. I'm beyond glad I chose this service, and I'll be recommending it to all my family and friends. read more